Journal of Smart Tourism

Smart Tourism Research Center, Kyung Hee University (경희대학교 스마트관광연구소)
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Dimensions of Smart Tourism and Its Levels: An Integrative Literature Review

  • Received : 2021.10.27
  • Accepted : 2022.03.06
  • Published : 2022.03.31
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Abstract

Smart tourism is seen as a revolution in the tourism industry, involving innovative and transformative theoretical-practical approaches for the sector. As a result of its application in the tourist context, benefits can be seen such as more sustainable practices, greater mobility and better accessibility in destinations, evolution of processes and experiences of tourists. Much of this is achieved through the support of technological solutions. However, despite the immense expectations, and the many researches carried out on it, a literature summary regarding the dimensions that can be observed in each application of this smart tourism has not yet been proposed. Therefore, supported by the PRISMA recommendation, this research proposed to carry out an integrative review of the literature on smart tourism (in its different levels of application, such as the city, the destination and the smart tourism region), with the objective of mapping the dimensions that underlie it. Thus, from an initial scope of 833 intellectual productions obtained, inputs were found for the dimensions in 363 of them after a thorough analysis. The compilation of data obtained from these productions supported the proposition of 14 operational dimensions of smart tourism, namely: collaboration, technology, sustainability, experience, accessibility, knowledge management, innovation management, human capital, marketing, customized services, transparency, safety, governance and mobility. With this set of dimensions, it is envisaged that the implementation of smart tourism projects can present more comprehensive and assertive results. In addition, shortcomings and opportunities for new research that support the evolution of the theory and practice of smart tourism are highlighted.

Keywords

Acknowledgement

This work was supported by the Fundacao de Amparo a Pesquisa e Inovacao do Estado de Santa Catarina (FAPESC) under Grant number 23038.013359/2017-71; and Coordenacao de Aperfeicoamento de Pessoal de Nivel Superior (CAPES) under Grant number 88887.177827/2018-00. We are grateful for the valuable advice of Professor Silvia Modesto Nassar during the development of the research, and to the anonymous reviewers for their useful comments to improve the manuscript.

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