Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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A Study on the Effect of Human Rights Consciousness and Manpower Type on Service Quality of Long-Term Care Facilities for the Elderly : Focusing on the Mediating Effect of Self-Efficacy

노인 장기요양시설 종사자의 인권의식과 인력형태가 서비스질에 미치는 영향에 관한 연구 : 자기효능감의 매개효과를 중심으로

  • 김원천 (호서노인전문요양원) ;
  • 안준희 (호서대학교 사회복지학부)
  • Received : 2022.03.31
  • Accepted : 2022.05.20
  • Published : 2022.05.28
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Abstract

The purpose of this study is to investigate the effects of human rights awareness and types of employers on the service quality of long-term care facilities for the elderly. In this relationship, the study is also to analyze the mediating effects of self-efficacy. The results showed that human righrs awareness had significant direct effects on the service quality, while types of employers did not. Additionally, the mediating effects of self-efficacy was found to be partially significant; mediating effects of self-confidence and task-preference as sub-factors of self-efficacy were significant beween human rights awareness and service quality. Based on the results, it was suggested to develop an education system that raises human rights sensitivity and to secure professionalism through continuing education on human rights.

본 연구는 전국의 노인장기요양시설 종사자의 인권의식과 인력형태가 복지서비스질에 영향을 파악하고, 종사자의 자기효능감의 매개효과를 분석하고자 하였다. 연구결과로는 첫째, 인권의식은 서비스 질에 유미한 영향을 미치는 것으로 나타났으나, 인력형태는 유의미한 영향력이 나타나지 않았다. 둘째, 자기효능감의 매개 효과는 부분적으로 지지가 되었는데, 자기효능감의 하위요인인 자신감과 과제선호도의 경우 인권의식과 서비스 직 간에 매개 효과가 유의하게 나타났다. 이러한 결과를 기반으로 노인장기요양시설 종사자의 인권의식을 향상시키기 위해 인권 감수성을 높이는 교육 체계를 정비할 것과 인권에 대한 보수교육으로 전문성을 확보할 것을 제언하였다.

Keywords

References

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