Acknowledgement
이 논문은 2022년도 한남대학교 학술연구비 지원에 의하여 연구되었음.
References
- Bakker, A. B., & Albrecht, S. (2018). Work engagement: current trends. Career Development International, 23(1), 4-11. https://doi.org/10.1108/CDI-11-2017-0207
- Cho, J. (2007). A Study on Possible Effects of Catering Service Quality on Customer Satisfaction, Thesis, Gyeonggi University, 89.
- El Bakkush, A. F. M., Harris, D. J., & Bondinuba, F. K. (2015). The application of building modifications and their effects on energy consumption in buildings. Journal of Energy Technologies and Policy, 5(8), 58-70.
- Ikediashi, D., Ogunlana, O., & Odesola, I. (2015). Service quality and user satisfaction of outsourced facilities management (FM) services in Nigeria's public hospitals. Built Environment Project and Asset Management, 5(4), 363-379. https://doi.org/10.1108/BEPAM-03-2014-0024
- Kwak, R., Kwon, S., & Chun, C. (2010). Evaluation of satisfaction & temperature regulation's dissatisfaction between maintenance management personnel and occupants through helpdesk claim's analysis, Journal of the Architectural Institute of Korea, Planning and Design Section, 26(4), 305-312.
- Kwak, R., Kwon, S., & Chun, C. (2019). Interaction Evaluation of Maintenance Management Organization Affecting Satisfaction of Users in Helpdesk Service of Buildings. Journal of the Architectural Institute of Korea, Planning and Design Section, 35(4), 193-200.
- Kwak, R., Kwon, H., & Kim, H. (2022). Improvement of Response to Building Maintenance Users' Claim using Mobile Messenger Platform. Journal of the Architectural Institute of Korea, Planning and Design Section, 38(9), 193-200.
- Kwon, S., Chun, C., & Kwak, R. (2009). A correlation of occupant satisfaction and quality level of maintenance management service in office buildings, Journal of the Architectural Institute of Korea, Planning and Design Section, 25(9), 285-292.
- Leaman, A., & Bordass, B. (2006). Productivity in Buildings: the 'killer'variables. In Creating the productive workplace, Taylor & Francis, 181.
- Lim, S., & Lee, K. (2021). The Influence of Market Environment Characteristics in Traditional Markets on the Environmental Satisfaction of Retailer and Expected Sales. Journal of the Architectural Institute of Korea, Planning and Design Section, 37(5), 125-132.
- Ojekalu, S. O., Ojo, O., Oladokun, T. T., Olabisi, S. A., & Omoniyi, S. S. (2019). Service quality of property managers of shopping complexes in Ibadan, Nigeria: Empirical evidence. Property Management, 37(3), 310-326. https://doi.org/10.1108/PM-04-2018-0029
- Parasuraman, A., Zeithaml, V., & Berry, L. (1985). A conceptual model of service quality and its implications for future research, the Journal of Marketing, 49(4), 41-50. https://doi.org/10.1177/002224298504900403
- Saravanan, R., Rao, K. (2007). Measurement of service quality from the customer's perspective - an empirical study, Total Quality Management & Business Excellence, 18(4), 435-449. https://doi.org/10.1080/14783360701231872
- Seo, J. (2017). Study on Service Quality, System Acceptance and Productivity in ERP Services for SMEs, Ph.D. Dissertation, Hannam University, 111.
- Siu, G., Bridge, A., & Skitmore, M. (2001). Assessing the service quality of building maintenance providers: mechanical and engineering services, Construction Management & Economics, 19(7), 719-726. https://doi.org/10.1080/01446190110062104
- Ukai, M., Chimoto, Y., Murakami, T., Suzuki, Y., & Tanabe, S. I. (2022). Building wellness performance and work engagement. Japan Architectural Review, 5(4), 540-547. https://doi.org/10.1002/2475-8876.12287
- Zeithaml, V., Parasuraman, A., & Berry, L. (1990). Delivering quality service, The free press, 226.
- Zulu, S., & Chileshe, N. (2010). Service quality of building maintenance contractors in Zambia: A pilot study. International Journal of Construction Management, 10(3), 63-81. https://doi.org/10.1080/15623599.2010.10773150