Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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A Study on the Fraud Detection in an Online Second-hand Market by Using Topic Modeling and Machine Learning

토픽 모델링과 머신 러닝 방법을 이용한 온라인 C2C 중고거래 시장에서의 사기 탐지 연구

  • 이동우 (알티데이터랩 ) ;
  • 민진영 (조선대학교 경상대학 경영학부 )
  • Received : 2021.05.17
  • Accepted : 2021.08.06
  • Published : 2021.11.30
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Abstract

As the transaction volume of the C2C second-hand market is growing, the number of frauds, which intend to earn unfair gains by sending products different from specified ones or not sending them to buyers, is also increasing. This study explores the model that can identify frauds in the online C2C second-hand market by examining the postings for transactions. For this goal, this study collected 145,536 field data from actual C2C second-hand market. Then, the model is built with the characteristics from postings such as the topic and the linguistic characteristics of the product description, and the characteristics of products, postings, sellers, and transactions. The constructed model is then trained by the machine learning algorithm XGBoost. The final analysis results show that fraudulent postings have less information, which is also less specific, fewer nouns and images, a higher ratio of the number and white space, and a shorter length than genuine postings do. Also, while the genuine postings are focused on the product information for nouns, delivery information for verbs, and actions for adjectives, the fraudulent postings did not show those characteristics. This study shows that the various features can be extracted from postings written in C2C second-hand transactions and be used to construct an effective model for frauds. The proposed model can be also considered and applied for the other C2C platforms. Overall, the model proposed in this study can be expected to have positive effects on suppressing and preventing fraudulent behavior in online C2C markets.

온라인 C2C 중고거래에 대한 수요가 증가하고 있으나 물품을 보내지 않거나 명시한 것과 다른 물건을 보내는 방식으로 부당한 금전적 이득을 챙기려는 사기 행위자들의 수도 증가하고 있다. 본 연구는 이러한 사기를 미연에 방지하기 위한 머신 러닝 방법을 이용한 사기 탐지 모델을 구축하였다. 이를 위해 대표적 C2C 중고거래 플랫폼인 중고나라에서 145,536건의 거래 게시글을 수집하였다. 이후 이들 게시글에서 토픽 모델링 기법을 이용하여 상품 설명 내용의 주제를 추출하였으며, 상품 설명의 언어적 특성, 준언어적 특성, 상품의 특성, 게시글의 포스팅 특성, 구매자 특성, 거래 특성들을 추출하였다. 이를 XGBoost 방법에 기반한 머신 러닝 모델을 구축하여 사기 게시글을 탐지하였다. 분석 결과, 사기 게시글은 글 자체의 길이가 대체로 짧고, 제공하는 정보가 적고 상대적으로 구체적이지 않은 것으로 나타났으며 명사를 상대적으로 적게 쓰고 이미지도 사용하지 않거나 적게 사용하는 글이 대부분인 것으로 나타났다. 또한 상대적으로 숫자와 공백의 비율이 높게 나타났으며 정상 게시글의 경우 명사의 경우 상품의 정보, 동사의 경우 전달, 형용사의 경우는 행위와 관련된 단어들이 사용되었으나 사기 게시글은 뚜렷한 주제를 가지지 못하는 것으로 나타났다. 본 연구는 전화번호나 계좌번호를 사용한 기존의 방법과 달리 다양한 게시글의 특성으로 사기 여부를 탐지하는 모델을 구축했다는 점에서 학술적, 실무적 시사점을 가지고 있다.

Keywords

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