Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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The Mediating Effect of the Turnover Intention between Empowerment and Job Satisfaction of Professionals in Welfare Centers for the Handicapped

장애인복지관 전문인력의 임파워먼트와 직무만족의 관계에서 이직의도의 매개효과

  • 이병록 (건양대학교 사회복지학과)
  • Received : 2021.08.19
  • Accepted : 2021.11.20
  • Published : 2021.11.28
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Abstract

This study analyzed the mediating effect of turnover intention between the empowerment and the job satisfaction of professionals in the welfare centers for the handicapped. A survey of professionals working in Deajeon and Chungnam areas was conducted and the 352 data were analyzed. The analysis results are as follows : 1) professionals' empowerment had a positive effect on the job satisfaction. 2) the mediating effect of the turnover intention was proved between the both variables. Based on the research findings, it is necessary to provide proper authority for professionals and to raise the wage level for improving their empowerment quality. For reducing professionals' turnover intention, we need to ease the burden of work and to offer the mentor program, the club activities and the rest support service for the sake of managing emotional labor.

본 연구는 장애인복지관 전문인력을 대상으로 하여 임파워먼트와 직무만족의 관계, 그리고 이직의도의 매개효과를 분석하였다. 대전과 충남의 장애인복지관에서 종사하고 있는 전문인력 352명을 대상으로 설문조사를 실시하였고 SPSS와 AMOS 18.0 프로그램으로 빈도분석과 신뢰도분석, 상관관계분석, 그리고 확인적 요인분석과 부트스트랩 검정 등을 진행했다. 전문인력의 임파워먼트가 직무만족에 정적으로 유의한 영향을 미치며, 두 변수 간의 관계에서 이직의도의 매개효과가 검증되었다. 본 연구의 분석결과를 참조하여 장애인복지관 전문인력의 직무만족을 향상시킬 수 있는 방안을 제안하면 다음과 같다. 첫째, 전문인력의 임파워먼트를 향상시키기 위해 업무진행에 필요한 권한을 제공하고 이에 준하는 임금수준의 향상이 필요하다. 둘째, 전문인력의 이직의도를 감소시키기 위해 과도한 업무부담을 완화시킬 필요가 있으며, 장애인복지 분야에서 문제로 제시되고 있는 감정노동을 관리하기 위한 멘토링, 동아리활동, 휴식지원 등이 제공될 필요가 있다.

Keywords

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