Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the Effect of Customer Orientation and Technology Orientation on Innovation Capacity

고객지향성과 기술지향성이 혁신역량에 미치는 영향에 관한 연구

  • Park, Tae-Young (Department of Business Administration, Kumoh National Institute of Technology) ;
  • Song, Chan-Sub (Department of Business Administration, Kumoh National Institute of Technology) ;
  • Shin, Ho-Kyun (Department of Business Administration, Kumoh National Institute of Technology)
  • 박태영 (금오공과대학교 경영학과) ;
  • 송찬섭 (금오공과대학교 경영학과) ;
  • 신호균 (금오공과대학교 경영학과)
  • Received : 2019.10.01
  • Accepted : 2019.11.20
  • Published : 2019.11.28
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Abstract

In order to confirm whether innovation can be realized through the direction that companies pursue, this study empirically analyzed the relationship between strategic directionality and innovation capacity. Specifically, strategic directionality is divided into customer orientation and technology orientation, and innovation capacity is classified into strategic planning capacity, R&D capacity, and technology commercialization capacity based on previous studies. And the effect of customer and technology orientation on each innovation capacity was analyzed. Data collection was carried out by 368 questionnaires from the workers of manufacturing industry in Gyeongbuk area and the proposed hypotheses were tested by using structural equation. As a result, it was confirmed that technology orientation had significant effects on all three innovation capacities. However, the effect of customer orientation on strategic planning capacity and technical commercialization capacity was accepted, but the relationship with R&D capacity was rejected. These results can provide implications for how to draw innovation from the organizational strategic direction and culture perspectives by explaining the impact of organizational orientation on innovation capacity.

본 연구는 기업이 추구하는 방향성을 통해 혁신을 실현할 수 있는지 확인하기 위하여 전략적 지향성과 혁신역량의 관계를 실증적으로 분석하였다. 구체적으로 선행연구를 기초로 전략적 지향성을 고객지향성과 기술지향성으로 구분하고 혁신역량을 전략기획역량, 연구개발역량, 기술사업화역량으로 구분하였다. 그리고 고객지향성과 기술지향성이 각각의 혁신역량에 미치는 영향을 분석하였다. 데이터 수집은 경북지역 제조업 종업원을 대상으로 368부의 설문지를 배포, 회수하였으며, 가설은 구조방정식을 사용하여 검증하였다. 연구결과, 기술지향성은 세 혁신역량에 모두 유의한 영향을 미치는 것을 확인하고, 고객지향성은 전략기획역량과 기술사업화역량에 유의한 영향을 미치는 것으로 나타났다. 하지만 고객지향성이 연구개발역량에 유의한 영향을 미치지 않는 것으로 확인되었다. 이러한 결과는 조직의 전략적 지향성과 혁신역량과의 인과관계를 설명함으로써 조직이 추구하는 전략 방향과 조직문화 측면에서 혁신을 끌어내는 방법에 대해 시사점을 제공할 수 있을 것이다.

Keywords

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