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SNS 쇼핑 서비스의 사용자 경험 연구 -인스타그램을 중심으로-

A study on the User Experience in SNS shopping service -Focused on Instagram-

  • 김고은 (홍익대학교 대학원 디자인학부 시각디자인 전공) ;
  • 김승인 (홍익대학교 국제디자인전문대학원 디지털미디어디자인 전공)
  • Kim, Go-Eun (Department of Visual Communication Design, HongIk University, Graduate School) ;
  • Kim, Seung-In (Digital Media Design, HongIk University, International Design School for Advanced Studies)
  • 투고 : 2019.05.31
  • 심사 : 2019.08.20
  • 발행 : 2019.08.28

초록

본 연구에서는 밀레니얼 세대의 인스타그램을 통한 쇼핑으로 한정하여 더 구체화한 SNS 쇼핑 서비스에의 쇼핑경험을 측정하는 데에 목적이 있다. AISAS 구매 단계를 바탕으로 설문조사와 심층 인터뷰를 병행하여 SNS 쇼핑 서비스의 사용자 경험에 관한 정성적인 연구를 진행하였다. 연구 결과, 심미적 경험은 Attention(주의) 단계와 Interest(흥미) 단계에서, 감성적 경험은 Action(구매) 단계와 Share(공유) 단계에서, 인지적 경험은 Search(검색) 단계에서 주로 나타났다. 현재까지 SNS가 소비자 행동에 미치는 영향에 관한 실증적인 연구는 많지만, 본 연구에서 SNS 쇼핑 서비스에 대한 사용자 경험의 맥락적 연구가 이루어졌다는 점에서 의의가 있다. 이 연구는 향후 SNS 쇼핑 서비스 제공 시 기존의 모바일 쇼핑 서비스와 차별화한 브랜드 및 서비스 전략 구축에 도움이 될 것으로 기대한다.

The purpose of this study is to measure the shopping experience of a more specific SNS shopping service, limited to shopping through the Instagram of the Millennial Generation. Based on the AISAS purchasing phase, a qualitative study was conducted on the user experience of SNS shopping services in parallel with the survey and in-depth interviews. As a result of the study, the aesthetic experience appeared mainly in the Attention stage and the Interest stage, the emotional experience in the Action stage and the Share stage, and the cognitive experience in the Search stage. While there have been many empirical studies on the impact of SNS on consumer behavior to date, this study is meaningful in that it has led to a contextual study of the user experience on SNS shopping services. The research is expected to help establish a brand and service strategy differentiated from existing mobile shopping services when providing SNS shopping services in the future.

키워드

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