Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Effect of Sustainable Supply Chain Activities on the Performance of Supply Chain Participants -Focusing on the performance creation process of suppliers and buyers-

지속가능 공급망 활동이 공급망 참여 기업의 성과에 미치는 영향에 관한 연구 -공급사 및 구매사의 성과창출 과정을 중심으로-

  • Park, Eun Shil (Department of Business Consulting, Daejeon University) ;
  • Choi, Do Young (Department of Business Administration, Daejeon University)
  • 박은실 (대전대학교 융합컨설팅학과) ;
  • 최도영 (대전대학교 경영학과)
  • Received : 2021.11.10
  • Accepted : 2022.01.20
  • Published : 2022.01.28
Download PDF
⟨ Previous Next ⟩

Abstract

This study aims to examine the relationship between the economic, environmental and social activities of sustainable supply chains and the customer satisfaction and customer retention rate, which are the final results in the supplier's operational performance and the buyer's market performance. The survey was conducted on employees in charge of supply chain management, purchasing company, partner company, and logistics management in the company. The final 193 valid data were analyzed to verify the research hypothesis. The results of the study showed that the economic and social activities of the sustainable supply chain had a positive effect on the supplier performance and the purchaser performance, but environmental activities had a negative effect on the supplier performance. In addition, the purchasing company performance has a positive effect on customer satisfaction and customer retention rate. This study provides a theoretical basis for sustainable supply chain activities to affect the operating performance of suppliers and the market performance of buyers, and suggests implications for enhancing the competitiveness of companies through the performance creation process that affects customer performance.

본 연구는 지속가능 공급망 활동이 공급망에 참여하는 참여자들의 성과에 어떻게 영향을 미치는지를 살펴 보고자 하였다. 구체적으로 지속가능 공급망 활동을 구성하는 경제적, 환경적, 사회적 활동들이 공급사의 운영성과와 구매사의 운영성과, 그리고 고객성과에 어떻게 영향을 미치는지를 참여 기업 간 성과창출의 과정을 중심으로 실증분석 하였다. 연구의 수행을 위하여 공급망관리, 구매, 협력사, 물류관리를 담당하는 직원을 대상으로 설문조사를 실시하였고, 최종 193부의 유효한 데이터를 분석하여 연구가설을 검증하였다. 분석결과 지속가능 공급망의 경제적, 사회적 활동은 공급사의 성과와 구매사 성과에 긍정적인 영향을 미치는 것으로 나타났지만, 환경적 활동은 공급사 성과에 영향을 미치지 않는 것으로 나타났다. 또, 구매사 성과는 고객만족과 고객유지율에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구 결과를 통해 지속가능 공급망 활동의 시장성과 창출 프로세스를 설명할 수 있는 이론적 토대를 마련할 수 있었으며, 기업들에게는 지속가능 공급망 활동과 관련한 전략적 시사점을 제공해 줄 수 있다.

Keywords

References

  1. M. Geissdoerfer & P. Savaget &, NM. Bocken & E. J. Hultink. (2017). The Circular Economy-A new sustainability paradigm? Journal of Cleaner. Production. 143, 757-768. DOI : 10.1016/j.jclepro.2016.12.048
  2. J. Elkington. (1998). Partnerships from Cannibals with forks: The triple bottom line of 21st century business. Environmental quality management. 8, 37-51. DOI : 10.1002/tqem.3310080106
  3. C. Gimenez &, V. Sierra & J. Rodon. (2012). Sustainable operations: Their impact on the triple bottom line. International Journal of Production Economics 140(1), 149-159. DOI : 10.1016/j.ijpe.2012.01.035
  4. JWH. Van der Waal & T. Thijssens. (2020). Corporate involvement in Sustainable Development Goals: Exploring the territory. Journal of. Cleaner Production. 252, 119625. DOI : 10.1016/j.jclepro.2019.119625
  5. D. H. Lee. (2016). The Effect of Social Capital andCorporate Social Responsibility Commitment onSustainable SCM Performance: With theModerating Influence of Partnerships. The Korean Academic Association of BusinessAdministratio., 29(1), 65-93. DOI : 10.18032/kaaba.2015.29.1.065
  6. S. W. Park & D. H. Lee & H. J. Lee. (2013). The Impact of Social Capital Developmentbetween 1st-and 2nd-tier Suppliers on the 1st-tier Suppliers' Willingness of Shared Growth and Performance. Korean Production and Operations Management Society, 24(4), 513-535. DOI : 10.21131/kopoms.24.4.201312.513
  7. F. Chen, Z. Drezner, J. K. Ryan & D. Simchi-Levi. (1999). The bullwhip effect: Managerial insights on the impact of forecasting and information on variability in a supply chain. In Quantitative models for supply chain management. 417-439. DOI : http://doi.org/10.1007/978-1-4615-4949-9_14
  8. M. Tarafdar & S. Qrunfleh. (2017). Agile supply chain strategy and supply chain performance: complementary roles of supply chain practices and information systems capability for agility. International Journal of Production Research. 55(4), 925-938. DOI: https://doi.org/10.1080/00207543.2016.1203079
  9. S. Y. Lee & K. H. Lee. (2013). A study on the relationships between social capital accumulation, green supply chain management, and supplier operational performance: A path analysis. The Korean Production And Operations Management Society, 24(2), 239-259. DOI : 10.21131/kopoms.24.2.201306.239
  10. B. Ageron & A. Gunasekaran, & A. Spalanzani. (2012). Sustainable supply management: An empirical study. International Journal of Production Economics, 140(1), 168-182. DOI : 10.1016/j.ijpe.2011.04.007
  11. W. H. Lee & S. Y. Lee. (2014). The effects of sustainable supply chain management on relational social capital and supplier sustainability performance: An integrative model of the fair, green, and responsible supply chain. Korean Academic Society Of Business Administration, 43(2), 275-302.
  12. S. Seuring & M. Muller. (2008). From a literaturereview to a conceptual framework for sustainable supply chain management. Journal of Cleaner Production, 16(15), 1699-1710. DOI : 10.1016/j.jclepro.2008.04.020
  13. C. R. Carter & D. S. Rogers. (2008). A framework of sustainable supply chain management: moving toward new theory. International Journal of Physical Distribution LogisticsManagement, 38(5), 360-387. DOI : 10.1108/09600030810882816
  14. K. J. Ju & B. G. An. (2012). The Relationship Among SCM, Operations Capabilities and Business Performance. Journal of the Korea Management Engineers Society. 17(2), 173-189.
  15. E. Hassini & C Surti & C. Searcy. (2012). A literature review and a case study of sustainable supply chains with a focus on metrics. International Journal of Production Economics, 140(1), 69-82. DOI : 10.1016/j.ijpe.2012.01.042
  16. D. H. Lee & D. H. Lee & K. Jung. (2017). A Study of Collaborative Relations of Supplier-Buyer on Sustainable SCM Activity. Journal of the Korea Industrial Information Systems Research, 22(4), 97-115. DOI : 10.9723/jksiis.2017.22.4.097
  17. C. K. Park & S. M. Park. (2017). A Study on Precedence Factors in Sustainable Supply Chain Activity for Sustainable SCM and Its Performance. Korea Logistics Academy, 25(2), 15-41. DOI : 10.15735/kls.2017.25.2.002
  18. S. Chopra & P. Meindl. (2007). Supply chain management Strategy, planning & operation. In Das summa summarum des management, 265-275. DOI: 10.1007/978-3-8349-9320-5_22
  19. S. Roy, M. Das, S. M. Ali, A. S. Raihan, S. K. Paul, & G. Kabir. (2020). Evaluating strategies for environmental sustainability in a supply chain of an emerging economy. Journal of Cleaner Production. 262, 121389. DOI: 10.1016/j.jclepro.2020.121389
  20. J. Cooper, L. Stamford & A. Azapagic. (2018). Social sustainability assessment of shale gas in the UK. Sustainable Production and Consumption. 14, 1-20. DOI: 10.1016/j.spc.2017.12.004
  21. A. A. Munny, S. M Ali, G. Kabir, MD. A. Moktadir, T. Rahman &, Z. Mahtab. (2019). Enablers of social sustainability in the supply chain: An example of footwear industry from an emerging economy. Sustainable Production and Consumption. 20, 230-242. DOI: 10.1016/j.spc.2019.07.003
  22. F. R. Jacobs, R. B. Chase & R. R. Lummus. (2014). Operations and supply chain management, New York, NY: McGraw-Hill/Irwin. 533-535.
  23. S. Chae, T. Y. Choi & D. Hur. (2017). Buyer Power and Supplier Relationship Commitment: A Cognitive Evaluation Theory Perspective. Journal of Supply Chain Management. 53(2), 39-60. DOI: 10.1111/jscm.12138
  24. F. Reimann & D. Ketchen. (2017). Power in Supply Chain Management. Journal of Supply Chain Management. 53(2), 3-9 DOI: 10.1111/jscm.12140
  25. B. Y. Cho & J. J. Kang. (2013). The Effects of Outcome and Behavior Monitoring on Outsourcing Success for Manufacturing Outsourcing. The Journal of Internet Electronic Commerce Research. 13(4), 235-257.
  26. X. Zu & H. Kaynak., (2012). An Agent Perspective on Supply Chain Quality Management. International Journal of Operations & Production Management. 32(4), 423-446. DOI: 10.1108/01443571211223086
  27. R. B. Handfield, R. Handfield & E. L. Nichols Jr. (2002). Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems. Financial Times Prentice Hall.
  28. G. N. Nyaga, D. F. Lynch, D. Marshall & E. Ambrose. (2013). Power Asymmetry, Adaptation and Collaboration in Dyadic Relationships Involving a Powerful Partner. Journal of Supply Chain Management. 49(3), 42-65. DOI: 10.1111/jscm.12011
  29. H. W. Kim & S. H. Youn. (2005). A Study on the Effects of Supply Chain Partnerships on Supply Chain Integration: The Marketing Role of Information Sharing and Information Quality. Korean Production and Operations Management Society. 16(1), 183-208.
  30. M. S. Lee, S. B. Park & I. W. Jun. (2011). Analysis of the Relationship among Cooperative Personnel, Management Performance and a Win-Win Cooperation of Large and Small Businesses. Korea Logistics Research Association. 21(5), 347-371.
  31. D. Simchi-Levi, P. Kaminsky, E. Simchi-Levi & R. Shankar. (2009). Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies. New York: McGrawHill.
  32. D. M. Lambert, M. C. Cooper & J. D. Pagh. (1998). Supply Chain Management: Implementation Issues and Research Opportunities. International Journal of Logistics Management. 9(2), 1-20. DOI: 10.1108/09574099810805807
  33. K. S. Hong, N. Y. Kim & Lee, D. H. (2015). Strategic Operations Management. KyungMoonSa: Seoul.
  34. W. LI, P. K. Humphreys, A. L. C. Yeung & T. E. Cheng. (2007). The impact of specific supplier development efforts on buyer competitive advantage: an empirical model. International Journal of Production Economics, 106(1), 230-247. DOI: https://doi.org/10.1016/j.ijpe.2006.06.005
  35. V. R. Kannan & K. C. Tan. (2005). Just in time, total quality management, and supply chain management : understanding their linkages and impact on business performance. Omega. 33(2), 153-162. DOI: https://doi.org/10.1016/j.omega.2004.03.012
  36. A. Gunasekaran, C. Patel & E. Tirtiroglu. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management. 21(1), 71-87. DOI: 10.1108/01443570110358468
  37. F. I. Stuart, J. Verville & N. Taskin. (2012). Trust in buyer-supplier relationships: Supplier competency, interpersonal relationships and performance outcomes. Journal of Enterprise Information Management. 25(4), 392-412. DOI: 10.1108/17410391211245856
  38. S. L. Han. (2003). Antecedents of buyer-supplier relationships and relational performance in the industrial markets. Journal of Channel and Retailing. 8(1), 1-19.
  39. D. H. Chun & K. H. Kim. (2010). A study of the effects of travel agency's internal marketing on customer performance. The Academy of Customer Satisfaction Management. 12(1), 237-253.
  40. C. E. Hong, H. W. Pang. (2017). Domestic Coffee Franchise Brand Image through A Customer Satisfaction. A Study of The Impact on Return Visit. Korea Academic Society Of Tourism Management. 32(2), 181-200. DOI : http://doi.org/10.21719/KJTR.32.2.9
  41. R. L. Oliver. (1999). Whence consumer loyalty?. Journal of marketing. .63(4), 33-44. DOI: https://doi.org/10.1177/00222429990634s105
  42. H. Han, K. J. Back & B. Barrett, B. (2009). Influencing factors on restaurant customers' revisit intention: The roles of emotions and switching barriers. International journal of hospitality management. 28(4), 563-572. DOI: https://doi.org/10.1016/j.ijhm.2009.03.005
  43. H. S. Chang & C. J. Kim. (2012). The Effects of Inter-Organizational Relationship Characteristics on Supply Chain Agility:From the Supplier Perspective. The Journal of Information Systems. 21(3), 187-214. https://doi.org/10.5859/KAIS.2012.21.3.187
  44. D. H. Lee. (2014). Impact of social capital on sustainable SCM and CSR performance: a theoretical review. Keimyung University Research Institute for Business and Entrepreneurship. 47(1), 61-86.
  45. A. P. Brief & S. J. Motowidlo. (1986). Prosocial organizational behaviors. Academy of mancagement Review. 11(4), 710-725. DOI: 10.5465/amr.1986.4283909
  46. G. S. Kim & W. K. Oh. (2007). Environment-Friendly Company Designation System and Managerial Performance: Analysis by Top 5 Companies and by Industries. Korea Environmental Policy And 14]Administration Society. 15(2), 49-80.
  47. A. B. Carroll. (1999). Corporate social responsibility Evolution of a definitional construct. Business & society. 38(3), 268-295. DOI: 10.1177/000765039903800303
  48. S. Y. Lee. (2009). A Study on the Effects of Collaborative Supply Management on Buyer and Supplier Performance From a View of Capabilities Transfer Throughout the Supply Chain. The Korean Operations Research and Management Science Society. 34(3), 85-104.
  49. I. J. Chen & A. Paulraj. (2004). Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management. 22(2), 119-150. DOI: 10.1016/j.jom.2003.12.007
  50. M. J. Cho & Y. Jung. (2006). A Study on the Factors Affecting the Customer Equity Value Management and CRM Capability. Korea Society Of Management Information Systems. 16(4), 71-101.
  51. E. Aspinall, C. Nancarrow & M. Stone. (2001). The meaning and measurement of customer retention. Journal of Targeting, Measurement and Analysis for Marketing. 10(1), 79-87. DOI: https://doi.org/10.1057/palgrave.jt.5740035
  52. Y. I. Yang. (2012). The Effects of Resource Orientation on Marketing Innovation, Sustained Competitive Advantage and Performance. Journal of Marketing Studies. 20(1), 33-52.