한국안전학회지 (Journal of the Korean Society of Safety)

  • 제38권4호
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  • Pages.32-38
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  • 2023
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  • 1738-3803(pISSN)
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  • 2383-9953(eISSN)
한국안전학회 (The Korean Society of Safety)
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택배종사자의 직무스트레스 요인 특성에 관한 연구

Characteristics of Job Stress Factors in Delivery Workers

  • 이세정 (부경대학교 안전공학과) ;
  • 진상은 (부산대학교 산업공학과) ;
  • 장성록 (부경대학교 안전공학과)
  • Sejung Lee (Department of Safety Engineering, Pukyong National University) ;
  • Sangeun Jin (Department of Industrial Engineering, Pusan National University) ;
  • Seong Rok Chang (Department of Safety Engineering, Pukyong National University)
  • 투고 : 2023.04.18
  • 심사 : 2023.06.13
  • 발행 : 2023.08.31
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초록

Job stress factors are factors that induce biological, psychological, and behavioral responses in individuals when they encounter mental and physical stimuli in the workplace. According to occupational safety and health standards, employers are responsible for the health consequences of job stress when workers engage in activities that result in high levels of physical fatigue and mental stress. Such activities include long working hours, shift work (including night shifts), driving vehicles, and operating precision machinery. Therefore, precautionary measures should be implemented. Following the COVID-19 epidemic, the logistics industry in Korea has experienced rapid growth owing to the shift from offline to online platforms facilitated by advanced digital infrastructure. Consequently, this study conducted a survey to analyze job stress factors among delivery workers. The survey utilized a Korean job stress factor assessment tool comprising 43 items and analyzed job stress factors considering the work characteristics of the courier business field obtained from responses provided by 421 courier workers nationwide. The survey analysis revealed that the physical environment, job demands, and job autonomy exhibited higher stress indices among Korean workers. Furthermore, the younger the age, the higher the stress on job demands, whereas the higher the age, the higher the stress on relationship conflict, job instability, and workplace culture. In addition, daytime delivery work was associated with higher stress levels in job demands and job instability compared with nighttime delivery work. These findings can serve as foundational data for reducing and preventing job stress among courier workers, whose workload has increased owing to the growth of the logistics industry.

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