Journal of the Korean Society of Safety (한국안전학회지)

The Korean Society of Safety (한국안전학회)
권호 표지
DOI QR코드

DOI QR Code

Factors Affecting Workers' Willingness to Report Incidents in Chemical Plants

화학 공장에서 근로자의 사건 보고 의지에 영향을 미치는 인자

  • Kim, Beom Soo (Department of Safety Engineering, Pukyong National University) ;
  • Lee, Jong Bin (Department of Safety Engineering, Pukyong National University) ;
  • Jung, Seung Rae (Department of Safety Engineering, Pukyong National University) ;
  • Jin, Sangeun (Department of Industrial Engineering, Pusan National University) ;
  • Chang, Seong Rok (Department of Safety Engineering, Pukyong National University)
  • Received : 2019.03.07
  • Accepted : 2019.06.10
  • Published : 2019.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

Lack of incident reporting culture has been pointed out as a potential risk factor across industries. Consequently, comprehensive understanding of the factors affecting the willingness to report (WTR) is necessary. However, our knowledge on the related studies are not enough to date and even most parts of the existing studies have focused on patient safety, which makes it difficult to universally apply the factors to all industries. Therefore, this study aimed to identify WTR factors in chemical plants and evaluate the influence degree of the factors. To do this, 45 candidate factors were summarized throughout the previous studies and surveying plant safety staff. A questionnaire survey was conducted for 614 all employees from 9 chemical plants which belong to one company, and finally 32 WTR factors were identified throughout 520 responses. Of these, 19 factors were consistent with the previous studies and 13 factors were newly identified. The most influential factor was 'Views on the necessity of incident reporting', and 'Reporting practice by outcome severity', 'Fear of vilification, conflicts, blame, or sanctions' were followed. This result not only suggests various WTR factors suitable for chemical plants, but also shows need to derive specific factors that are appropriate to each industry. An empirical study could be expected to increase incident reporting by using these factors and verify its effectiveness on injury rate.

Keywords

References

  1. OSHA, Incident Investigations: A Guide for Employers, 2015.
  2. L. Erickson and S. A. Williams-Evans, "Attitudes of Emergency Nurses Regarding Patient Assaults", Journal of Emergency Nursing, Vol. 26, pp. 210-215, 2000. https://doi.org/10.1016/S0099-1767(00)90092-8
  3. T. M. Probst, T. L. Brubaker and A. Barsotti, "Organizational Injury Rate Underreporting: The Moderating Effect of Orga-nizational Safety Climate", Journal of Applied Psychology, Vol. 93, pp. 1147-1154, 2008. https://doi.org/10.1037/0021-9010.93.5.1147
  4. K. D. Rosenman, A. Kalush, M. J. Reilly, J. C. Gardiner, M. Reeves and Z. Luo, "How Much Work-related Injury and Illness is Missed by the Current National Surveillance System?", Journal of Occupational and Environmental Medicine, Vol. 48, pp. 357-365, 2006. https://doi.org/10.1097/01.jom.0000205864.81970.63
  5. H. S. Shannon and G. S. Lowe, "How Many Injured Workers do not File Claims for Workers' Compensation Benefits?", American Journal of Industrial Medicine, Vol. 42, pp. 467-473, 2002. https://doi.org/10.1002/ajim.10142
  6. S. Tucker, D. Diekrager, N. Turner and E. K. Kelloway, "Work-related Injury Underreporting Among Young Workers: Pr-evalence, Gender Differences, and Explanations for Underre-porting", Journal of Safety Research, Vol. 50, pp. 67-73, 2014. https://doi.org/10.1016/j.jsr.2014.04.001
  7. Government Accountability Office, Report to Congressional Requesters: Workplace Safety and Health - Enhancing OSHA's Records Audit Process Could Improve the Accuracy of Worker Injury and Illness Data, GAO-10-10, 2009.
  8. ERG. Analysis of OSHA's National Emphasis Program on Injury and Illness Recordkeeping (RK NEP), Prepared by ERG, Lexington, MA. Prepared for Office of Statistical Analysis, Occupational Safety and Health Administration, 2013.
  9. OSHA. Injury and Illness Recordkeeping National Emphasis Program (RK NEP), directive number 10-02, 10-07 (CPL 02), occupational safety and health administration. U.S. Department of Labor, 2010.
  10. C. Vincent, N. Stanhope and M. Crowley-Murphy, "Reasons for Not Reporting Adverse Incidents: An Empirical Study", Journal of Evaluation in Clinical Practice, Vol. 5, No. 1, pp. 13-21, 1998. https://doi.org/10.1046/j.1365-2753.1999.00147.x
  11. I. Winsvold Prang and L. P. Jelsness-Jorgensen, "Should I Report? A Qualitative Study of Barriers to Incident Reporting Among Nurses Working in Nursing Homes", Geriatric Nursing, Vol. 35, No. 6, pp. 441-447, 2014. https://doi.org/10.1016/j.gerinurse.2014.07.003
  12. S. Clarke, "The Measurement of Safety Culture", 24th International Congress of Applied Psychology, Safety Culture Symposium, 1998.
  13. K. M. Fagan and M. J. Hodgson, "Under-recording of Work-related Injuries and Illnesses: An OSHA Priority", Journal of Safety Research, Vol. 60, pp. 79-83, 2017. https://doi.org/10.1016/j.jsr.2016.12.002
  14. Y. H. Chung and D. J. Kim, "Analysis on Management Status and Issues for Near Miss Reporting in Nuclear Power InDustry", J. Korean Soc. Saf., Vol. 31, No. 5, pp. 177-186, 2016. https://doi.org/10.14346/JKOSOS.2016.31.5.177
  15. J. Reason, "Managing the Risks of Organizational Accidents", Aldershot: Ashgate Publishing Limited, 1997.
  16. T. Van der Schaaf and L. Kanse, "Biases in Incident Reporting Databases: An Empirical Study in the Chemical Process Industry", Safety Science, Vol. 42, No. 1, pp. 57-67, 2004. https://doi.org/10.1016/S0925-7535(03)00023-7
  17. K. J. Nielsen, O. Carstensen and K. Rasmussen, "The Prevention of Occupational Injuries in Two Industrial Plants using an Incident Reporting Scheme", Journal of Safety Research, Vol. 37, No. 5, pp. 479-486, 2006. https://doi.org/10.1016/j.jsr.2006.06.005
  18. B. S. Kim, S. Jin and S. R. Chang, "Measurement of Incident-reporting Rate for Developing a Leading Indicator of Safety Culture", J. Korean Soc. Saf., Vol. 33, No. 6, pp. 93-101, 2018. https://doi.org/10.14346/jkosos.2018.33.6.93
  19. S. M. Evans, J.G. Berry, B.J. Smith, A. Esterman, P. Selim, J. O'Shaughnessy and M. DeWit, "Attitudes and Barriers to Incident Reporting: A Collaborative Hospital Study", Qual Saf Health Care, Vol. 15, No. 1, pp. 39-43, 2006. https://doi.org/10.1136/qshc.2004.012559
  20. T. Throckmorton and J. Etchegaray, "Factors Affecting Incident Reporting by Registered Nurses: The Relation of Perceptions of the Environment for Reporting Errors, Knowledge of the Nursing Practice Act, and Demographics on Intent to Report Errors", Journal of Perianesthesia Nursing, Vol. 22, No. 6, pp. 400-412, 2007. https://doi.org/10.1016/j.jopan.2007.09.006
  21. L. J. Cronbach, "Coefficient Alpha and the Internal Structure of Tests", Psychometrika, Vol. 16, No. 3, pp. 297-334, 1951. https://doi.org/10.1007/BF02310555
  22. J. C. Nunnally, Psychometric Theory, New York: McGraw-Hill, American Psychological Association 2, 701, 1978.
  23. National Patient Safety Agency (NPSA), Seven steps to patient safety: full reference guide, 2004.
  24. S. Kreckler, K. Catchpole, P. McCulloch and A. Handa, "Factors Influencing Incident Reporting in Surgical Care", Quality & Safety in Health Care, Vol. 18, No. 2, pp. 116-120, 2008. https://doi.org/10.1136/qshc.2008.026534
  25. M. B. Kousgaard, A.S. Joensen and T. Thorsen, "Reasons for Not Reporting Patient Safety Incidents in General Practice: A Qualitative Study", Scandinavian Journal of Primary Health Care, Vol. 30, pp. 199-205, 2012. https://doi.org/10.3109/02813432.2012.732469