한국정보통신학회논문지 (Journal of the Korea Institute of Information and Communication Engineering)

  • 제24권1호
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  • Pages.77-82
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  • 2020
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  • 2234-4772(pISSN)
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  • 2288-4165(eISSN)
한국정보통신학회 (The Korea Institute of Information and Commucation Engineering)
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인지저하 노인들의 금융생활 라이프 향상을 위한 ATM 사용성 평가

Evaluation of ATM usability test for improving financial life of Impaired elderly

  • Choi, Yoo-jung (School of Business Administration, Pusan National University) ;
  • Choi, Hun (Department of Management Information Systems, Catholic University of Pusan)
  • 투고 : 2019.09.19
  • 심사 : 2019.09.30
  • 발행 : 2020.01.31
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초록

우리나라는 고령화시대로 접어들면서 노인들의 수단적 일상생활활동(IADL)을 향상시키고자 하는 사회적 노력이 더욱 증가하고 있다. 본 연구에서는 노인들이 특히 부담감을 느끼는 금융관리활동의 수행능력을 향상시키기 위해, 노인들이 ATM을 원활하게 사용할 수 있도록 ATM 시뮬레이션 교육 콘텐츠를 통해 노인들을 학습시키고자 한다. 이를 위해 노인들을 대상으로 인터뷰를 진행하여 주요 금융활동 4가지(입금, 출금, 예금조회, 통장정리)를 도출하고, 기존의 은행 ATM 인터페이스와 동일한 태블릿 PC 기반 ATM 교육용 콘텐츠를 개발하였다. 노인데이케어센터 소속의 노인 20명을 대상으로 실험을 진행하였으며, 교육 전후의 만족도, 피로도 및 성과를 측정하였다. 본 연구 결과는 ATM기기 사용에 어려움을 느끼는 노인들을 위한 ATM 디자인 설계 가이드라인을 제공할 수 있을 것이다.

As Korea enters an aging age, social efforts to improve the IADL of the elderly are increasing. In this study, to improve the performance of financial management activities that the elderly is particularly burdened, we aim to learn the elderly through ATM simulation education contents so that they can use ATM smoothly. To this end, interviews were conducted with seniors to derive four major financial activities (deposits, withdrawals, deposit inquiries and bank account arrangements), and developed tablet PC-based ATM education contents identical to the existing bank ATM interfaces. The experiment was conducted on 20 elderly people in the Elderly Day Care Center, and their satisfaction, fatigue and performance were measured before and after education. The results of this study can provide ATM design guidelines for the elderly who have difficulty using ATM.

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참고문헌

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