Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Overtime Work on Organizational Trust: Testing Mediating Effect of Personal Accomplishment

중국의료기관에 종사하는 구성원들의 초과근무가 조직신뢰에 미치는 영향: 개인성취의 매개효과 검증

  • Cai, Han (Dept. of Business Administration, Honam University) ;
  • Jin, Xiu (Dept. of Business Administration, Honam University)
  • 차이한 (호남대학교 경영학부) ;
  • 김수 (호남대학교 경영학부)
  • Received : 2022.04.02
  • Accepted : 2022.05.20
  • Published : 2022.05.28
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Abstract

In the context of the COVID-19 era, due to the serious epidemic and heavy workload, medical staff often work overtime. The frequency of overtime work is directly related to organizational trust, so the impact of overtime work is of high importance to medical staff. This study focuses on the role of overtime work and validates the level of organizational trust among healthcare workers. The mediating effect of personal achievement as a mediator between overtime work and organizational trust was also explored. According to the results, both voluntary overtime and inoluntary overtime of medical staff have a positive impact on organizational trust. The results also suggest that personal accomplishment has a mediating effect between overtime work and organizational trust. This study focuses on exploring the impact of medical staff overtime work on organizational trust and proposes options for improving organizational trust among medical staff.

오늘날 중국의료기관에 종사하는 구성원의 업무량은 여전히 증가하고 있으며 이에 따라 초과근무도 증가하고 있다. 초과근무의 빈도는 조직신뢰와 직접적인 관계가 있다. 기존의 연구는 대부분 초과근무를 하나의 변수로 보고 연구해 왔다. 이를 기반으로 본 연구는 초과근무를 자발적 및 비자발적 초과근무로 구분하였다. 중국의료기관에 존재하는 초과근무 현상이 구성원의 조직신뢰에 어떤 영향력을 미치는지에 대해 연구할 필요가 있다. 또한, 개인성취가 초과근무와 조직신뢰 사이에서 매개변수로서의 매개효과를 탐구했다. 본 연구의 분석결과를 통해 구성원의 자발적 초과근무와 비자발적 초과근무는 모두 조직신뢰에 긍정적인 영향을 미치는 결과를 보여주었다. 또한, 본 연구의 결과는 개인성취가 초과근무(자발적/비자발적)와 조직신뢰 사이에서 매개효과가 있음을 보여준다. 전반적으로 본 연구는 의료진의 초과근무(자발적/비자발적)가 조직신뢰에 미치는 영향을 탐색하는 데 중점을 두고 구성원의 조직신뢰를 높이려는 방안을 제시하였다.

Keywords

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