Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Communication with a Physician Experienced by a Nurse in a Clinical setting : Using Focus Group Interview

임상현장에서 간호사가 경험하는 의사와의 의사소통 : 포커스그룹 면담을 이용하여

  • Received : 2019.07.04
  • Accepted : 2019.09.20
  • Published : 2019.09.28
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Abstract

The purpose of this study was to explore communication experiences with doctors experienced by nurses in clinical settings, to resolve communication difficulties, and to identify ways to communicate effectively. "What is communication with a physician experienced by a nurse? The focus of the discussion was performed with questions. The study was a qualitative study of 21 nurses with different clinical experiences using interview methods and analyzed data using the criteria of Downe-Wam bol dt. 12 Themes were reclassified to derive 4 Themes clusters. In conclusion, it is necessary to create an atmosphere of respect for doctors and nurses, and each department should be able to quickly identify and deal with communication problems. Based on the research, It is suggested that the training of communication skills be strengthened to be possible.

본 연구의 목적은 임상현장에서 간호사가 경험하는 의사와의 의사소통을 탐색하고 소통장애 해결 및 효과적인 소통을 위한 방안을 확인하기 위해 "간호사가 경험한 의사와의 의사소통은 어떠한가?라는 질문으로 포커스 면담을 시행하였다. 연구는 각기 다른 임상경험을 가진 간호사 21명을 대상으로 면담 방법을 사용한 질적 연구이며, Downe-Wamboldt의 기준을 사용하여 자료를 분석하였다. 원 자료로부터 의미 있는 구나 문장을 추출하여 4개의 주제모음과 12개의 주제를 도출하였다. 부정적인 의사소통 결과 환자의 치료지연, 사직과 부서이동으로 이어졌으며, 갈등상황을 해결하기 위해서 당사자 간 갈등 해소, 조직적으로 대응, 형식화된 의사소통 방법으로는 인트라넷을 사용했다. 이에 의사와 간호사가 존중하는 분위기를 조성하고, 각 부서에선 소통 문제를 신속하게 파악하여 대처할 수 있어야 한다. 또한, 이를 토대로 간호대학 교육과정에서도 실제적이고 구체화된 의사소통 훈련을 통해 임상현장에서 적용이 가능하도록 의사소통 기술의 훈련을 강화할 것을 제언한다.

Keywords

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