Journal of Korea Entertainment Industry Association (한국엔터테인먼트산업학회논문지)

The Korea Entertainment Industry Association (한국엔터테인먼트산업학회)
권호 표지
DOI QR코드

DOI QR Code

Factors Affecting the Satisfaction of Elderly Care Service in the Elderly Living Alone

독거노인의 노인돌봄서비스 만족도에 영향을 미치는 요인

  • Received : 2019.11.22
  • Accepted : 2019.12.27
  • Published : 2020.01.31
⟨ Previous Next ⟩

Abstract

The purpose of this study is to examine the factors affecting the satisfaction of elderly care service in the elderly living alone and to provide basic data for the improvement of the satisfaction of elderly care service. The subjects of this study were 301 elderly people aged 65 or older who were receiving care services for the elderly in J city, Chungbuk province. Multiple regression analysis was conducted to examine the influencing factors. The results of this study showed that the factors affecting the satisfaction of elderly care service of the elderly living alone were the manager factor, service factor, institutional factor, and income level. This shows that the higher the life manager, service factor, and institution factor, and the elderly living alone with low income level, the higher the satisfaction of the elderly care service. Especially, the factors of life manager had the greatest effect on the satisfaction of elderly care service, followed by institutional factors and service factors. Based on these results, policy proposals are as follows: First, improvement of professionalism and treatment of life managers, second, professional and systematic service support and strengthening of social safety net, and third, improvement of appropriateness, accessibility and persistence for quality improvement of elderly care service.

본 연구의 목적은 독거노인의 노인돌봄서비스 만족도에 영향을 미치는 요인을 살펴보고, 노인돌봄서비스의 만족도 증진을 위한 기초 자료를 제공하고자 한다. 연구대상은 충북 J시의 노인돌봄기본서비스를 받고 있는 65세 이상 독거노인 301명을 대상으로 하였으며 영향요인을 살펴보기 위해 다중회귀분석을 실시하였다. 본 연구결과 독거노인의 노인돌봄서비스 만족도에 영향을 미치는 요인은 관리사 요인, 서비스 요인, 기관 요인, 소득수준이 유의미한 것으로 나타났다. 이는 생활관리사, 서비스 요인, 기관 요인이 높을수록, 소득수준이 낮은 독거노인 일수록 노인돌봄서비스 만족도가 높은 것으로 나타났다. 특히 생활관리사 요인이 노인돌봄서비스 만족도에 가장 큰 영향을 미치는 것으로 나타났으며, 다음은 기관요인, 서비스요인, 소득수준 순으로 나타났다. 이러한 연구결과를 근거로 정책제언을 하면 첫째, 생활관리사들의 전문성 증진과 처우개선, 둘째, 기관의 전문적이고 체계적인 서비스 지원과 사회안전망 강화, 셋째, 노인돌봄서비스의 품질향상을 위한 적절성·접근성·지속성 강화가 필요하다.

Keywords

Acknowledgement

이 논문은 2019학년도 세명대학교 교내학술연구비 지원에 의해 수행된 연구임.

References

  1. J-W. Bae, A Study on Factors Affecting User's Satisfaction of Elderly Care Service, Kyeongnam National Univ., Graduate School of a master degree, 2012.
  2. S-Y. Kim, and K-C. Yoon, Comparative and Analysis of Beneficiary Satisfaction for Women's Welfare Services -Applied Subqual Technique-, Korea Policy Society, Vol. 13, No. 4, pp. 213-245, 2004.
  3. M-H. Ryu, A Study on the Measuring of the Satisfaction in Self-sufficient Program, Journal of community welfare, Vol. 22, pp. 51-72, 2007.
  4. 통계청, 2018년 고령자 통계, 2018.
  5. C-S. Rim, G-S. Jang, and M-S. Jeong, A Study on Influential Factors for the Suicide Ideation of the Elderly Living Alone, Journal of Social Science, Vol. 22, pp. 192-223, 2013.
  6. 네이버, 어학사전.
  7. K-H. Ju, and S-Y. Min, A Study on establishing Experience care support network of the socially withdrawn elderly person who are living alone using a Fucus Group Interview, Journal of community welfare, Vol. 62, pp. 121-160, 2017. https://doi.org/10.15300/jcw.2017.62.3.121
  8. 보건복지부, 한국보건사회연구원, 2011년도 노인 실태조사, 2012.
  9. S-H. Cho, and Y-S. Yoo, The Effects of Participation in Social Activity on Life Satisfaction in Low-income Aged People Living Alone: Focusing on the mediating effects of loneliness, Korea Journal of Gerontological Social Welfare, Vol. 71, No. 4, pp. 35-59, 2016. https://doi.org/10.21194/kjgsw.71.4.201612.35
  10. 보건복지부, 2019년 노인돌봄서비스 사업안내, 2019.
  11. D-I. Park, Influence of elderly visiting care service quality satisfaction as mediation effect that influences re-use, Kyonggi Univ., Graduate School of a master degree, 2010.
  12. Y-H. Kim, and J-S. An, Stress, Life satisfaction and service satisfaction of elderly and elderly family using Long-term care service, Korean Journal of Gerontological Social Welfare, Vol. 57, pp. 161-189, 2012.
  13. N-J. Yang, S-H. Lim, and S-Y. Han, An empirical study on ownership of social service agencies and the quality of services, Academy of Korean Social Welfare Administration, Vol. 14, No. 4, pp. 27-52, 2012.
  14. J-Y. Lee, The Effects of the Perceived Quality of Day Care Services on Customary Satisfaction and Post Behavior, Korean Journal of Gerontological Social Welfare, Vol. 59, pp. 139-158, 2013.
  15. Y-Y. Jung, and K-S. Song, A Influence of Service Quality on Service Satisfaction and Repurchase Intention: Focusing on the Elderly Long-term Care Services, Korean Public Administration Quarterly, Vol. 26, No. 4, pp. 1011-1035, 2014.
  16. I-J. Joo, Effects of Integrated Elderly Care Service Quality on Intention to Reuse, Seonam Univ., Graduate School of a doctor degree, 2014.
  17. J-K. Jung, and S-H. Jung, Users' right to choose, relational quality, and service satisfaction in Comprehensive elderly care service, Korean Journal of Gerontological Social Welfare, Vol. 67, pp. 7-31, 2015.
  18. H-J. Kang, A Study on Factors That Influence User Satisfaction of Social Services, Journal of Social Science, Vol. 27, No. 1, pp. 67-90, 2016. https://doi.org/10.1080/09718923.2011.11892907
  19. R. L. Oliver, Satisfaction: A Behavioral Perspective on the Consumer, Irwin: McGraw-HILL, NY, 1997.
  20. R. M. Morgan, and S. D. Hunt, The Commitment Trust Theory of Relationship Marketing, Journal of Marketing, Vol. 58, No. 3, pp. 20-38, 1994. https://doi.org/10.2307/1252308