Asia pacific journal of information systems

The Korea Society of Management Information Systems (한국경영정보학회)
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Knowledge Management with IS/IT Practice in Organizations: A Multilevel Perspective

  • Tae Hun Kim (e-Business at Ajou School of Business, Ajou University)
  • Received : 2022.01.06
  • Accepted : 2022.03.07
  • Published : 2022.03.31
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Abstract

This paper is motivated by social influence theory implying the multilevel nature of knowledge management (KM) in an organization. Organizational knowledge is generated and distributed by individuals from different groups across organizational boundaries. Its transfers are supported by IS/IT practice, i.e., the individual and collective use of the technology available in the organization. I propose a multilevel perspective to explain how IS/IT practice supports multilevel KM capabilities to manage organizational knowledge successfully and how the effectiveness of multilevel KM capabilities expands into the improvement of multilevel task-related organizational performance. The multilevel KM theory extends the knowledge-based view of the firm by describing the dynamic process through which strategic values of knowledge are generated by IS/IT practice across the organizational levels. This paper also discusses multilevel insights on the strategic value of organizational learning based on the social context of organizations.

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References

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