Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Relationship between the Job Satisfaction and the Burnout of Workers in Rehabilitation Facilities for the Disabled : Focusing on the Mediating Effect of the Organizational Commitment

장애인복지관 종사자의 직무만족과 소진의 관계 : 조직헌신의 매개효과를 중심으로

  • 이병록 (건양대학교 사회복지학과)
  • Received : 2021.03.23
  • Accepted : 2021.06.20
  • Published : 2021.06.28
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Abstract

This research verified the relationship between the job satisfaction and the burnout of workers in rehabilitation facilities providing services to the disabled. And this study examined the mediating effect of organizational commitment between the two variables. A survey of workers of the 14 facilities of Daejeon/Chungnam area and 363 materials was analyzed. The analysis results of this research are as follows : 1) the workers' job satisfaction influenced the burnout negatively. 2) the organizational commitment is was found to mediate between the job satisfaction and the burnout. Based on the analysis results, several measures can be presented to reduce the workers' burnout. We need to raise the worker's job satisfaction and organizational commitment.

본 연구는 장애인복지관 종사자의 직무만족이 소진에 미치는 영향과 조직헌신의 매개효과를 분석하였다. 분석을 위해 대전과 충남 지역에 소재한 14개 장애인복지관에 재직 중인 전문인력 363명을 대상으로 조사한 설문응답 자료를 활용하였다. 분석결과, 장애인복지관 종사자의 직무만족이 소진에 유의미한 영향을 미치는 것으로 나타났다. 직무만족과 소진의 관계에서 조직헌신의 매개효과가 검증되었다. 본 연구는 분석결과를 근거로 하여 장애인복지관 종사자의 소진을 감소시키기 위해 직무만족도와 조직헌신도를 향상시키기 위한 몇 가지 방안들을 제시하였다. 종사자들의 직무만족도를 높이기 위해 전문성인식의 향상, 인력충원, 업무환경의 개선, 적절한 보상과 인정, 보수교육프로그램 등이 필요하다. 종사자들의 조직헌신도를 향상시키기 위해 개방적이고 혁신적인 조직운영과 종사자들의 임파워먼트 증진 등이 필요하다.

Keywords

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