Informatization Policy (정보화정책)

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A Review of Empirical Research on Citizen Participation in Government Crowdsourcing Platforms: Lessons for Government Leaders and Managers

시민의 정부 크라우드소싱 플랫폼 참여에 관한 실증연구 검토: 정부 지도자와 관리자를 위한 교훈

  • Received : 2022.02.12
  • Accepted : 2022.03.02
  • Published : 2022.03.31
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Abstract

As a form of online co-production, government crowdsourcing platforms have received growing attention from scholars and practitioners as a means of enhancing government-citizen co-production. This research aims (1) to introduce government leaders and managers to recent empirical research examining real-world cases of government crowdsourcing from different countries, (2) to systematically organize, analyze, and discuss the findings and implications of recent government crowdsourcing empirical studies, and (3) to provide government practitioners with evidence-based insights that could encourage informed decisions about how they design, implement, and evaluate government crowdsourcing platforms effectively and inclusively. Literature review is limited primarily to empirical works that rigorously examined real-world cases of government crowdsourcing. By focusing on a review of empirical research on crowdsourcing co-design and crowdsourcing design/government delivery platforms, this study discusses the key findings systematically and offers some insights and implications for leaders and managers seeking effective and inclusive design and implementation of government crowdsourcing platforms.

온라인 공동 생산의 한 형태인 정부 크라우드소싱 플랫폼은 정부와 시민의 공동 생산을 활성화하기 위한 수단으로 학계와 실무자들로부터 점점 더 많은 관심을 받고 있다. 이 연구의 목적은 효과적이고 혁신적인 온라인 공동 생산 서비스를 원하는 정부 지도자와 관리자에게 다양한 국가에서 실행된 실제 사례를 경험적으로 연구한 논문들을 소개하고 체계적으로 이 논문들의 발견과 의의를 정리, 논의하여 효과적이고 포용적인 정부 크라우드소싱 플랫폼을 설계, 구현, 관리, 평가하는데 도움을 주고자 합니다. 이 연구는 실제 정부 크라우드소싱 사례를 조사한 일부 실증 연구에 대한 문헌을 검토한다. 특히 이 논문은 크라우드소싱 공동디자인과 크라우드소싱디자인/정부집행 형태의 플랫폼에 관한 경험적 연구에 관한 검토를 통해 주요 발견사항을 논의하고 이를 바탕으로 효과적이고 포용적인 크라우드 소싱 플랫폼을 디자인하고 관리하고자 하는 정부의 리더와 관리자에게 통찰력과 함의를 제공하고자 한다.

Keywords

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