DOI QR코드

DOI QR Code

Sports Media Value in New Media Platform Era: The Role of Media Engagement and Empathy

뉴미디어 플랫폼 시대의 스포츠미디어 가치: 미디어 인게이지먼트와 공감의 역할

  • Choi, Eui-Yul (Keimyung University, Department of Sports Marketing) ;
  • Jeon, Yong-Bae (Dankook University, Department of Sports Management) ;
  • Kim, Hyun-Duck (Keimyung University, Department of Sports Marketing)
  • 최의열 (계명대학교 스포츠마케팅학과) ;
  • 전용배 (단국대학교 스포츠경영학과) ;
  • 김현덕 (계명대학교 스포츠마케팅학과)
  • Received : 2022.06.07
  • Accepted : 2022.06.29
  • Published : 2022.06.30

Abstract

The purpose of this study is to investigate the relationship between media engagement, media empathy, and media value of MCN sports broadcasting. To achieve this purpose, a survey was conducted on 324 MCN sports broadcast viewers. Exploratory factor analysis was performed to confirm validity, and Cronbach's α test was performed to investigate reliability. In addition, correlation analysis was performed to verify discriminant validity, and linear regression analysis was performed to verify the research hypothesis, and the following conclusions were drawn. Media engagement had a positive effect on media value. Media engagement had a positive effect on media empathy. Media empathy has a positive effect on media value.

MCN 스포츠 중계의 미디어 인게이지먼트, 미디어 공감, 그리고 미디어 가치와의 관계를 규명하기 위한 이 연구는 MCN 스포츠 중계 시청 경험을 가진 시청자 총 324명을 대상으로 비확률 표본 표집 중에서 목적 표집법을 통해 설문조사를 실시하였다. 탐색적 요인분석을 실시하여 타당도를 확인하였으며, Cronbach's α 검사를 실시하여 신뢰도를 조사하였다. 또한 상관관계분석을 실시하여 판별타당도를 검증하였으며, 연구가설을 검증하기 위해 선형 회귀분석을 실시하여 다음과 같은 결론을 도출하였다. 첫째, MCN 스포츠방송과 관련하여 미디어 인게이지먼트가 미디어 가치에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 미디어 인게이지먼트가 미디어 공감에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 미디어 공감이 미디어 가치에 긍정적인 영향을 미치는 것으로 나타났다.

Keywords

References

  1. J. T. Choi, The effects of purchase motivation on purchase behavior of rice cake products: Focusing on the adjustment effects of perceived values. Unpublished Thesis, Dongband Culture University Graduate Program, (2019).
  2. R. B. Woodruff, "Customer value: The next source for competitive advantage", Journal of the Academy of Marketing Science, Vol.25, No.2, pp. 139-153, (1997). https://doi.org/10.1007/BF02894350
  3. R. N. Bolton & J. H. Drew, "A multistage model of consumers' assessments of service quality and value", Journal of Consumer Research, Vol.17, No.4, pp. 375-384, (1991). https://doi.org/10.1086/208564
  4. P. Kotler & G. Armstrong, Principles of Marketing. Pearson Education, (2010).
  5. J. K. Kim, "Implications for the audience's expectation-value niche theory", Annual Conference Proceedings of Korean Association for Broadcasting & Telecommunication Studies, pp. 48-49, (2010).
  6. S. H. Choo & B. R. Ko, "The effect of personal media contents characteristic on perceived value and use intention of continuous: The interaction effect of novelty seeking", Journal of the Korea Convergence Society, Vol.9, No.9, pp. 167-176, (2018). https://doi.org/10.15207/JKCS.2018.9.9.167
  7. D. I. Hawkins, D. L. Mothersbaugh, & R. J. Best, Consumer Behavior: Building Marketing Strategy (10th ed.). McGraw-Hill Higher Education, (2007).
  8. J. M. Kim, "An Analysis of the Relationship between View Motivation and View Satisfaction in Africa TV Professional Baseball," The Journal of the Korean Society of Design Culture, Vol.24, No.4, pp. 101-112, (2018). https://doi.org/10.18208/ksdc.2018.24.4.101
  9. Y. H. Lee, S. S. Lee, S. H. Lee, & J. K. Park, "An investigation on consumer value and intention toward social media: Exploring information characteristics of SNS", Journal of Consumption Culture, Vol.18, No.4, pp. 27-48, (2015). https://doi.org/10.17053/jcc.2015.18.4.002
  10. E. T. Higgins, J. Marguc, & A. A. Scholer, Working under adversity: How opposing versus coping affects value. Unpublished manuscript. Columbia University, (2009).
  11. E. Brown & P. A. Cairns, "Grounded investigation of game immersion. ACM conference on human factors in computing", pp. 1297-1300, (2004).
  12. E. Ephron, "Media planning india: The ICFAI university press eubank, sandy elevating engagement above the silos: TV, print and the internet", 1st Annual Audience Measurement Symposium, New York, (2006).
  13. H. J. Kim, A study on multicultural receptivity for the elderly: Focusing on self-esteem and empathy. Unpublished Thesis, Daegu Catholic University Graduate Program, (2019).
  14. S. Han & Y. Hwang, "Structural relationship among product attributes, empathy, value consistency and repurchase intention", 2018 International Conference on Business and Economics, pp. 413-415, (2018).
  15. S. J. Lee & H. R. Baek, "Impact of empathic concern and message framing on anticipated emotions and behavioral intention in help campaign", Korean Journal of Communication & Information, No.56, pp. 156-174, (2011).
  16. C. M. Sashi, "Customer engagement, buyer-seller relationships, and social media", Management Decision, Vol.50, No.2, pp. 253-272, (2012). https://doi.org/10.1108/00251741211203551
  17. F. Zhang, Y. Zhang, L. Qin, W. Zhang, & X. Lin, "When engagement meets similarity: efficient (k, r)-core computation on social networks", PVLDB, Vol.10, No.1, pp. 998-1009, (2016).
  18. M. A. Ahn, S. L. Han, & Y S. Jeong, "Effect of customer engagement improvement on customer value creation through customer intrinsic motivation in experience-based distribution environment", Annual Conference Proceedings of Korea Distribution Association, pp. 142-144, (2019).
  19. S. A. Choi & Y. Y. Hwang, "The structural relationship between brand engagement and customer delight by sports brand experience", Journal of the Korea Society Industrial Information System, Vol.24, No.3, pp. 51-66, (2019).
  20. Y. S. Choi & S. Y. You, "Influence of engagement factors in digital storytelling advertising on purchase intention: Mediating effect of empathy", Annual Conference Proceedings of Korea Psychological Association, pp. 236-236, (2015).
  21. Y. S. Choi, S. P. Han, & S. Y. You, "The effect of engagement attributes of digital storytelling advertisement on eWOM: The mediating role of sympathy", The Korean Journal of Advertising, Vol.26, No.5, pp. 189-212, (2015). https://doi.org/10.14377/KJA.2015.7.15.189
  22. J. W. Jeon, "The dual experience model of digital installation promotion", Journal of Practical Research in Advertising and Public Relations, Vol.9, No.1, pp. 26-44, (2016). https://doi.org/10.21331/JPRAPR.2016.9.1.002
  23. J. H. Shim, H. C. Yang, & K. C. You, "Survival strategy of opticians in the O2O era: The effect of empathy perceived by customers on value, word of mouth, and revisit intention", 2015 Annual Conference Proceedings of Korean Society of Vision Science, pp. 52-52, (2015).
  24. R. Pohling, D. Bzdok, M. Eigenstetter, S. Stumpf, & A. Strobel, "What is ethical competence? The role of empathy, personal values, and the five-factor model of personality in ethical decision-making", Journal of Business Ethics, Vol.137, No.3, pp. 449-474, (2016). https://doi.org/10.1007/s10551-015-2569-5
  25. M. Kilger & E. Romer, "Do measures of media engagement correlate with product purchase likelihood", Journal of Advertising Research, Vol.47, No.3, pp. 313-325, (2007). https://doi.org/10.2501/S002184990707033X
  26. J. S. Lee & J C. Jang, "The influence of TV program's engagement on advertising effects" Advertising Research, No.83, pp. 154-191, (2009).
  27. S. J. Kim & Y. H. Lee, "The comparison of the cognitive effect of virtual and general TV advertising: Appling to Brackett and Carr's model", Korean Journal of Broadcasting and Telecommunication Studies, Vol.25, No.2, pp. 40-76, (2011).
  28. S. I. You, A study on the effect of differences in consumer experience factors according to the representation method of advertisement photos on engagement, expected value, and advertisement attitude, Unpublished Thesis, Choonang University Graduate Program, (2018).
  29. M. A. Ahn, Effect of experiential motivation and customer engagement on customer value creation and purchasing behavior: Analysis of psychological procedures in experiential retail stores, Unpublished Thesis, Hanyang University Graduate Program, (2018).
  30. S. S. Oh, A study on the effect of broadcast advertising sales method based on program engagement on brand ad power of terrestrial advertising, KOBACO Report: Seoul, (2009).
  31. J. Y. Park, "An exploratory study on the paradigm shift in the media industry in the era of convergence", Korean Journal of Communication Studies, Vol.18, No.1, pp. 89-113, (2010).
  32. S. J. Han & H. Y. Seong, "Structural relation between branded contents and engagement, consumers empathy, brand attitude - Focusing on video contents -", Journal of Cultural Product & Design, No.54, pp. 189-196, (2018).
  33. J. H. Kim, A marketer who sells empathy to consumers who buy value, Buckthorn: Seoul, (2016).