한국문헌정보학회지 (Journal of the Korean Society for Library and Information Science)

한국문헌정보학회 (Korean Society For Library And Information Science)
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지식정보자원시스템 이용자 경험 지표개발에 관한 연구

A Study on the Development of User Experience Indicators for The Knowledge and Information Resource System

  • 전정현 (연세대학교 문헌정보학과) ;
  • 이지연 (연세대학교 문헌정보학과)
  • 투고 : 2020.08.11
  • 심사 : 2020.08.22
  • 발행 : 2020.08.31
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초록

본 연구에서는 이용자 경험의 관점에서 지식정보자원시스템을 평가하기 위한 이용자 경험 지표를 개발하였다. 선행연구에서 도출된 이용자 경험요인을 검증하고 지표로 개발하기 위해 설문조사를 수행하였으며, 사전조사 158명, 본 조사 480명을 대상으로 데이터를 수집하였다. 수집된 데이터는 기술통계, 탐색적 요인분석, 상관관계분석, 확인적 요인분석, 경로분석을 통해 분석을 수행하였다. 수행결과 총 7개 경험요인, 37개 세부 경험요인, 105개 시스템 지각요인이 최종 지식정보자원시스템 이용자 경험 지표로 도출되었다. 도출된 이용자 경험 지표는 지식정보자원시스템 이용자들이 지각하는 이용자 경험 정도를 측정할 수 있으며, 검증된 평가지표로서 활용하여 각 경험요인에 대한 단순 비교가 아닌 상관관계가 반영된 실효성 있는 평가를 진행해 볼 수 있다는데 의의가 있다.

This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.

키워드

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