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A study on the increase of kiosk user experience in Non-face-to-face Era for the Elderly -Focused on the McDonald Kiosk-

비대면 시대 고령자의 키오스크 사용자 경험 증대 연구 -맥도날드 키오스크 중심으로-

  • Ha, Jae-Hyeon (Design Management, HongIk University, International Design School for Advanced Studies) ;
  • Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
  • 하재현 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공)
  • Received : 2021.05.25
  • Accepted : 2021.08.20
  • Published : 2021.08.28

Abstract

The purpose of this study is to increase the experience of using kiosks for elderly in the non-face-to-face age. Through prior research and literature research, feature of kiosks and characteristic of elderly user were identified, and improvement were suggested through Ethnography and in-depth interviews. The research method was conducted for 13 days from April 4 to 16, 2021 for 11 senior citizens in their 60s or older living in Incheon. A total of 11 people were interviewed by adding 3 people who had experience in using kiosks. As a result of the experiment, interfaces and psychological factors were derived with paint points in the process of use of the elderly, and the five improvement plan was proposed by combining them. This study is expected to serve as a source for research on the experience of elderly kiosk users or kiosk interface design.

본 연구는 비대면 시대 고령자의 키오스크 사용 경험 증대에 관한 연구이다. 선행연구와 문헌 조사를 통해서 키오스크와 고령자에 관하여 고찰하였고. 참여 관찰법과 심층 인터뷰를 통해 개선방안을 제시하였다. 연구 방법으로는 인천 거주 60대 이상 고령자를 대상으로 2021년 4월 4일부터 16일까지 13일간 키오스크 사용 경험이 없는 8명을 대상으로 참여 관찰을 진행하였고, 사용 경험이 있는 3명을 추가하여 총 11명을 심층 인터뷰하였다. 실험 결과 고령자의 사용과정 페인 포인트(pain point)로 인터페이스와 심리적인 요인들이 도출되었고, 이를 종합하여 다섯 가지 개선안을 제시하였다. 본 연구는 고령자 키오스크 사용자 경험과 키오스크 인터페이스 디자인에 관한 연구의 자료로써 활용되기를 기대한다.

Keywords

References

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