References
- Agarwal, R., & Karahanna, E.(2000). Time Files When You're Having Fun: Cognitive Absorption and Beliefs about Information Technology. MIS Quarterly, 24(4), 665-694. https://doi.org/10.2307/3250951
- Ajzen, I., & Fishbein, M.(1980). Understanding Attitudes and Predicting Social Behavior. Englewood Cliffs, NJ: Prentice-Hall, Inc.
- An, S. J.(2020). A Study on the Factors Affectingthe Intention to Continuous Use of Digital Content OTT(Over-the-Top)Service. Doctoral Dissertation, The Graduate School of Soongsil University, Korea.
- Ayala, F. N., Paslauski, C. A., Ghezzi, A., & Frank, A. G.(2017). Knowledge sharing dynamics in service suppliers' involvement for servitization of manufacturing companies. International Journal of Production Economics, 193, 538-553. https://doi.org/10.1016/j.ijpe.2017.08.019
- Baik, J. S.(2019). A Study on the Establishment of Automobile Logistics Cluster in Pyeongtaek Dangjin Port. Journal of Korea Port Economic Association, 35(4), 147-168. https://doi.org/10.38121/kpea.2019.12.35.4.147
- Baines, T., Bigdeli, A. Z., Bustinza, O, F., Shi, V. G., Baldwin, J., & Ridgway, K.(2016). Servitization: Revisiting the State-of-the-art and Research Priorities. International Journal of Operations and Production Management, 37(2), 256-278. https://doi.org/10.1108/IJOPM-06-2015-0312
- Barnes, S. J., & Bohringer, M.(2011). Modeling use continuance behavior in microblogging services: The case of Twitter. Journal of Computer Information Systems, 51(4), 1-10.
- Bhattacherjee, A., & Clive S.(2006). Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model. MIS quarterly, 30(4), 805-825. https://doi.org/10.2307/25148755
- Bhattacherjee, A.(2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370. https://doi.org/10.2307/3250921
- Bhattacherjee, A., & Premkumar. G.(2004). Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. MIS Quarterly, 28(2), 351-370.
- Chang, Y. P., & Zhu, D. H.(2012). The role of perceived social capital and flow experience in building users' continuance intention to social networking sites in China. Computers in Human Behavior, 28(3), 995-1001. https://doi.org/10.1016/j.chb.2012.01.001
- Chin, W. W.(1998). The Partial Least Squares Approach to Structural Equation Modeling, in Marcoulides. G. A.(Eds), Modern Methods for Business Research. Lawrence Eelbaum Associates, Mahwah, NJ.
- Chin, W. W., Marcolin, B. L., & Newsted, P. R.(2003). A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study. Information Systems Research, 14(2), 189-217. https://doi.org/10.1287/isre.14.2.189.16018
- Choi, S. J.(2013). Determinants of User Perceived Value and Its Influence on the Usage of Smartphone-based Mobile Commerce: Focusing on Service Ubiquity and User Control. The Journal of Society for e-Business Studies, 18(4), 273-299. https://doi.org/10.7838/JSEBS.2013.18.4.273
- Chung, B. G., & Dong, H. L.(2019). Influential Factors on Technology Acceptance of Augmented Reality(AR). Asia-Pacific Journal of Business Venturing and Entrepreneurship, 14(3), 153-168. https://doi.org/10.16972/apjbve.14.3.201906.153
- Danner, U. N., Aarts, H., & Vries, N. K.(2008). Habit vs. intention in the prediction of future behaviour: The role of frequency, context stability and mental accessibility of past behaviour. British Journal of Social Psychology, 47(2), 245-265. https://doi.org/10.1348/014466607X230876
- Davis, F. D.(1989). Perceived Usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-339. https://doi.org/10.2307/249008
- De, Guinea, A. O., & Markus, M. L.(2009). Why Break the Habit of a Lifetime? Rethinking the Roles of Intention, Habit, and Emotion in Continuing Information Technology Use. MIS Quarterly, 33(3), 433-444. https://doi.org/10.2307/20650303
- Featherman, M. S., & Pavlou, P. A.(2003). Predicting E-services Adoption: A Perceived Risk Facets Perspective. International Journal of Human-Computer Studies, 59(4), 451-474. https://doi.org/10.1016/S1071-5819(03)00111-3
- Fishbein, M., & Ajzen, I.(1975). Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addision Wesley, Reading, MA.
- Fornell, C. R., & Larcker, D. F.(1981). Sturctural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(3), 312-325.
- Gaiardelli, P., Songini, L., & Saccani, N.(2014). The Automotive Industry: Heading Towards Servitization in Turbulent Times. Servitization in Industry, 55-72.
- Gatian, A. W.(1994). IS user Satisfaction a Valid Measure of Systems Effectiveness?, Information and Management. 26(3), 119-131. https://doi.org/10.1016/0378-7206(94)90036-1
- Gefen, D.(2003). TAM or Just Plain Habit: A Look at Experienced Online Shoppers. Journal of End User Computing, 15(3), 1-13. https://doi.org/10.4018/joeuc.2003070101
- Gefen, D., Karahanna, E., & Straub, D. W.(2003). Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly, 27(1), 51-90. https://doi.org/10.2307/30036519
- Hong, S., Thong, J. Y. L., & Tam, K. Y.(2006). Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet. Decision support systems, 42(3), 1819-1834. https://doi.org/10.1016/j.dss.2006.03.009
- Hwang, S. J.(2021). Technological advancement and the future of the automobile industry. Korea Labor Institute International Labor Brief, 19(3), 3-6.
- Jung, J. H., Shin, J. I., & Chung, K. H.(2017). A Study on Satisfaction and Integrated Loyalty for Smartphone Use in Expectation-Confirmation Model(ECM). The Journal of Internet Electronic Commerce Research, 17(4), 1-18. https://doi.org/10.1007/s10660-017-9252-0
- Keiningham, T. L., Perkins M. T., & Evans, H.(2003). The impact of customer satisfaction on share of wallet in a business-to-business environment. Journal of Service Research, 6(1), 37-50. https://doi.org/10.1177/1094670503254275
- Kim, C. H., & Lee, H. B.(2020). Corona 19 and the Future of the Automotive Industry: Focusing on the Korean automobile industry. Journal of Culture Industry, 20(3), 75-84.
- Kim, D. H.(2014). Product-centric servitization in automobile industry. Doctoral Dissertation, The Graduate School of Seoul National University.
- Kim, D. H., & Park, N. K.(2016). Effects of OTT Service Users' Use Motivations on Satisfaction and Intention of Continued Use. Journal of Broadcasting and elecommunications Research, 93, 77-110.
- Kim, H. J., & Kim, H. G.(2021). A Study on the Activation Plan for Regional Industry Ecosystem Using AHP Technique: Focused on the Automobile Industry in Gwangju. Journal of the Korea Convergence Society, 12(2), 259-269. https://doi.org/10.15207/JKCS.2021.12.2.259
- Kim, H. J., & Park, S. K.(2017). Policy Measures to Promote Eco-Friendly Vehicle Industry in Korea. Journal of Climate Change Research, 8(1), 41-50. https://doi.org/10.15531/KSCCR.2017.8.1.41
- Kim, S. A., & Lee, C. W.(2020). The Effect about the Buyer's Attributes of Servitization on Customer Satisfaction & Repurchase Intention in the Automobile Industry. Korean Business Education Review, 35(3), 233-253. https://doi.org/10.23839/kabe.2020.35.3.233
- Kim, S. J., Park, S. M., & Kim, C. B.(2019). A Study on the Factors Forming the Intention to Continuously Use the Easy Payment through the Expectation-Confirmation Model. Journal of Korea Service Management Society, 20(2), 185-203. https://doi.org/10.15706/jksms.2019.20.2.009
- Koufaris, M.(2002). Applying the technology Acceptance Model and Flow Theory to Online Consumer Behavior. Information Systems Research, 13(2), 205-223. https://doi.org/10.1287/isre.13.2.205.83
- Lankton, N. K., Wilson, E. V., & En, M.(2010). Antecedents and Determinants of Information Technology Habit. Information & Management, 47(5-6), 300-307. https://doi.org/10.1016/j.im.2010.06.004
- Lee, J. C.(2012). Analysis on the Mediator Effects of Ease of Use, Usefulness and Switching Barrier on Customer Satisfaction in Context of Service Quality of Smart phone. Journal of Business Research, 27(4), 175-198. https://doi.org/10.22903/JBR.2012.27.4.175
- Lee, J. E., & Sung, D. K.(2017). The Study on the Factors Influencing on the Behavioral Intention of Free Mobile Video Service: Focusing on the UTAUT2. Journal of Communication Research, 54(1), 258-313. https://doi.org/10.22174/jcr.2017.54.1.258
- Lee, J. S.(2020). A Study on the Prediction of OTT Service Continuance Intention by ntegrating Extended Expectation-Confirmation Model and Information System Success Model. Doctoral Dissertation, The Graduate School of Chung-Ang University.
- Lee, T. W.(2018). A study on the relationship between perceived service level, customer satisfaction and customer loyalty in automobile industry's servitization. Doctoral Dissertation, The Graduate School of Seoul National University.
- Lee, Y. A., & Ha, K. S.(2020). A Study on the Influence of Social Media Experience andInfluencer on Consumer Satisfaction and Purchase Intention. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 15(2), 171-181. https://doi.org/10.16972/APJBVE.15.2.202004.171
- Limayem, M., & Cheung, C. M. K.(2008). Understanding information systems continuance: The case of Internet-based learning technologies. Information & Management, 45(4), 227-232. https://doi.org/10.1016/j.im.2008.02.005
- Limayem, M., Hirt S., & Cheung, C. M. K.(2007). How Habit Limits the Predictive Power of Intention: the Case of Information Systems Continuance, MIS Quarterly. 31(4), 705-737. https://doi.org/10.2307/25148817
- Mahut, F., Daaboul, J., Bricogne, M., & Eynard, B.(2017). Product-Service Systems for servitization of the automotive industry: a literature review. International Journal of Production Research, 55(7), 2102-2120. https://doi.org/10.1080/00207543.2016.1252864
- Martinez, L. F., Zeelenberg, M., & Rijsman, J. B.(2011). Regret, disappointment and the endowment effect. Journal of Economic Psychology, 32(6), 962-968. https://doi.org/10.1016/j.joep.2011.08.006
- Oh, J. C., Yoon, S. j., & Wu, Y.(2010). A Study on Factors of Intention toward Using Mobile Internet Service :Revised TRAM, Journal of the Korea Service. Managemant Society, 11(5), 127-148. https://doi.org/10.15706/jksms.2010.11.5.006
- Oliver, R. L.(1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decision. Journal of Marketing Research, 17(4), 460-469. https://doi.org/10.2307/3150499
- Oliver, R. L.(1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20(3), 418-430. https://doi.org/10.1086/209358
- Oliver, R. L.(1999). Whence consumer loyalty?. Journal of Marketing, 63(4), 46-63. https://doi.org/10.1177/00222429990634s105
- Parasuraman, A., Zeithaml, V. A., & Berry, L. L.(1994). Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implication for Further Research. Journal Marketing, 58(1), 111-124. https://doi.org/10.2307/1252255
- Park, K. H.(2013). A Study on the Integration of Habit Variable into Expectation-Confirmation Model: the Case of General Portals. Journal of Business Research, 28(1), 85-108. https://doi.org/10.22903/JBR.2013.28.1.85
- Park, M. K.(2012). The Effects of Interdependence, Familiarity of Colleague and Usefulness on Learning Attitude and Learning Satisfaction in University class Adopting Social Medi. Master thesis, The Graduate School of Konkuk University.
- Raja, J. Z., Boume, D., Gofffin, K., Cakkol, M., & Martinez, V.(2013). Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study. The Journal of Product Innovation Management, 30(6), 1128-1144. https://doi.org/10.1111/jpim.12050
- Ren, G., & Gregory, M. J.(2007). Servitization in Manufacturing Companies: A Conceptualization, Critical Review and Research Agenda. San Francisco, USA, Frontiers in Service Conference.
- Roca, J. C., Chiu, C. M., & Martinez, F. J.(2006). Understanding e-learning continuance intention: An extension of the technology acceptance model. International Journal of Human-Computer Studies, 64(8), 683-696. https://doi.org/10.1016/j.ijhcs.2006.01.003
- Sabbaghaa, O., Rahman, M, N, N., Ismail, W, R., & Hussain, W, M, H, W.(2016). Impact of Quality Management Systems and After-sales Key Performance Indicators on Automotive Industry: A Literature Review. Procedia-Social and Behavioral Sciences, 224, 68-75. https://doi.org/10.1016/j.sbspro.2016.05.401
- Son, Y. H.(2005). Mediating Effect of Consumption Emotion to Customer Satisfaction/Dissatisfaction. Journal of Consumer Studies, 16(1), 1-32.
- Song, H. H.(2020). Roles of Stakeholders for Automotive Industry to Cope with the GHG Emission Standards. Auto Journal, 42(5), 13-15.
- Sousa, R., & Silveira, G. J. C. D.(2019). The relationship between servitization and product customization strategies. International Journal of Operations & Production Management, 39(3), 454-474. https://doi.org/10.1108/IJOPM-03-2018-0177
- Thong, J. Y. L., Hong, S. J., & Tam, K. Y.(2006). The effects of post-adoption beliefs on the expectation confirmation model for information technology continuance. International Journal Human-Computer Studies, 64(9), 799-810. https://doi.org/10.1016/j.ijhcs.2006.05.001
- Vandermerwe, S., & Rada J.(1988). Servitization of business: Adding value by adding services. European Management Journal, 6(4), 314-324. https://doi.org/10.1016/0263-2373(88)90033-3
- Venkatesh, V., & Davis, F. D.(2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
- Venkatesh, V., Thong, J. Y., & Xu, X.(2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157-178. https://doi.org/10.2307/41410412
- Yeh, Y. S., & Li, Y. M.(2009). Building trust in m-commerce: Contributions from quality and satisfaction. Online Information Review, 33(6), 1066-1086. https://doi.org/10.1108/14684520911011016
- Yoo, H. M.(2017). A Study of the Nonlinear Relationship between Customer Satisfaction and Repurchase Intension. Journal of Channel and Retailing, 22(3), 19-38. https://doi.org/10.17657/jcr.2017.07.31.2
- Zhou, T.(2013). An empirical examination of continuance intention of mobile payment services. Decision Support System, 54(2), 1085-1091. https://doi.org/10.1016/j.dss.2012.10.034