Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Factors influencing the organizational commitment and work performance of outsourced workers

아웃소싱 근로자의 조직몰입과 업무성과에 미치는 영향요인

  • Choi, Rak-Gu (Dept. of Knowledge Service & Consulting, Hansung University) ;
  • You, Yen-Yoo (Dept. of Smart Convergence Engineering, Hansung University)
  • 최락구 (한성대학교 지식서비스&컨설팅학과) ;
  • 유연우 (한성대학교 스마트융합공학부)
  • Received : 2022.03.02
  • Accepted : 2022.05.20
  • Published : 2022.05.28
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Abstract

This study designed a research model to analyze the relationship between organizational commitment and work performance for outsourcing workers. The path relationship was analyzed using the PLS-SEM of the sample collected through the survey. As a result of the study, organizational support perception had a direct effect on the work performance of outsourcing workers, and the company commitment and customer company commitment had a mediating effect. In addition, it was confirmed that the workers showed dual commitment to the company and the customer company, and the organizational commitment to both companies was complementary. It was also suggested that the outsourcing company's organizational support activities are more important for improving the work performance of workers.

아웃소싱은 민간이나 공공분야에서 지속적으로 확산되고 있으나 아웃소싱 근로자에 대한 연구는 부족한 것이 현실이다. 이 연구는 아웃소싱 근로자의 조직몰입과 업무성과에 미치는 요인을 검증하여 아웃소싱 이해관계자들에게 실무적인 시사점을 제시하는데 그 목적이 있다. 이 연구는 아웃소싱 도급직 근로자를 대상으로 조직몰입과 업무성과와의 관계를 규명하고자 연구모형을 수립하고, 설문조사로 수집된 표본을 PLS 구조방정식모델링을 활용해 경로관계를 분석하였다. 연구 결과, 아웃소싱 근로자의 업무성과에는 회사의 조직지원인식이 직접적인 영향을 미쳤고, 소속회사몰입과 고객회사몰입이 매개하는 효과를 나타내고 있었다. 또한 근로자는 소속회사와 고객회사에 대해 이중적인 조직몰입을 나타내고 있으며, 양사에 대한 조직몰입은 상호보완적임을 확인하였다. 근로자의 조직몰입과 업무성과 향상을 위해서는 아웃소싱 회사의 운영역량보다 조직지원활동이 보다 더 중요하다는 실무적인 시사점도 얻을 수 있었다.

Keywords

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