DOI QR코드

DOI QR Code

A Study on the Effect of Human Rights Consciousness and Manpower Type on Service Quality of Long-Term Care Facilities for the Elderly : Focusing on the Mediating Effect of Self-Efficacy

노인 장기요양시설 종사자의 인권의식과 인력형태가 서비스질에 미치는 영향에 관한 연구 : 자기효능감의 매개효과를 중심으로

  • 김원천 (호서노인전문요양원) ;
  • 안준희 (호서대학교 사회복지학부)
  • Received : 2022.03.31
  • Accepted : 2022.05.20
  • Published : 2022.05.28

Abstract

The purpose of this study is to investigate the effects of human rights awareness and types of employers on the service quality of long-term care facilities for the elderly. In this relationship, the study is also to analyze the mediating effects of self-efficacy. The results showed that human righrs awareness had significant direct effects on the service quality, while types of employers did not. Additionally, the mediating effects of self-efficacy was found to be partially significant; mediating effects of self-confidence and task-preference as sub-factors of self-efficacy were significant beween human rights awareness and service quality. Based on the results, it was suggested to develop an education system that raises human rights sensitivity and to secure professionalism through continuing education on human rights.

본 연구는 전국의 노인장기요양시설 종사자의 인권의식과 인력형태가 복지서비스질에 영향을 파악하고, 종사자의 자기효능감의 매개효과를 분석하고자 하였다. 연구결과로는 첫째, 인권의식은 서비스 질에 유미한 영향을 미치는 것으로 나타났으나, 인력형태는 유의미한 영향력이 나타나지 않았다. 둘째, 자기효능감의 매개 효과는 부분적으로 지지가 되었는데, 자기효능감의 하위요인인 자신감과 과제선호도의 경우 인권의식과 서비스 직 간에 매개 효과가 유의하게 나타났다. 이러한 결과를 기반으로 노인장기요양시설 종사자의 인권의식을 향상시키기 위해 인권 감수성을 높이는 교육 체계를 정비할 것과 인권에 대한 보수교육으로 전문성을 확보할 것을 제언하였다.

Keywords

References

  1. K. S. Lee. (2021). Quality of Care Services For Long-term Care Facilities for the Elderly a Study on the Factors of Impact. Korea Criminal Information Research, 7(1), 75-94. https://www.earticle.net/Article/A396026 https://doi.org/10.46407/kjci.2021.12.110.75
  2. K. W. Um. (2015). Roles of Local and Central Governments in Preventing Human Rights Violations in Long-term Care Facilities. Korean journal of research in gerontology, 24, 51-73. https://www.earticle.net/Article/A352199
  3. H. S. Kim, J. P. Jung & M. Y. Choi. (2015). The Effect of Employees' Human Rights Awareness on Intention of Ill-treatment of Social Welfare Facilities: the Mediating Effects of facility openness. Journal of the Korean Academy of Health and Welfare for Elderly, 7(1), 127-138.
  4. Y. H. Kim. (2018). A Study on the Elderly Human Rights Condition of the Long-term Care Institution and the Impact of Elderly Human Rights Awareness of the Caregivers on their Care Service Quality. Master's degree dissertation. Graduate School of Yeungnam Theological Universit, Gyeongsangbukdo.
  5. E. H. Lee. (2014). A Study on Effects of Self-Efficacy of Social Workers in Relation to Quality of Service -Focused on the Mediating Effects of Job Satisfaction-. Korean Comparative Government Gazette, 18(3), 261-286. DOI : 10.18397/kcgr.2014.18.3.261
  6. D. K. Kim & E. A. Cho. (2019). A Study on Human Rights Sensitivity and Self-Efficacy affecting Quality of service: Focused on the moderating effects of Directors' Leadership Styles. Korean Welfare of the Disabled, 45, 115-136. DOI : 10.22779/kadw.2019.45.45.115
  7. D. B. Son. (2020). The Effect of Job Satisfaction of Nursing Care Workers in Elderly Care Facilities on Service Quality : Focused on the mediating effect of self-efficacy and turnover intention. Doctoral Dissertation. Graduate School Daegu Haany University, Gyeongsangbukdo.
  8. J. D. Kwon & E. S. Shon. (2010). The effect of the elderly's self-awareness and discrimination experience on the social participation of the elderly and the mediating effect of self-efficacy. Elderly Welfare Research, 49, 81-105.
  9. K. S. Kim. (2007). A Study of the Effect of Right-based Perspective on the Practice Mode of Social Workers. Mokwon University Graduate School. Daejeon.
  10. H. S. Kim. (2018). The Influence of Human Rights Perception and Professionalism on Types of the Social Work Practice of Practitioners in the Senior Welfare Facility. The Journal of Humanities and Social science, 9(4), 153-163. DOI : 10.22143/HSS21.9.4.12
  11. H. S. Kim, M. B. Jo & J. B. Kim. (2014). Relationships of Social Welfare Facility Employees' Human Rights Awareness with their Ill-Treatment Act. Journal of the Korean Academy of Health and Welfare for Elderly, 6(2), 1-19.
  12. J. H. Cho. (2018). The effect of job stress on organizational commitment for senior welfare facility staffs suffering from emotional labor. Journal of venture innovation, 1(1), 129-143. DOI : 10.22788/1.1.9
  13. S. J. Kang. (2018). A Study Qualitative Research on Service Providers and Users Dignified Care Experience for Long-term Care Facility. Journal of the Korean Society for Welfare Practice, 9(1), 104-131.
  14. Y. H. Park & J. D. Rah. (2011). An Influences which Environmental Factors of Care Providers has on Self-Efficacy and Job Satisfaction. Journal of the Korean Academy of Health and Welfare for Elderly, 3(2), 13-22.
  15. S. Y. Baek. (2019). The Effects of Job Stress on the Self-efficacy and Change Jobs Nursing Care Institution. The Journal of Humanities and Social science, 10(4), 1325-1340. DOI : 10.22143/HSS21.10.4.95