Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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A Study on Information Needs of Senior Users and Service Improvement in Public Library

공공도서관 시니어 이용자의 정보이용요구 조사 및 서비스 개선방안 연구

  • 오의경 (상명대학교 인문사회과학대학 문헌정보학전공) ;
  • 박옥남 (상명대학교 인문사회과학대학 문헌정보학전공)
  • Received : 2022.02.06
  • Accepted : 2022.02.22
  • Published : 2022.02.28
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Abstract

The purpose of this study is to investigate the information need of senior users of public libraries and to present ways to improve senior services based on this. To this end, demographics and public library statistics were analyzed, and opinions and demands on book collection, programs, services, and spaces were investigated for senior users of Gangseo-gu libraries. The survey was conducted with surveys and interviews, and based on the results of the survey, it was suggested that the improvement of senior service should be carried out to customized contents collection, program connecting the past, present and future, services with enhanced access and publicity and securing dedicated space for seniors.

이 연구의 목적은 공공도서관 시니어이용자의 정보이용요구를 조사하고 이를 기반으로 시니어서비스 개선방안을 제시하는 데 있다. 이를 위하여 인구통계 및 공공도서관 통계를 분석하였고, 강서구 도서관의 시니어이용자를 대상으로, 도서관의 장서, 프로그램, 서비스, 공간에 대한 의견과 요구를 조사하였다. 조사는 설문과 면담으로 진행되었으며, 조사 결과를 바탕으로 시니어서비스 개선은 콘텐츠 맞춤화 장서, 과거·현재·미래를 연결하는 프로그램, 접근과 홍보가 강화된 서비스, 시니어를 배려하는 전용공간 확보 등으로 나아가야 할 것을 제안하였다.

Keywords

References

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