Journal of Service Research and Studies (서비스연구)

The Society of service Science (서비스사이언스학회)
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A Study on CSFs in the 4th Industrial Revolution

제4차 산업혁명의 성공요인에 관한 연구

  • 성태경 (경기대학교 지식정보서비스대학 회계세무.경영정보학부)
  • Received : 2020.01.29
  • Accepted : 2020.03.10
  • Published : 2020.03.31
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Abstract

The purposes of this study is to identify the critical success factors for the 4th industrial revolution through literature review and to empirically evaluate the validity of these factors through questionnaires from executives engaging in the industries of the 4th industrial revolution. Literature review identifies leadership, change management, top management support, strategic fit, training, empowerment, teamwork, organizational culture, communication, and project management as ten critical success factors, Questionnaires were administered to CIOs and CEOs in the industries belong to the 4th industrial revolution. Response rate was 64.4% which shows quite high participation. Respondents rated strategic fit as the most important factor, followed by top management support, leadership, change management, project management, teamwork, communication, training, organizational culture, and empowerment. To successfully pursue the 4th industrial revolution, the followings are recommended. (1) detailed and refined execution strategy, (2) establishment of effective network among government, public companies, research institutes, universities, and industries, (3) strategic and long-term plan, (4) differentiated execution strategy from other countries and global cooperation system.

본 연구는 문헌 연구를 통하여 제4차 산업혁명의 성공요인을 도출하고, 제4차 산업혁명을 선도하는 산업계 경영진에게 설문을 통하여 이들 성공요인을 실증적으로 검증하는데 있다. 문헌 연구 결과, 리더쉽', '변화관리', '최고경영층 지원', '전략적 조화', '교육훈련', '의사결정 위양', '팀워크', '조직문화', '소통', '프로젝트 관리'의 10개의 성공요인이 도출되었다. 제4차 산업혁명에 관련된 산업계에 해당되는 기업의 CIO와 CEO를 대상으로 설문조사를 실시하였고, 설문 조사로서는 상당히 높은 64.4%의 응답률을 보였다. 설문 분석 결과 응답자는 '전략적 조화', 가장 중요한 성공요인으로 이어서 '최고경영층 지원', '리더쉽', '변화관리', '프로젝트 관리', '팀워크', 소통', '교육훈련', '조직 문화', 의사결정 위양' 순으로 평가하였었다. 제4차 산업혁명의 성공적인 추진을 위해서는 (1) 추진 전략의 구체화와 정교화, (2) 정부, 공공기관, 연구기관, 대학, 산업계의 효과적인 네트워크 구축, (3) 전략적이고 장기적인 계획, (4) 추진 전략의 차별화와 글로벌 협력체계 구축이 요청된다.

Keywords

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