한국기록관리학회지 (Journal of Korean Society of Archives and Records Management)

  • 제22권2호
  • /
  • Pages.1-25
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  • 2022
  • /
  • 1598-1487(pISSN)
  • /
  • 2671-7247(eISSN)
한국기록관리학회 (Korean Society of Archives and Records Management)
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소셜미디어를 이용한 기록관리기관의 기록서비스 혁신 방안 연구: 경남기록원과 서울기록원을 중심으로

A Study on Innovation Plan of Archives' Recording Service using Social Media: Focused on Gyeongnam Archives and Seoul Metropolitan Archives

  • 김예지 (명지대학교 기록정보과학전문대학원 기록관리전공) ;
  • 김익한 (명지대학교 기록정보과학전문대학원 기록관리전공)
  • 투고 : 2022.04.18
  • 심사 : 2022.05.10
  • 발행 : 2022.05.31
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초록

오늘날 대부분의 아카이브가 소셜미디어를 통한 기록서비스를 제공하고 있지만, 효과는 매우 저조하다. 본 연구는 영구기록물관리기관이자 광역지방자치단체 지방기록물관리기관인 경남기록원과 서울기록원을 중심으로 소셜미디어 기록서비스가 미진한 원인을 분석하여 개선방안을 제시하고, 고전적인 기록서비스와 소셜미디어가 상호 성장하여 시너지효과를 일으킬 수 있는 방안의 설계를 목적으로 하였다. 문헌연구를 통해 소셜미디어별 특성과 메커니즘을 파악하였으며, 현황 분석을 통해 경남기록원과 서울기록원의 소셜미디어 운영 실태를 파악하고, 내부 문건을 검토하여 공통적인 문제점을 도출했다. 보다 상세한 분석을 위해 기관 기록서비스 담당자와 인터뷰를 진행했으며, 국내 유관기관과 해외 아카이브의 소셜미디어 운영 사례를 분석하여 아카이브에 적용할 수 있는 방안을 검토했다. 이를 바탕으로 새로운 기록서비스 프로세스를 구축하고, 소셜미디어별 전략적 운영 방안을 제안함과 동시에 기존의 기록서비스와 상호성장 할 수 있는 방안을 설계하였다.

Today, most archives provide recording services through social media; however, their effectiveness is very low. This study aimed to analyze the causes of insufficient social media recording service, focusing on Gyeongnam Archives and Seoul Metropolitan Archives, which are permanent records management institutions and local government archives, and design ways to create synergy by mutual growth with classical recording service. Through literature research, the characteristics and mechanisms of each social medium were identified, and the institutions' current status of social media operations and internal documents were reviewed to analyze the common problems. An in-depth analysis was conducted by interviewing the person in charge of recording services at each institution. In addition, a plan that can be applied to archives was proposed by reviewing the cases of social media operations of domestic-related institutions and overseas archives. Based on this, a new recording service process was established, strategic operation plans for each social medium were proposed, and a plan to mutually grow with the existing recording service was designed.

키워드

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