Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

Analysis of the Relationship between the Convergence Factors Related to Organizational Citizenship Behavior of Some Hospital Administrative Staffs

일부 병원행정직의 조직시민행동과 관련된 융복합 요인의 관련성 분석

  • Kim, Seung-Hee (Dept. of Health Administration, Vision University of Jeonju) ;
  • Bae, Sang-Yun (Dept. of Health Administration, Vision University of Jeonju)
  • 김승희 (전주비전대학교 보건행정학과) ;
  • 배상윤 (전주비전대학교 보건행정학과)
  • Received : 2020.01.15
  • Accepted : 2020.03.20
  • Published : 2020.03.28
Download PDF
⟨ Previous Next ⟩

Abstract

This paper attempted to find the convergence factors related to the organizational citizenship behavior of hospital administration staff(HAS). The survey was conducted on 274 administrative staff at 22 hospitals in J regions randomly selected using self-administered questionnaires. The survey period took about a month from July 1 to July 31, 2019. The hierarchical multiple regression analysis shows the following results. The organizational citizenship behavior of respondents turned out to be significantly higher in following groups: The higher the procedure justice, sub-areas of organization justice, the higher the intragroup trust, and the higher the organizational commitment. Their explanatory power was 41.9%. The results of the study indicate that the efforts, to increase organization justice, intragroup trust and organizational commitment, are required to improve organizational citizenship behavior among HAS. The above results are expected to be utilized in human resource management and industrial health education of medical institutions that enhance organizational citizenship behavior of HAS. Later research requires the establishment of a structural equation model that affects organizational citizenship behavior of HAS.

본 논문은 병원행정직원의 조직시민행동과 관련된 융복합적인 요인을 찾아보고자 시도되었다. 설문조사는 무기명 자기기입식 설문지를 사용하여 임의로 선정된 J지역 22개 병원의 행정직원 274명에 대하여 시행되었다. 설문조사 기간은 2019년 7월 1일부터 7월 31일까지 약 한 달간 소요되었다. 위계적 다중회귀분석 결과, 조직공정성의 하위영역인 절차공정성이 높을수록, 집단내신뢰가 높을수록, 조직헌신도가 높을수록 조직시민행동이 높았으며, 이들의 설명력은 41.9%이었다. 이러한 분석결과를 볼 때, 병원행정직원의 조직시민행동을 높이기 위해서는 조직공정성의 하위영역인 절차공정성 및 분배공정성을 높이고, 집단내신뢰를 높이고, 조직헌신도를 높이는 노력이 필요하다. 이상의 결과는 병원행정직원의 조직시민행동을 높이는 의료기관의 인적자원관리 및 산업보건교육에 활용이 기대된다. 추후연구에서는 병원행정직원의 조직시민행동에 영향을 미치는 구조방정식 모형의 수립이 필요하다.

Keywords

References

  1. B. Y. Jang. (2017). Infection prevention management organization convergence research on citizenship behavior : Focusing on the moderating effect of organizational trust. Journal of the Korea Convergence Society, 8(10), 147-153. DOI : 10.15207/JKCS.2017.8.10.147
  2. S. H. Kim, J. M. Kim & Y. J. Seo. (2014). The organizational citizenship behavior and organizational effectiveness of hospital employees, Health Policy and Management, 24(2), 191-202. DOI : 10.4332/KJHPA.2014.24.2.191
  3. J. H. Park. (2017). Factors affecting the organizational citizenship behaviors of administrative hospital staff members, Journal of the Korea Academia-Industrial Cooperation Society, 18(12), 539-547. DOI : 10.5762/KAIS.2017.18.12.539
  4. Y. J. Lee, J. S. Ahn & M. J. Kim. (2018). The relationship between organizational justice, organizational trust, and organizational citizenship behavior of hospital office workers, focusing on the moderating effect of hospital scales, The Korean Journal of Health Service Management, 12(1), 13-22. DOI : 10.12811/kshsm.2018.12.1.013
  5. S. Y. Bae & S. H. Kim.(2019). Convergent influence of subjective happiness, job burnout and psychosocial stress on state anxiety among hospital women administrative Staff, Journal of Digital Convergence, 17(10), 313 - 320. DOI : 10.14400/JDC.2019.17.10.313
  6. S. H. Kim & S. Y. Bae. (2019). A Study on the convergent factors related to the state anxiety of female administrative staff in medical institution, Journal of Digital Convergence, 17(8), 313-320. DOI : 10.14400/JDC.2019.17.8.313
  7. S. Y. Bae & S. H. Kim.(2019). Convergent influence of organizational commitment, organizational loyalty and job burnout on turnover intention among some administrative staff in medical institution, Journal of Digital Convergence, 17(5), 303-309. DOI : 10.14400/JDC.2019.17.5.303
  8. S. H. Kim & S. Y. Bae. (2019). A study on the convergent factors related to turnover intention among some administrative staff in medical institution, Journal of Digital Convergence, 17(4), 159-166. DOI : 10.14400/JDC.2019.17.4.159
  9. S. Y. Bae & S. H. Kim. (2018). Analysis of convergent influence of self-esteem, fatigue and psychosocial stress on depression among general hospital administrative staff, Journal of Digital Convergence, 16(9), 301-307. DOI : 10.14400/JDC.2018.16.9.301
  10. S. H. Kim & S. Y. Bae. (2018). A study on the convergent factors related to depression among some administrative staff in general hospital, Journal of Digital Convergence, 16(6), 251-258. DOI : 10.14400/JDC.2018.16.6.251
  11. S. Y. Bae & S. H. Kim. (2018). Analysis of convergent influence of organizational commitment questionnaire, type A behavior pattern and depression on job burnout among hospital administrative staff, Journal of Digital Convergence, 16(3), 345-351. DOI : 10.14400/JDC.2018.16.3.345
  12. S. H. Kim & S. Y. Bae. (2018). Analysis of convergent factors related to occupational stress among general hospital administrative staff, Journal of Digital Convergence, 16(4), 259-265. DOI : 10.14400/JDC.2018.16.4.259
  13. S. Y. Bae & S. H. Kim. (2018). Analysis of convergent influence of organizational justice, self esteem and self efficacy on occupational stress among some regional general hospital administrative staff, Journal of Digital Convergence, 16(5), 309-315. DOI : 10.14400/JDC.2018.16.5.309
  14. H. R. Song & W. Y. Ryu. (2017). The Relationship between ethics management and organizational trust, organizational identification and OCB of public sports organizations. Journal of the Korea Convergence Society, 8(12), 397-405. DOI : 10.15207/JKCS.2017.8.12.397
  15. P. S. Yu & H. S. Choi. (2016). The effect of a librarian's organizational commitment and organization citizenship behavior on organizational effectiveness, Journal of the Korean Society for Information Management, 33(2), 7-32. DOI : 10.3743/KOSIM.2016.33.2.007
  16. F. Faul, E. Erdfelder, A. Lang & A. Buchner. (2007). G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences, Behavior Research Methods, 39(2), 175-191. DOI : 10.3758/BF03193146
  17. S. Y. Choi. (2005). A Study on the organizational citizenship behavior of social workers: focusing on the relationships among the organizational justice, trust in supervisor, organizational cynicism, and affective commit. Doctoral Dissertation, Ewha Womans University, Seoul. UCI : G901:A-0005204595
  18. S. H. Han. (2008). Expect of moderating variable on the transference of task conflict and relationship conflict. Master Thesis, Sungkyunkwan University, Seoul. UCI : G901:A-0005435150
  19. S. H. Kim. (1997). A study on the determinants of intent to leave among social workers. Doctoral Dissertation, Seoul National University, Seoul.
  20. W. K. Kim & D. J. Kim. (2012). The effects of organizational citizenship behavior on burnout and organizational commitment, Korean Management Review, 41(4), 693-722. UCI : G901:A-0003094241
  21. J. D. Lim. (2019). Effect of individuality inclination on the organizational attitude of hospital employees, Journal of Convergence for Information Technology, 9(11), 234-240. DOI : 10.22156/CS4SMB.2019.9.11.234
  22. Y. J. Doe, M. G. Ji & H. J. Lee. (2019). A Study on the convergence relationship between motivation and organizational fairness and retention intention of clinical dental hygienist's, Journal of Convergence for Information Technology, 9(9), 210-218. DOI : 10.22156/CS4SMB.2019.9.9.210