Korean small business review (중소기업연구)

The Korean Association of Small Business studies (한국중소기업학회)
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A Study on the Mitigation of Burnout and Knowledge Hoarding: Focusing on the Knowledge Sharing Culture and Person Organization Fit

조직 구성원의 직무소진 및 지식축적 완화에 대한 연구: 지식공유 문화와 개인조직 적합성을 중심으로

  • Hwang, Inho (College of General Education, Kookmin University)
  • Received : 2021.07.22
  • Accepted : 2021.10.21
  • Published : 2021.12.31
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Abstract

As knowledge management is recognized as a core value of organizations, organizations are increasing their investment in policies and technologies for knowledge management. However, since SMEs have relatively few resources to support knowledge sharing, which is the core of knowledge management, there is a possibility that continuous knowledge management will be difficult. This study suggests the negative motivation(job burnout) on the knowledge hoarding of SME employees and the conditions to be improved at the organizational level (shared goal, knowledge sharing culture, and person-organization fit). In this study, a hypothesis was presented through a study related to transaction theory to explain the stress in the relationship between the organization and the individual. This study collected samples through a questionnaire targeting workers of SMEs with knowledge management policies. In addition, the hypothesis was verified by performing structural equation modeling. As a result of the study, shared goal and knowledge sharing culture reduced knowledge hoarding through mitigating job burnout. In particular, person-organization fit moderated the relationship between shared goal, knowledge sharing culture, and job burnout. The study presents academic and practical implications in terms of suggesting factors to mitigate the knowledge hoarding of employees for continuous knowledge management of SMEs.

지식관리가 조직의 핵심 가치로 인식되면서, 조직들은 지식관리를 위한 정책 및 기술에 대한 투자를 높이고 있다. 그러나, 중소기업은 지식관리의 핵심인 지식공유 지원을 위한 자원이 부족하여 지속적인 지식관리가 어려울 가능성이 존재한다. 본 연구는 중소기업 근로자들의 지식축적에 미치는 부정적 동기(직무소진)를 제시하고, 조직 차원에서 개선해야 할 조건(지식공유 문화, 개인조직 적합성)을 제시한다. 본 연구는 조직-개인 간 관계에서 스트레스를 설명하는 거래이론 관련 연구를 통해 연구가설을 제시하고, 지식관리 정책을 보유한 중소기업의 근로자들을 대상으로 설문을 통해 표본을 확보하였다. 더불어, 구조방정식모델링을 실시하여 가설검증을 하였다. 연구 결과, 목표공유와 지식공유 문화가 개인의 직무소진을 완화함으로써 지식축적을 감소시켰다. 특히, 개인조직 적합성은 목표공유, 지식공유 문화와 직무소진 간의 관계를 조절하였다. 연구는 중소기업의 지속적인 지식관리를 위한 전략 수립 관점에서 지식축적 완화 방안을 제시하였다는 측면에서 학술적, 실무적 시사점을 제시한다.

Keywords

Acknowledgement

이 논문은 2018년 대한민국 교육부와 한국연구재단의 지원을 받아 수행된 연구임(NRF-2018S1A5A8027420)

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