DOI QR코드

DOI QR Code

장애인복지관 종사자의 직무만족과 소진의 관계 : 조직헌신의 매개효과를 중심으로

The Relationship between the Job Satisfaction and the Burnout of Workers in Rehabilitation Facilities for the Disabled : Focusing on the Mediating Effect of the Organizational Commitment

  • 이병록 (건양대학교 사회복지학과)
  • 투고 : 2021.03.23
  • 심사 : 2021.06.20
  • 발행 : 2021.06.28

초록

본 연구는 장애인복지관 종사자의 직무만족이 소진에 미치는 영향과 조직헌신의 매개효과를 분석하였다. 분석을 위해 대전과 충남 지역에 소재한 14개 장애인복지관에 재직 중인 전문인력 363명을 대상으로 조사한 설문응답 자료를 활용하였다. 분석결과, 장애인복지관 종사자의 직무만족이 소진에 유의미한 영향을 미치는 것으로 나타났다. 직무만족과 소진의 관계에서 조직헌신의 매개효과가 검증되었다. 본 연구는 분석결과를 근거로 하여 장애인복지관 종사자의 소진을 감소시키기 위해 직무만족도와 조직헌신도를 향상시키기 위한 몇 가지 방안들을 제시하였다. 종사자들의 직무만족도를 높이기 위해 전문성인식의 향상, 인력충원, 업무환경의 개선, 적절한 보상과 인정, 보수교육프로그램 등이 필요하다. 종사자들의 조직헌신도를 향상시키기 위해 개방적이고 혁신적인 조직운영과 종사자들의 임파워먼트 증진 등이 필요하다.

This research verified the relationship between the job satisfaction and the burnout of workers in rehabilitation facilities providing services to the disabled. And this study examined the mediating effect of organizational commitment between the two variables. A survey of workers of the 14 facilities of Daejeon/Chungnam area and 363 materials was analyzed. The analysis results of this research are as follows : 1) the workers' job satisfaction influenced the burnout negatively. 2) the organizational commitment is was found to mediate between the job satisfaction and the burnout. Based on the analysis results, several measures can be presented to reduce the workers' burnout. We need to raise the worker's job satisfaction and organizational commitment.

키워드

참고문헌

  1. J. Y. Yoon, S. W. Jang & J. G. Ahn. (2017). Service Invironmental Change and Its Response strategy of Community Rehabilitation Centers in Seoul. Korean Journal of Social Welfare Education, 37, 89-113.
  2. S. S. S. (2020). A Study on Improvement Plan for the Welfare Center Programs for Persons with Disabilities Based on the WHO's Community-Based Rehabilitation(CBR) Matrix. Journal of Community Welfare, 74: 147-171. https://doi.org/10.15300/jcw.2020.74.3.147
  3. S. Y. Kim, K. S. Kang, S. H. Kim, J. U. Lee & M. Y. Chang. (2015). Utilization Status of Community-based Rehabilitation Services and Depression by the Persons with Disabilities in Community. Journal of Health Informatics and Statistics, 40(1), 101-116.
  4. Y. K. Lee & E. G. Ji. (2020). An Exploratory Study on Development of Performance Management Model for the Disabled Welfare Center. Korean Journal of Social Science, 39(1), 367-402. https://doi.org/10.18284/jss.2020.04.39.1.367
  5. W. Lee & E. K. Shin. (2021). The Effects of the Psychological Capital on the Job Performance of Social Workers in Welfare Center for the Disabled. Journal of the Korea Convergence Society, 12(1), 259-266. https://doi.org/10.15207/JKCS.2021.12.1.259
  6. Y. D. Kim. (2017). Service Innovation of Organizations for Disabled People. Journal of Disability and Welfare, 37, 33-56.
  7. M. C. Kim. (2019). The Influence of Emotional Labor on the Turnover Intention of Welfare Workers for Disabled. Unpublished Doctoral thesis. Jeonnam National University, Jeonnam.
  8. J. H. Seol. (2012). Social Workers Experience of Burnout Protective Factors in Community Rehabilitation Center. Journal of Community Welfare, 40, 103-129.
  9. S. J. Kim & J. H. Seol. (2012). The Effect of Work Environment Factors of Community Rehabilitation Center on the Employee's Burnout. Journal of Community Welfare, 43, 61-88.
  10. I. B. Son, D. K. Kim & S. T. Kim. (2013). The Effect of Job Stress of Center for Independent Living Employees on Burnout and the Mediating of Job Satisfaction. Journal of Vocational Rehabilitation, 23(2), 107-124.
  11. Y. K. Choi. (2015). Influential Factors on Burnout of Workers in Rehabilitation Welfare Center. Journal of Rehabilitation Research, 19(4), 109-139. https://doi.org/10.16884/JRR.2015.19.4.109
  12. K. H. Son. 2019. Mediating Effect of LMX and Moderating Effect of Sympathy Index in the Relationship between Social Worker's Emotional Labor and Burnout in Busan Metropolitan City. The Journal of Pulic Policy, 36(2), 133-171.
  13. B. I. Rho & S. Y. Youn. (2019). The Effect of Ecosystem Factors on the Burnout of Employees Working at Welfare Centers for the Disabled. Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology, 9(8), 597-609. https://doi.org/10.35873/ajmahs.2019.9.8.053
  14. W. Lee & D. K. Kim. (2011). A Study on Emotional Labor Affecting a Burnout Level of Personal Assistants : Focused on the Mediating Effects of Job Stress and Job Satisfaction. Social Science Research Review, 27(2), 115-140.
  15. M. H. Shin. (2017). Influence of Organizational Culture and Leadership Style on Organizational Commitment in Employees of Long-Term Care Facilities: the Mediating Effects of Job Satisfaction. Korean Society of Welfare Practice, 8(1), 7-62.
  16. K. T. Park. I. K. Seo & Y. S. Lee. (2017). Influence of Organizational Commitment on Burnout in Social Workers: The Mediating Effects of Job Stress. The Journal of Humanities and Social Science 21, 8(4), 379-402. https://doi.org/10.22143/hss21.8.4.21
  17. B. L. Lee. (2012). A Study of the Influence of Social Support on the Job Satisfaction of Care Workers. Health and Social Welfare Review, 32(4), 123-150. https://doi.org/10.15709/HSWR.2012.32.4.123
  18. J. K. Kim & J. W. Choi. (2018). The Effect of the Risk, Perceived by Social Workers, on the Organizational Contribution. Journal of Public Society, 8(2), 65-98. https://doi.org/10.21286/jps.2018.05.8.2.65
  19. S. H. Son. (2017). Factors Affecting Organizational Effectiveness of Professional Soldiers. Unpublished Doctoral thesis. Konyang University, Chungnam.
  20. D. H. Kim. (2020). Effect of Toxic Leadership of Sales Manager on Burn-out and Turnover Intention of Salesperson. Unpublished Doctoral thesis. Kyunghee University, Seoul.
  21. R. Kline. (2010). Principles and Practice of Structural Equation Modeling(3rd ed), New York, Guilford Press.
  22. Y. L. Kim. (2021). Job Satisfaction and Alienation of Workers at Vocational Rehabilitation Facilities for the Disabled. Journal of Korean Social Welfare Administration, 23(1), 147-173. https://doi.org/10.22944/KSWA.2021.23.1.006
  23. Y. S. Choi. (2020). The Effects of Job Satisfaction on Turnover Intention of Workers of Vocational Rehabilitation Facilities for the Disabled. Disability & Employment, 30(3), 131-153.
  24. J. O. Shin. (2017). The Effect of the Working Environment on the Job Satisfaction of Assistance Providers for the Disabled Focusing on the Mediating Effect of Job Stress and Job Burnout. Korean Journal of Care Management, 22, 49-72.
  25. J. E. Chun & J. S. Park. (2017). A Structural Analysis on the Human Resource Management, Organizational Commitment, Management Performance of Social Welfare Organization. The Journal of Humanities and Social Science 21, 8(3), 755-775. https://doi.org/10.22143/hss21.8.3.41
  26. L. S. Yeon. (2019). The Effects of Empowerment on Turnover Intention of Workers of Vocational Rehabilitation Facilities for the Disabled: Focused on Mediating Effect of Organizational Commitment. Journal of Rehabilitation Research, 23(4), 195-222. https://doi.org/10.16884/JRR.2019.23.4.195