참고문헌
- 통계청, 장래인구추계, 2019
- W. R. Doyle, "State accountability policies and Boyer's domains of scholarship: Conflict or collaboration?," New Directions for Institutional Research, pp.97-113, 2006.
- 권대봉, 오영재, 박행모, 손준종, 송선희, "대학생들의 교육만족도 결정요인에 관한 탐색적 논의," 교육학연구, 제40권, 제3호, pp.181-202, 2002.
- J. Hemsley‐Brown, A. Lowrie, T. Gruber, S. Fuss, R. Voss, and M. Glaser‐Zikuda, "Examining student satisfaction with higher education services," International Journal of Public Sector Management, Vol.23, No.3, 2010.
- P. Jarvis, "The changing university: Meeting a need and needing to change," Higher education quarterly, Vol.54, pp.43-67, 2000. https://doi.org/10.1111/1468-2273.00144
- R. L. Oliver, "Processing of the satisfaction response in consumption: a suggested framework and research proposition," Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol.2, No.1, pp.1-16, 1989.
- R. A. Servier, "Those important things: What every college president need to know about marketing and student recruiting," College & University, Vol.71, No.4, pp.9-16, 1996.
- A. Athiyaman, "A longitudinal analysis of the impact of student satisfaction on attitude toward the university," Proceedings of The Academy Marketing Studies, Vol.6, No.2, pp.38-45, 2001.
- R. M. Brown and T. W. Mazzarol, "The importance of institutional image to student satisfaction and loyalty within higher education," Higher Education, Vol.58, No.1, pp.81-95, 2009. https://doi.org/10.1007/s10734-008-9183-8
- 한동욱, 강민채, "교육만족도 관점에서 학생의 학업중단 의도에 대한 연구," 한국콘텐츠학회논문지, 제16권, 제11호, pp.63-71, 2016. https://doi.org/10.5392/JKCA.2016.16.11.063
- 강민채, "교육만족도를 통한 대학생들의 대학 충성도에 영향을 미치는 요인에 대한 연구," 한국콘텐츠학회논문지, 제17권, 제4호, pp. 365-374, 2017. https://doi.org/10.5392/JKCA.2017.17.04.365
- L. R. Fabrigar, and D. T. Wegener, Exploratory factor analysis, Oxford University Press, 2011.
- O. W. DeShields, A. Kara, and E. Kaynak, "Determinants of business student satisfaction and retention in higher education: applying Herzberg's two-factor theory," International Journal of Educational Management, Vol.19, No.2, pp.128-139, 2005. https://doi.org/10.1108/09513540510582426
- J. Douglas and A. Douglas, "Evaluating teaching quality," Quality in Higher Education, Vol.12, No.1, pp.3-12, 2006. https://doi.org/10.1080/13538320600685024
- M. Sigala, E. Christou, L. Petruzzellis, A. M. D'Uggento, and S. Romanazzi, "Student satisfaction and quality of service in Italian universities," Measuring Service Quality, Vol.16, No.4, pp.349-364, 2006. https://doi.org/10.1108/09604520610675694
- L. M. Arpan, A. A. Raney, and S. Zivnuska, "A cognitive approach to understanding university image, Corporate Communications," An International Journal, Vol.8, No.2, pp.97-113, 2003.
- D. W. Letcher, J. S. Neves, J. S, "Determinants of undergraduate business student satisfaction," Research in Higher Education Journal, Vol.6, No.1, pp.1-26, 2010
- A. I. Moro-Edgioa and J. Panades, "An analysis of student satisfaction: Full-time vs. part-time students," Social Indicators Research, Vol.96, pp.363-378, 2010. https://doi.org/10.1007/s11205-009-9482-1
- Institutional Research and Assessment, Noel-Levitz student satisfaction inventory and berea-specific student satisfaction survey structured items report, Institutional Research and Assessment, 2013.
- National Satisfaction Survey, 2019, https://www.officeforstudents.org.uk/advice-a nd-guidance/student-information-and-data/n ational-student-survey-nss/
- 한은숙, "지방대학교육의 교육만족도 분석," 교육행정학연구, 제21권, pp.379-399, 2013.
- B. Y. Grace and J. H. Kim, "Testing the mediating effect of the quality of college life in the student satisfaction and student loyalty relationship," Applied Research in Quality of life, Vol.3, No.1, pp.1-21, 2008. https://doi.org/10.1007/s11482-008-9044-8
- 신소영, 권성연, "대학 교육만족도 측정도구 개발 및 타당화 연구," 교육과학연구, 제44권, 제3호, pp.107-132, 2013.
-
JoongAng Daily, "University Customer Satisfaction Index, UCSI," http:/article.joins.com/news/article/article.asp?total_id=137385&cloc=olink
$|$ article$|$ default. - 송홍준, "대학교육 만족도 측정도구 개발에 관한 연구," 한국콘텐츠학회논문지, 제16권, 제8호, pp.556-567, 2016. https://doi.org/10.5392/JKCA.2016.16.08.556
- 삼육대학교, 삼육대학교 학생만족도 조사 결과 보고서, 2018.
- 숙명여자대학교, 숙명여자대학교 대학생만족도 조사 결과 보고서, 2018. http://www.sookmyung.ac.kr/sookmyungkr/2799/subview.do
- 숭실대학교, 숭실대학교 학생만족도 조사 결과 보고서, 2017. http://pre.ssu.ac.kr/web/kor/intro_b_08
- 조소영, 조규락, "신입생의 대학교육서비스 요구도와 대학생활적응 연구," 학습자중심교과교육연구, 제19권, 제18호, pp.1073-1097, 2019.
- L. Masserini, M. Bini, and M. Pratesi, "Do quality of services and institutional image impact students' satisfaction and loyalty in higher education?," Social Indicators Research, Vol.146, pp. 91-115, 2019. https://doi.org/10.1007/s11205-018-1927-y
- A. Aghaz, A. Hashemi, and M. S. Sharifi Atashgah, "Factors contributing to university image: the postgraduate students' points of view," Journal of marketing for higher education, Vol.25, No.1, pp.104-126, 2003. https://doi.org/10.1080/08841241.2015.1031314
- P. F. Merenda, "A guide to the proper use of factor analysis in the conduct and reporting of research: Pitfalls to avoid," Measurement and Evaluation in counseling and Development, Vol.30, No.3, pp.156-164, 1997. https://doi.org/10.1080/07481756.1997.12068936