The Journal of Internal Korean Medicine (대한한방내과학회지)

The Society of Internal Korean Medicine (대한한방내과학회)
권호 표지
DOI QR코드

DOI QR Code

Survey on Satisfaction with Korean Medicine Treatment and Motives for Visiting Korean Medicine Hospital for Cancer Patients: Report of 100 Case

한방병원에 내원한 암환자 100예에 대한 한방치료 만족도 및 내원 동기 조사연구

  • Oh, Hyeon-muk (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University) ;
  • Kim, Sul-ki (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University) ;
  • Park, Chan-ran (Dept. of Internal Medicine, Cheonan Korean Medicine Hospital of Dae-Jeon University) ;
  • Ko, Myung-hyun (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University) ;
  • Park, So-jung (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University) ;
  • Cho, Chong-kwan (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University) ;
  • Park, Ji-hye (Dept. of Internal Medicine, Seoul Korean Medicine Hospital of Dae-Jeon University) ;
  • Yoo, Hwa-seung (Dept. of Internal Medicine, Seoul Korean Medicine Hospital of Dae-Jeon University) ;
  • Lee, Nam-hun (Dept. of Internal Medicine, Cheonan Korean Medicine Hospital of Dae-Jeon University) ;
  • Son, Chang-gue (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University) ;
  • Cho, Jung-hyo (Dept. of Internal Medicine, Daejeon Korean Medicine Hospital of Dae-Jeon University)
  • 오현묵 (대전대학교 부속 대전한방병원) ;
  • 김슬기 (대전대학교 부속 대전한방병원) ;
  • 박찬란 (대전대학교 부속 천안한방병원 내과) ;
  • 고명현 (대전대학교 부속 대전한방병원) ;
  • 박소정 (대전대학교 부속 대전한방병원) ;
  • 조종관 (대전대학교 부속 대전한방병원) ;
  • 박지혜 (대전대학교 부속 서울한방병원 내과) ;
  • 유화승 (대전대학교 부속 서울한방병원 내과) ;
  • 이남헌 (대전대학교 부속 천안한방병원 내과) ;
  • 손창규 (대전대학교 부속 대전한방병원) ;
  • 조정효 (대전대학교 부속 대전한방병원)
  • Received : 2021.09.02
  • Accepted : 2021.09.29
  • Published : 2021.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Objectives: This study aimed to evaluate the degree of satisfaction of cancer patients and to understand their motives for visiting Korean Medicine Hospital in order to increase satisfaction with Korean medicine among cancer patients. Methods: Data collection was conducted in the form of a survey of 100 inpatients who responded to a self-report questionnaire. Independent t-test and analysis of variance (ANOVA) were used for data analysis. Results: The main reason for visiting Korean Medicine Hospital was to prevent metastasis or recurrence of cancer. Patients showed the highest satisfaction with acupuncture and moxibustion. The average degree of satisfaction related to the doctor service was, on a 5-point scale, 4.80, and that of using procedure was 4.68. Conclusion: Most of the cancer patients are satisfied with the medical services in Korean Medicine Hospital. There were no significant differences in satisfaction degree by gender, age, or occupation.

목적: 본 연구는 대전대학교 부속 한방병원에서 암을 주소로 입원치료를 받은 환자를 대상으로 내원 동기 및 만족도를 평가하고자 한다. 방법: 총 100명의 입원환자를 대상으로 의료서비스 만족도 측정을 위한 설문조사를 실시하였다. 통계분석은 독립표본 T검정(Independent t-test), 분산 분석(ANOVA)을 사용하였다. 결과: 암환자들이 한방병원에 내원한 주된 동기는 '암의 전이 및 재발을 예방하기 위해서'로 조사되었다. 환자들은 한방 치료 중 침과 뜸에 대해 가장 높은 만족도를 보였다. 5점 척도로 구성된 만족도 조사에서 한의사 서비스와 관련된 만족도는 평균 4.80점, 의료서비스 이용 관련 만족도는 4.68점으로 나타났다. 결론: 대부분의 암환자는 한방병원의 의료서비스에 만족하는 것으로 나타났고 성별, 연령 및 직업에 따른 한방 의료서비스 만족도에는 유의한 차이가 없었다.

Keywords

References

  1. Mattiuzzi C, Lippi G. Current cancer epidemiology. J Epidemiol Glob Health 2019;9(4):217-22. https://doi.org/10.2991/jegh.k.191008.001
  2. Miller KD, Nogueira L, Mariotto AB, Rowland JH, Yabroff KR, Alfano CM, et al. Cancer treatment and survivorship statistics, 2019. CA Cancer J Clin 2019;69(5):363-85. https://doi.org/10.3322/caac.21565
  3. Schirrmacher V. From chemotherapy to biological therapy: A review of novel concepts to reduce the side effects of systemic cancer treatment. Int J Oncol 2019;54(2):407-19.
  4. Kwon HK, Kim JS, Yoo HS. Review for the current status of cancer complementary and alternative medicine in the world. J Korean Tradit Oncol 2009;14(1):1-11.
  5. Choi YJ, Lee JS, Cho SH. Use of Korean Medicine among cancer patients. J Korean Med 2012; 33(3):46-53.
  6. Park BK, Lee JH, Cho CK, Shin HK, Eom SK, Yoo HS. Systemic review of clinical studies about oriental medical treatment of cancer in Korea. J intern Korean med 2008;29(4):1061-74.
  7. Kim GT, Hwang YS, Park NG, Park SH, Lee JM, Lee CH, et al. Six Cases of Breast Cancer Patients Treated with Korean Medical Hospitalization for Chemotherapy Adverse Effects. J Korean Obstet Gynaecol 2020;33(2):124-44.
  8. Bae KR, Kim JH, Park JH, Park SJ, Kang HJ, Cho CK, Yoo HS. Two-cases of Reduction of Side Effects of Surgery and Radiation Therapy in Retroperitoneal Liposarcoma Treated with Traditional Korean Medicine. J Korean Tradit Oncol 2015;20(2):37-49. https://doi.org/10.15432/JKTO.2015.20.2.037
  9. Park JM, You SJ, Choi SY, Lyu YS. Survey of Motives for Visiting Oriental Medical Hospital and Satisfaction with Oriental Medical Care for Cancer Patients: Report of 22 Cases. J Oriental Neuropsychiatry 2015;26(1):23-38. https://doi.org/10.7231/JON.2015.26.1.023
  10. Vogus TJ, McClelland LE. When the customer is the patient: Lessons from healthcare research on patient satisfaction and service quality ratings. Human Resource Management Review 2016; 26(1):37-49. https://doi.org/10.1016/j.hrmr.2015.09.005
  11. Bjertnaes OA, Sjetne IS, Iversen HH. Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations. BMJ Qual Saf 2012;21(1):39-46. https://doi.org/10.1136/bmjqs-2011-000137
  12. Batbaatar E, Dorjdagva J, Luvsannyam A, Savino MM, Amenta P. Determinants of patient satisfaction: a systematic review. Perspect Public Health 2017;137(2):89-101. https://doi.org/10.1177/1757913916634136
  13. Shirley ED, Sanders JO. Patient satisfaction: implications and predictors of success. J Bone Joint Surg 2013;95(10):69.
  14. Parasuraman A, Zeithaml VA, Berry L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality 1988; 64(1):12-40.
  15. Berry LL, Danaher TS, Chapman RA, Awdish RL. Role of kindness in cancer care. J Oncol Pract 2017;13(11):744-50. https://doi.org/10.1200/JOP.2017.026195
  16. O'Regan D, Filshie J. Acupuncture and cancer. Auton Neurosci 2010;157(1-2):96-100. https://doi.org/10.1016/j.autneu.2010.05.001
  17. Yang JH, Song TK, Chang DM. Effects of Medical Service Quality on the Customer Satisfaction and Intention of Revisit in Cancer Patients. The Korea Contents Association 2012; 12(12):269-81. https://doi.org/10.5392/JKCA.2012.12.12.269