Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on Factors affecting OTT Users' Intention to continue using Curation Services

OTT 이용자의 큐레이션 서비스 지속이용의도에 영향을 미치는 요인 연구

  • Lee, Yong-Jun (Department of Media and Communication, Daejin University) ;
  • Kim, Won-Je (Graduate School of Culture Management, Sungkyunkwan University)
  • 이용준 (대진대학교 미디어커뮤니케이션학과) ;
  • 김원제 (성균관대 문화융합대학원)
  • Received : 2020.11.23
  • Accepted : 2021.04.20
  • Published : 2021.04.28
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Abstract

This study aimed to provide implications required to establish a content strategy by examining the influencing factors affecting the acceptance of curation services for 320 OTT users, and the main results are as follows. First, innovativeness was found to have a positive effect on performance expectations. Second, innovativeness was found to have a positive impact on the effort expectation. Third, performance expectation had a positive effect on the intention to use continuously. Fourth, it was shown that the effort expectation had a positive effect on the intention to use continuously. Fifth, social influence was found to have no significant effect on the intention to use continuously. Sixth, it was found that the facilitating conditions did not significantly affect the intention to use continuously. The above results can be assessed as the higher the OTT users perceive the performance and effort expectations of the curation service, the higher their intention to continue using them. This study is meaningful in that it verified the factors affecting the intention to use the OTT curation service and expanded the UTAUT model.

본 연구는 OTT 이용자 320명을 대상으로 큐레이션 서비스 수용에 영향을 미치는 영향 요인을 살펴봄으로써 콘텐츠 전략을 수립하는데 요구되는 시사점을 제공하고자 하였다. 연구결과를 살펴보면, 첫째, 혁신성이 성과기대에 미치는 영향을 살펴본 결과, 혁신성은 성과기대에 정적 영향을 미치는 것으로 나타났다. 둘째, 혁신성이 노력기대에 미치는 영향을 살펴본 결과, 혁신성은 노력기대에 정적 영향을 미치는 것으로 나타났다. 셋째, 성과기대가 지속이용의도에 미치는 영향을 살펴본 결과, 성과기대는 지속이용의도에 정적 영향을 미치는 것으로 나타났다. 넷째, 노력기대가 지속이용의도에 미치는 영향을 살펴본 결과, 노력기대는 지속이용의도에 정적 영향을 미치는 것으로 나타났다. 다섯째, 사회적 영향력이 지속이용의도에 미치는 영향을 살펴본 결과, 사회적 영향력은 지속이용의도에 유의한 영향을 미치지 못한 것으로 나타났다. 여섯째, 촉진조건이 지속이용의도에 미치는 영향을 살펴본 결과, 촉진조건은 지속이용의도에 유의한 영향을 미치지 못한 것으로 나타났다. 이상의 결과는 OTT 이용자들이 큐레이션 서비스에 대한 성과기대와 노력기대를 높게 인식할수록 지속이용의도도 높아지는 것으로 평가할 수 있다. 본 연구는 OTT 큐레이션 서비스의 지속이용의도에 영향을 미치는 요인들을 검증하고, UTAUT 모델의 확장 가능성을 확인하였다는 점에서 의의가 있다.

Keywords

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