• Journal of Smart Tourism
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• v.2 no.1
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• pp.33-39
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• 2022

This research explores the public's perceptions of the appropriateness of the use of robots in museums and galleries. Using data from an international survey of 1589 participants, the data show that the perceived appropriateness of robot implementation in museums and galleries is driven largely by perceptions of the usefulness and emotional skills of robotic technologies, and their perceived advantages compared to human employees. Additionally, the findings suggest that the general attitudes towards service robots in tourism shape the attitudes towards robots in museums and galleries in particular. Furthermore, the findings reveal that the demographic characteristics of visitors are not related to their perceptions of robots in museums and galleries.

• Design Convergence Study
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• v.15 no.2
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• pp.333-345
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• 2016

Recently, an intelligent product in which information and robotic technologies are applied to an existing common product, called a mother product has been developed. In order to develop intelligent products which could be accepted by users, various intelligent product design methods have been introduced considering various interaction aspects or intelligent parts to be made. However, as an intelligent product is originated in a mother product, intelligent product design methods based on product attributes need to be explored. In this study, the impact of intelligent product types by product attributes on users' acceptance was investigated by comparing hedonic intelligent products and utilitarian intelligent products. An experiment was executed with child slippers as a case. As a result, participants evaluated utilitarian intelligent products more positively than hedonic intelligent products. They showed higher purchase intention and willingness to pay toward utilitarian intelligent products than hedonic intelligent products. In the case of child slippers, even though the hedonic attributes could be expected as they are child products, utilitarian attributes were perceived as much more important than hedonic attributes as the child slippers are related to the floor noise which is a severe social problem.