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비즈니스 문서의 생산성 향상을 위한 RPA(Robotics Process Automation)적용방안에 대한 연구

A Study On The Application of RPA(Robotics Process Automation) For Productivity Of Business Documents

  • 투고 : 2019.06.17
  • 심사 : 2019.09.20
  • 발행 : 2019.09.28

초록

디지털화(Digitalization)가 우리의 비즈니스 환경에 다양한 변화와 혁신을 일으키고 있다. 제조업에서는 오래전부터 자동화를 위해 로봇을 활용하여 처리속도 및 품질에 혁신을 이루었다. RPA는 이러한 제조현장의 혁신을 사무공간으로 가져온 것이라고 할 수 있다. 본 연구의 목적은 사무공간에서 단순 반복적으로 이루어지는 업무에 대해 생산성을 향상시키는 것을 그 목적으로 한다. 이러한 생산성 향상과 관련하여, 비즈니스 자동화(Business Automation)에 대한 개념을 살펴본 후, 비즈니스 문서 작업과 관련하여 자동화의 가능성을 확인하기 위해 5가지 업무영역을 대상으로 애자일 방법론을 활용하여 시뮬레이션을 수행하였다. 결론적으로, 품질점검 관련 97.3%, 편집 디자인 관련 31.7%의 생산성 향상이 가능함을 확인하였으며, 실제 업무에 적용하기 위한 방향성에 대해서도 살펴보았다. 향후 연구에서는 이러한 결과를 바탕으로 IPA(Intelligent Process Automation)의 적용방안에 대해 진행하고자 한다.

Digitalization is creating a variety of changes and innovations in our business environment. In manufacturing, robots have long been used for automation to innovate processing speed and quality. The RPA brings these innovations in manufacturing sites to the office space. The purpose of this study is to improve productivity for simple, repetitive tasks in these office space. For identify the potential of automation related to productivity improvement, I looked at the concept of business automation, and then simulated the five areas of business documentation works with agile methodology. In conclusion, I confirmed that productivity improvement of 97.3% in quality inspection and 31.7% in editorial design is possible, and examined the direction to apply to actual work. Based on these results, future study will explore the application of Intelligent Process Automation (IPA).

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