Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Effects of the Organizational Culture Types of Airline Members on the Effectiveness of Organizational Work: Focusing on the Mediating Effect of Knowledge Sharing

항공사 구성원의 조직문화 유형이 조직업무 효과성에 미치는 영향: 지식공유의 매개효과를 중심으로

  • Received : 2019.06.13
  • Accepted : 2019.08.02
  • Published : 2019.08.31
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Abstract

This purpose of this study is for an Airline company to discover and utilize new knowledge because knowledge and information are considered core tools for achieving high performance and competitive advantage, and achieving high performance and competitive advantage will surely determine the long-term survival of airline companies. Therefore, this study aims to reveal the causal relationships among different types of organizational culture, the knowledge sharing activities and the effectiveness of organizational work by airline members from a holistic viewpoint. The results of analysis are as follows. First, when examining the effects of the organizational culture types of airline members on knowledge sharing, a creative innovation culture, a relational group culture and a hierarchical orientation culture all showed positive effects on knowledge sharing. Second, the knowledge sharing by airline members showed a significant positive effect on the effectiveness of organizational work. Third, the creative innovation culture, the relational group culture and the hierarchical orientation culture all showed positive effects on the effectiveness of organizational work. Fourth, knowledge sharing did not have a mediating effect on the relationship between organizational culture and the effectiveness of organizational work.

대형항공사(Network Carrier)와 저원가항공사(Low Cost Carrier)의 양분화된 영업환경에서 승객의 서비스에 대한 다양한 요구와 항공사의 수입보존을 위해 대 내외적으로 무한 경쟁에 직면하고 있다. 이러한 환경 속에서 기업의 성과를 위해 21세기 지식정보화 사회를 맞이하여 기업들의 새로운 지식을 창출하고 활용하기 위한 노력은 기업의 장기적 생존을 결정하는 핵심적인 경쟁우위 도구로 간주되어 왔다. 따라서 본 연구에서는 항공사 구성원의 조직문화유형, 지식공유 활동, 조직업무 효과성 사이의 총체적인 관점에서 어떠한 인과관계를 밝히고자 한다. 본 연구의 대상은 K와 A항공사에 사전협조를 구하여 종사자를 대상으로 자료 수집을 실시하였다. 연구 대상자는 K와 A항공사에 재직 중인 종사자를 대상으로 2019년 5월 1일부터 2019년 5월 17일까지 실시한 설문조사 450명의 자료를 분석에 사용하였다. 자료 분석을 위해 SPSS Statistics 22.0과 AMOS 22.0 통계프로그램을 사용하였으며, 분석결과는 다음과 같다. 첫째, 항공사 구성원의 조직문화 유형이 지식공유에 미치는 영향을 살펴보면, 창의혁신문화, 관계집단문화, 위계지향문화 모두 지식공유에 유의한 정의 영향을 미치는 것으로 나타났다. 둘째, 항공사 구성원의 지식공유는 조직업무 효과성에 유의한 정의 영향을 미치는 것으로 나타났다. 셋째, 조직문화 중, 창의혁신문화, 관계집단문화, 위계지향문화 모두 조직업무 효과성에 유의한 정의 영향을 미치는 것으로 나타났다. 넷째, 조직문화와 조직업무 효과성의 관계에서 지식공유는 매개효과가 있는 것으로 나타났다. 본 연구의 결과를 통해 향후 항공업계의 조직업무효과성 향상을 위해서는 지식공유의 역할을 제시하고, 지식공유를 위한 조직문화 형성의 틀 마련의 중요성을 제공해 주었다.

Keywords

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