Journal of Smart Tourism

  • 제2권4호
  • /
  • Pages.11-23
  • /
  • 2022
  • /
  • 2765-2157(pISSN)
  • /
  • 2765-7272(eISSN)
경희대학교 스마트관광연구소 (Smart Tourism Research Center, Kyung Hee University)
권호 표지
DOI QR코드

DOI QR Code

Knowledge Mapping of Robotic Applications in Tourism and Hospitality

  • Huiyue, Ye (Asia-Pacific Academy of Economics and Management; Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau) ;
  • Sirong, Chen (Asia-Pacific Academy of Economics and Management; Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau) ;
  • Rob, Law (Asia-Pacific Academy of Economics and Management; Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau) ;
  • Lawrence Hoc Nang, Fong (Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau)
  • 투고 : 2022.12.21
  • 심사 : 2023.02.05
  • 발행 : 2022.12.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

The use of robots in tourism and hospitality contexts have drawn increasing scholarly and practical regard. Although the number of recent robotics related studies continue to grow, a general knowledge map, which is important to point out promising directions for future studies, remains to be made. To understand the application of robotics in tourism and hospitality, this study conducts descriptive and bibliometric analysis to present a holistic knowledge map of this specific field where research trend, key contributors, highly cited references, and popular themes were identified. Collaboration networks among institutes and regions were additionally illustrated. Collaboration across fields, industries, and perspectives were encouraged following the findings and both theoretical and practical implications are accordingly provided.

키워드

참고문헌

  1. Alexis, P. (2017). R-Tourism: Introducing the potential impact of robotics and service automation in tourism. Ovidius University Annals, Series Economic Sciences, 17(1), 211-216.
  2. Christou, P., Simillidou, A., & Stylianou, M. C. (2020). Tourists' perceptions regarding the use of anthropomorphic robots in tourism and hospitality. International Journal of Contemporary Hospitality Management, 32(11), 3665-3683. https://doi.org/10.1108/IJCHM-05-2020-0423
  3. Fang, Y., Yin, J., & Wu, B. (2018). Climate change and tourism: A scientometric analysis using CiteSpace. Journal of Sustainable Tourism, 26(1), 108-126. https://doi.org/10.1080/09669582.2017.1329310
  4. Goel, P., Kaushik, N., Sivathanu, B., Pillai, R., & Vikas, J. (2022). Consumers' adoption of artificial intelligence and robotics in hospitality and tourism sector: Literature review and future research agenda. Tourism Review, 77(4), 1081-1096.
  5. Graham, J. (2018). Hamburger-making robot Flippy is back at Calif. Chain. USA Today. https://www.usatoday.com/story/tech/talkingtech/2018/05/28/hamburger-makingrobotflippy-back-serving-300-burgers.
  6. International Federation of Robotics. (2021). Presentation World Robotics press conference extended version. https://ifr.org/downloads/press2018/2021_10_28_WR_PK_Presentation_long_version.pdf
  7. International Organization for Standardization. (2012). ISO 8373:2012(en) Robots and robotic devices - Vocabulary. https://www.iso.org/standard/55890.html
  8. Ivanov, S., Gretzel, U., Berezina, K., Sigala, M., & Webster, C. (2019). Progress on robotics in hospitality and tourism: A review of the literature. Journal of Hospitality and Tourism Technology, 10(4), 489-521.
  9. Ivanov, S., Seyitoglu, F., & Markova, M. (2020). Hotel managers' perceptions towards the use of robots: A mixed-methods approach. Information Technology & Tourism, 22(4), 505-535. https://doi.org/10.1007/s40558-020-00187-x
  10. Ivanov, S., & Webster, C. (2020). Robots in tourism: A research agenda for tourism economics. Tourism Economics, 26(7), 1065-1085. https://doi.org/10.1177/1354816619879583
  11. Ivanov, S., Webster, C., & Garenko, A. (2018). Young Russian adults' attitudes towards the potential use of robots in hotels. Technology in Society, 55, 24-32.
  12. Ivanov, S., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, 27(28), 1501-1517.
  13. Kuo, C. M., Chen, L. C., & Tseng, C. Y. (2017). Investigating an innovative service with hospitality robots. International Journal of Contemporary Hospitality Management, 29(5), 1305-1321.
  14. Law, R., Qi, S., & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31(3), 297-313.
  15. Lee, W. J., Kwag, S. I., & Ko, Y. D. (2020). Optimal capacity and operation design of a robot logistics system for the hotel industry. Tourism Management, 76, 103971.
  16. Li, X., Ma, E., & Qu, H. (2017). Knowledge mapping of hospitality research-A visual analysis using CiteSpace. International Journal of Hospitality Management, 60, 77-93. https://doi.org/10.1016/j.ijhm.2016.10.006
  17. Lim, W.M., Yap, S.F. and Makkar, M., (2021). Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading? Journal of Business Research, 122, 534-566. https://doi.org/10.1016/j.jbusres.2020.08.051
  18. Liu, X. S., Yi, X. S., & Wan, L. C. (2022). Friendly or competent? The effects of perception of robot appearance and service context on usage intention. Annals of Tourism Research, 92, 103324.
  19. Lu, L., Cai, R. Y., & Gursoy, D. (2019). Developing and validating a service robot integration willingness scale. International Journal of Hospitality Management, 80, 36-51. https://doi.org/10.1016/j.ijhm.2019.01.005
  20. Murphy, J., Hofacker, C., & Gretzel, U. (2017). Dawning of the age of robots in hospitality and tourism: Challenges for teaching and research. European Journal of Tourism Research, 15, 104-111. https://doi.org/10.54055/ejtr.v15i.265
  21. Park, S. (2020). Multifaceted trust in tourism service robots. Annals of Tourism Research, 81, 102888.
  22. Pinillos, R., Marcos, S., Feliz, R., Zalama, E., & Gomez-Garcia-Bermejo, J. (2016). Long-term assessment of a service robot in a hotel environment. Robotics and Autonomous Systems, 79, 40-57. https://doi.org/10.1016/j.robot.2016.01.014
  23. Qiao, G., Ding, L., Zhang, L., & Yan, H. (2021). Accessible tourism: A bibliometric review (2008-2020). Tourism Review, 77(3), 713-730.
  24. Rodriguez-Lizundia, E., Marcos, S., Zalama, E., Gomez-Garcia-Bermejo, J., & Gordaliza, A. (2015). A bellboy robot: Study of the effects of robot behaviour on user engagement and comfort. International Journal of Human-Computer Studies, 82, 83-95.
  25. Seyitoglu, F., & Ivanov, S. (2021). Service robots as a tool for physical distancing in tourism. Current Issues in Tourism, 24(12), 1631-1634. https://doi.org/10.1080/13683500.2020.1774518
  26. Shin, H. (2022). A critical review of robot research and future research opportunities: Adopting a service ecosystem perspective. International Journal of .Contemporary Hospitality Management, 34(6), 2337-2358. https://doi.org/10.1108/IJCHM-09-2021-1171
  27. Sun, S., Fong, D. K. C., Law, R., & He, S. (2017). An updated comprehensive review of website evaluation studies in hospitality and tourism. International Journal of Contemporary Hospitality Management. 29(1), 355-373. https://doi.org/10.1108/IJCHM-12-2015-0736
  28. Tung, V. W. S., & Law, R. (2017). The potential for tourism and hospitality experience research in human-robot interactions. International Journal of Contemporary Hospitality Management, 29(10), 2498-2513. https://doi.org/10.1108/IJCHM-09-2016-0520
  29. Tuomi, A., Tussyadiah, I. P., & Hanna, P. (2021). Spicing up hospitality service encounters: The case of PepperTM. International Journal of Contemporary Hospitality Management, 33(11), 3906-3925. https://doi.org/10.1108/IJCHM-07-2020-0739
  30. Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the annals of tourism research curated collection on artificial intelligence and robotics in tourism. Annals of Tourism Research, 81, 102883.
  31. Ye, H., Sun, S., & Law, R. (2022). A review of robotic applications in hospitality and tourism research. Sustainability, 14(17), 10827.
  32. Xu, S., Stienmetz, J., & Ashton, M. (2020). How will service robots redefine leadership in hotel management? A Delphi approach. International Journal of Contemporary Hospitality Management, 32(6), 2217-2237. https://doi.org/10.1108/IJCHM-05-2019-0505
  33. Yu, C. E. (2020). Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews. Journal of Hospitality Marketing & Management, 29(1), 22-38.
  34. Zeng, Z. J., Chen, P. J., & Lew, A. A. (2020). From high-touch to high-tech: COVID-19 drives robotics adoption. Tourism Geographies, 22(3), 724-734. https://doi.org/10.1080/14616688.2020.1762118