The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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Preceded Utterance Conversational Agent's Effect on User Experience with User's Task Performance and Conversational Agent's Self-Disclosure

선제 발화하는 대화형 에이전트가 사용자 경험에 미치는영향: 사용자 과제 수행과 대화형 에이전트의 자기노출을 중심으로

  • 신효림 (연세대학교 정보대학원 UX전공) ;
  • 이소연 (연세대학교 정보대학원 UX전공) ;
  • 강현민 (연세대학교 정보대학원)
  • Received : 2021.12.31
  • Accepted : 2022.01.08
  • Published : 2022.01.31
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Abstract

The scope and functions of a conversational agent are gradually expanding. In particular, research and technology development is being conducted on a conversational agent that can speak first without user calls. However, still in its early stages, there is a lack of research on how a preceded utterance conversational agent will affect users. Accordingly, this study conducted a 2×3 mixed design using the user's task performance condition and the agent's self-exposure as independent variables and measured Intimacy, Functional Satisfaction, Psychological Reactance, and Workload as dependent variables to identify the effects of preceded utterance conversational agent on user experience.

대화형 에이전트의 사용 범위와 기능이 점차 확장되고 있다. 특히나, 사용자의 호출이 있어야만 말을 하는 대화형 에이전트에서 사용자의 호출 없이도 먼저 말을 걸 수 있는 선제 발화하는 대화형 에이전트에 대한 연구와 기술개발이 이루어지고 있다. 그러나 아직 초기 단계이기 때문에 선제 발화하는 대화형 에이전트가 사용자에게 어떠한 영향을 미칠지에 대한 연구가 부족한 상황이다. 이에 이 연구는 선제 발화하는 대화형 에이전트가 사용자 경험에 미치는 영향을 확인하기 위해 사용자의 과제 수행 조건과 에이전트의 자기노출 유무를 독립변인으로 하는 2×3 혼합 설계를 통해 친밀감, 기능적 만족감, 심리적 저항감, 작업 부하를 측정하였다.

Keywords

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