Journal of Smart Tourism

  • 제2권1호
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  • Pages.33-39
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  • 2022
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  • 2765-2157(pISSN)
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  • 2765-7272(eISSN)
경희대학교 스마트관광연구소 (Smart Tourism Research Center, Kyung Hee University)
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Public Perceptions of the Appropriateness of Robots in Museums and Galleries

  • 투고 : 2022.01.22
  • 심사 : 2022.02.17
  • 발행 : 2022.03.31
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초록

This research explores the public's perceptions of the appropriateness of the use of robots in museums and galleries. Using data from an international survey of 1589 participants, the data show that the perceived appropriateness of robot implementation in museums and galleries is driven largely by perceptions of the usefulness and emotional skills of robotic technologies, and their perceived advantages compared to human employees. Additionally, the findings suggest that the general attitudes towards service robots in tourism shape the attitudes towards robots in museums and galleries in particular. Furthermore, the findings reveal that the demographic characteristics of visitors are not related to their perceptions of robots in museums and galleries.

키워드

과제정보

The authors would like to thank Ulrike Gretzel, Katerina Berezina, Iis Tussyadiah, Jamie Murphy, Dimitrios Buhalis, and Cihan Cobanoglu for their valuable comments on the initial drafts of the questionnaire. The authors also thank Sofya Yanko, Katerina Berezina, Nadia Malenkina, Raul Hernandez Martin, Antoaneta Topalova, Florian Aubke, Nedra Bahri, Frederic Dimanche, Rosanna Leung, Kwang-Ho Lee, Minako Okada, Isa Vieira, Jean Max Tavares, Seden Dogan, and Isabella Ye for devoting their time and effort into the translation of the questionnaire. Financial support for electronic vouchers was provided by Zangador ltd. (http://www.zangador.eu). Ethics approval for the research was granted by Ball State University, Muncie, Indiana, USA. The authors would like to thank Hosco (http://www.hosco.com), and Industrial Engineering & Design (https://www.facebook.com/Ind.eng.design) for their support in the distribution of the link to the online questionnaire. Finally, the authors are grateful to all those anonymous respondents who participated in the survey and made their opinion heard.

참고문헌

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