참고문헌
- Adrodegari, F. and Saccani, N., Business models for the service transformation of industrial firms, The Service Industries Journal, 2017, Vol. 37, Issue 1, pp. 57-83. https://doi.org/10.1080/02642069.2017.1289514
- Baines, T. and Lightfoot, H., Made to serve : how manu facturers can compete through servitization and product service systems, John Wiley & Sons, 2013.
- Baines, T., Lightfoot, H., Benedettini, O., and Kay, J.M., The servitization of manufacturing : A review of literature and reflection on future challenges, Journal of Manufacturing Technology Management, 2009, Vol. 20, No. 5, pp. 547-567. https://doi.org/10.1108/17410380910960984
- Benedettini, O. and Neely, A., Factors influencing service complexity : the perspective of servitized manufacturers, University of Cambridge, 2012, pp. 1-10.
- Bustinza, O.F., Vendrell-Herrero, F., and Baines, T., Service implementation in manufacturing : An organizational transformation perspective, International Journal of Production Economics, 2017, Vol. 192, Issue C, pp. 1-8. https://doi.org/10.1016/j.ijpe.2017.08.017
- Cenamor, J., Sjodin, D.R., and Parida, V., Adopting a platform approach in servitization : Leveraging the value of digitalization, International Journal of Production Economics, 2017, Vol. 192, Issue C, pp. 54-65. https://doi.org/10.1016/j.ijpe.2016.12.033
- Chiu, M.C., Chu, C.Y., and Chen, C.C., An integrated product service system modelling methodology with a case study of clothing industry, International Journal of Production Research, 2018, Vol. 56, Issue 6, pp. 2388-2409. https://doi.org/10.1080/00207543.2017.1374570
- Crozet, M. and Milet E., Should everybody be in services? The effect of servitization on manufacturing firm performance, Journal of Economics & Management Strategy, 2017, Vol. 26, No. 4, pp. 820-841.
- Dachs, B., Biege, S., Borowiecki, M., Lay, G., Jager, A., and Schartinger, D., The servitization of european manufacturing industries, The Service Industries Journal, 2014, Vol. 34, Issue 1, pp. 5-23. https://doi.org/10.1080/02642069.2013.776543
- Fang, E., Palmatier, R.W., and Steenkamp, J.B.E., Effect of Service Transition Strategies on Firm Value, Journal of Marketing, 2008, Vol. 72, No. 5, pp. 1-14. https://doi.org/10.1509/jmkg.72.1.001
- Hewitt, P., The government's manufacturing strategy, Secretary of State for Trade and Industry, available at : www.dti.gov.uk/manufacturing, 2002.
- Hwang, S.-H., Factors and Effects on Serviceization of Manufacturing Firms, Sogang University, 2012.
- Hyundai Economic Research Institute, Analysis of Economic Effects of Service Intermediate Input, 2015, pp. 15-16.
- Hyundai Economic Research Institute, The Age of the Fourth Industrial Revolution, Service Towards Manufacturing, 2017, pp. 17-33.
- Information and Communication Technology Promotion Center, Current State of Service Development in Manufacturing Industry, 2018.
- Jung, J.H., Han, J.H., and Kim, C.B., Selection of Manufacturing Business Service Factors and Relative Importance Evaluation, Korean Service Management Society Conference, 2014, pp. 179-197.
- Koo, W.L., Lim, H.S., and Sin, H.J., An Empirical Study on the Influence of Service Agents on Business Performance in Manufacturing Companies, Telecommunicators Review, 2010, No. 20-06, pp. 934-940.
- Korea Institute of Science and Technology Evaluation and Planning, Factory Automation and Intelligence Status and Related Policy Awareness Survey, 2018.
- Kowalkowski, C., Gebauer, H., and Oliva, R., Service growth in product firms : Past, present, and future, in Industrial Marketing Management, 2017, Vol. 60, pp. 82-88. https://doi.org/10.1016/j.indmarman.2016.10.015
- Kowalkowski, C., Gebauer, H., Kamp, B., and Parry, G., Servitization and deservitization : Overview, concepts, and definitions, Industrial Marketing Management, 2017, Vol. 60, pp. 4-10. https://doi.org/10.1016/j.indmarman.2016.12.007
- Kwon, E.Y., The Impact of Servicing on the Recognition of Service Value of Customers, [Ph.D. Thesis], 2018.
- Lafuente, E., Vaillant, Y., and Vendrell-Herrero, F., Territorial servitization : Exploring the virtuous circle connecting knowledge-intensive services and new manufacturing businesses, Interantional Journal of Product Economics, 2017, Vol. 192, pp. 19-28. https://doi.org/10.1016/j.ijpe.2016.12.006
- Lay, G.(Ed.), Servitization in Industry, Springer, 2014.
- Lay, G., Copani, G., Jager, A., and Biege, S., The relevance of service in european manufacturing industries, Journal of Service Management, 2010, Vol. 21, No. 5, pp. 715-726. https://doi.org/10.1108/09564231011092908
- Lee, N.K., Shin, H.J., and Lim, H.S., The Impact of Strategies and Organizational Structures of Manufacturing Firms on Service Orientation, Management Research, 2017, Vol. 46, No. 3, pp. 755-779.
- Lertsakthanakun, J., Thawesaengskulthai, N., and Pongpanich, C., Servitization decisionmaking framework for Thai manufacturing companies, International Journal of Business and Management, 2012, Vol. 7, No. 12, pp. 147-158.
- Meier, H., Roy, R., and Seliger, G., Industrial product-service systems-IPS2, CIRP Annals-Manufacturing Technology, 2010, Vol. 59, No. 2, pp. 607-627. https://doi.org/10.1016/j.cirp.2010.05.004
- Neely, A., Exploring the financial consequences of the servitization of manufacturing, Operations Management Research, 2008, Vol. 1, No. 2, pp. 103-118. https://doi.org/10.1007/s12063-009-0015-5
- Neuhuttler, J., Woyke, I.C., and Ganz, W., Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms, Advances in Intelligent Systems and Computing, 2018, pp. 103-114.
- Nordin, F. and Servadio, L., Critical issues during servitization : an in-depth case study, Paper presented at AMA Servsig, International Service Research Conference, Hanken School of Economics, Helsinki, Finland, 2012.
- Oliva, R. and Kallenberg, R., Managing the Transition from Products to Services, International Journal of Service Industry Management, 2003, Vol. 14, No. 2, pp. 160-172. https://doi.org/10.1108/09564230310474138
- Parida, V., Sjodin, D.R., Wincent, J., and Kohtamaki, M., A Survey Study of the Transitioning towards High-value Industrial Product-services, Procedia CIRP, 2014, Vol. 16, pp. 176-180. https://doi.org/10.1016/j.procir.2014.01.019
- Rabetinoa, R., Kohtamaki, M., and Gebauer, H., Strategy map of servitization, International Journal of Production Economics, 2017, Vol. 192, pp. 144-156. https://doi.org/10.1016/j.ijpe.2016.11.004
- Raddats, C. and Kowalkowski, C., A reconceptualization of manufacturers' service strategies, Journal of Business to Business Marketing, 2014, Vol. 21, No. 1, pp. 19-34. https://doi.org/10.1080/1051712X.2013.857500
- Raddatz, C., Schmukler, S.L., and Williams, T., International asset allocations and capital flows : the benchmark effect, Policy Research Working Paper Series 6866, The World Bank, 2014.
- Ren, G. and Gregory, M., Servitizatin in Manufacturing Companies, Paper Presented at 16th Frontiers in Service Conference, San Francisco, 2007.
- Sawney, M., Going beyond the product : Definding, designing, and dilivering customer solutions, In R.F. Lusch, and S.L. Vargo, (Eds.) The Service-Dominent Logic of Marketing : Dialog, Dedate, and Directions : 365-380. Armonk, NY : M.E. Sharpe, 2006.
- Slack, N., The changing nature of operations flexibility, International Journal of Operations and Production Management, 2005, Vol. 25, Issue 12, pp. 1201-1210, https://doi.org/10.1108/01443570510633602
- Small Business Research Institute, KOSBI Small Business Trends, 2018, Vol. 1, No. 1, pp. 1-25.
- Small Business Research Institute, Report on basic strategy for manufacturing servitization, 2016.
- Small Business Research Institute, The Fourth Industrial Revolution and SME Innovation Challenges, 2017.
- Sousa, R. and da Silveira, G.J.C., Implementing Servitization Strategies : Trajectories of Capability Development and Offering of Basic and Advanced Services, Practices and Tools for Servitization, 2018, pp. 201-212.
- Tukker, A., Eight types of product-service system : eight ways to substantiality? Experiences from SusProNet, Business Strategy and the Environment, 2004, Vol. 13, No. 4, pp. 246-260. https://doi.org/10.1002/bse.414
- Vandermerwe, S. and Rada, J., Servitization of business : adding value by adding services, European Management Journal, 1989, Vol. 6, No. 4, pp. 314-324. https://doi.org/10.1016/0263-2373(88)90033-3
- Visnjic, I. and Van Looy, B., Servitization : disentangling the impact of service business model innovation on manufacturing firm performance, Journal of Operations Management, 2013, Vol. 31, No. 4, pp. 169-180. https://doi.org/10.1016/j.jom.2013.02.001
- Wise, R. and Baumgartner, P., Go downstream : The new profit imperative in manufacturing, Harvard Business Review, 1999, Vol. 77, No. 5, pp. 133-141.
- Yoon, Y., Factors Affecting Service Productivity in Products-Focusing on SME Capabilities, [Ph.D. Thesis], 2016.