참고문헌
- Altinay, L., Brookes, M., Yeung, R., & Aktas, G.(2014). Franchisees Perceptions of Relationship Development in Franchise Partnerships, Journal of Services Marketing, 28(6), 509-519. https://doi.org/10.1108/JSM-09-2013-0240
- Anderson, E., & Weitz, B. A.(1989). Determinants of Continuity in Conventional Industrial Channel Dyads, Marketing Science, 8(Fall), 310-323. https://doi.org/10.1287/mksc.8.4.310
- Anderson, J. C., & Narus, J. A.(1990). A model of distributor firm and manufacturer firm working partnership, Journal of Marketing, 54(Jan), 42-58. https://doi.org/10.1177/002224299005400304
- Chiou, J., Hsieh, C., & Yang, C.(2004). The effect of franchisors' communication, service assistance, and competitive advantage on franchisees' intentions to remain in the franchise system, Journal of Small Business Management, 42(1), 19-36. https://doi.org/10.1111/j.1540-627X.2004.00095.x
- Combs, J. G., Ketchen, D. J., & Hoover, V. L.(2004). A strategic groups approach to the franchisingperformance relationship, Journal of Business Venturing, 19(6), 77-97.
- Crosby, L. A., Evans, K. R., & Cowles, D.(1990). Relation ship quality in services selling: An interpersonal influence perspective, Journal of marketing, 54 (July), 68-81. https://doi.org/10.1177/002224299005400306
- Coughlan, A. T., Anderson, E., Stern, L. W., & El-Ansary, A. I.(2001). Marketing Channels, 6., uberarb. Aufl., Upper Saddle River, New Jersey: Prentice-Hall.
- Dwyer, F. R., Paul, H. Schurr., & Oh, S. J.(1987). Developing Buyer-Seller Relationships, Journal of Marketing Research, 51(2), 11-27.
- Fornell, C. A.(1992). National Customer Satisfaction Barometer: The Swedish Experience, Journal of Marketing, 56(1), 6-21. https://doi.org/10.1177/002224299205600103
- Frazier, G. L., James D. G., & Sudhir, H. K.(1989). Dealer Dependence Levels and Reciprocal Actions in a Channel of Distribution in a Developing Country, Journal of Marketing, 53(January), 50-69. https://doi.org/10.1177/002224298905300307
- Ganesan, S.(1994). Determinants of long-term orientation in buyer-seller relationships, Journal of Marketing, 58(2), 1-19. https://doi.org/10.1177/002224299405800201
- Garbarino, E., & Jhonson, M. S.(1999). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships, Journal of Marketing, 63(2), 70-87. https://doi.org/10.1177/002224299906300205
- Gaski, J. F., & Nevin J. R.(1985). The Differential Effect of Exercised and Unexercised Power Sources in Marketing Understanding the Customer Base of Service Providers: An Channel, Journal of Marketing Research, 22(2), 130-142. https://doi.org/10.1177/002224378502200203
- Gwinner, K. P., Gremler, D. D., & Bitner, M. J.(1998). Relational Benefits in Service Industries: The Customer's Perspective, Journal of the Academy of Marketing Science, 26(2), 101-114. https://doi.org/10.1177/0092070398262002
- Hing, N.(1995). Franchisee Satisfaction: Contributors and Consequences, Journal of Small Business Management, 33(April), 12-25.
- Hnuchek, K., Ismail, I., & Haron, H.(2013). The Influence of Perceived Franchisor Support toward Franchisee Satisfaction in the Food and Beverage Industry in Thailand, Asia Pacific Journal of Management & Entrepreneurship Research, 2(1), 5-25.
- Innis, D. E., & LaLonde, B. L.(1994). Customer Service: The Key to Customer Satisfaction Customer Loyalty and Market Share, Journal of Business Logistics, 15(1), 1-27
- Kaufmann, P. J.(1991). Franchising and the Choice of Self-Employment, Journal of Business Venturing, 14, 345-362. https://doi.org/10.1016/S0883-9026(98)00021-4
- Kerlinger, F. N.(1973). Foundations of behavioral research: Educational, psychological and sociological inquiry, Holt Rinehart and Winston.
- Kim, C. B., & Park, W. S.(2018). A Study on the Effect of Food Service Franchise's Support System on Franchisee's Trust, Financial Performance and Intention of Multi-Store Operation, Asia-Pacific Journal of Business Venturing and Entrepreneurship, 13(5), 87-102. https://doi.org/10.16972/apjbve.13.5.201810.87
- Lee, J. H., Lee, Y. G., & Han, K. C.(2011). The Effect of Franchisor's On-going Support Services on Franchisee's Relationship Quality and Business Performance in the Food service Industry, Journal of Distribution Research, 15(3), 1-34.
- Lee, S. S.(2018). The Moderating Effects on Strength and Opportunity Factors Between Entrepreneurship of Franchisor's CEO and Performance in Hood Service Franchise, Asia-Pacific Journal of Business Venturing and Entrepreneurship, 13(1), 131-143. https://doi.org/10.16972/apjbve.13.1.201802.131
- Leonidou, L. C., Barnes, B. R., & Talias, M. A.(2006). Exporter-importer relationship quality: the inhibiting role of uncertainty, distance, and conflict, Industrial Marketing Management, 35(5), 576-588. https://doi.org/10.1016/j.indmarman.2005.06.012
- Lewis, C., & Lambert, D.(1991). A Model of Channel Member Performance, Dependence and Satisfaction, Journal of Retailing, 67(2), 205-224.
- Moorman, C., Zaltman, G., & Deshpande, R.(1992). Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations, Journal of Marketing Research, 29(3), 314-328. https://doi.org/10.1177/002224379202900303
- Morgan, R. M., & Hunt, S. D.(1994). The Commitment-Trust Theory of Relationship Marketing, Journal of Marketing, 58, 20-38. https://doi.org/10.1177/002224299405800202
- Park, H. J.(2010). A Study on the Conditions, Trust and Intentions to Contract of Franchise Head Offices under the Food Service Franchising Establishment, The Korean Journal of Culinary Research, 16(1), 226-238.
- Roh, E. Y., & Yoon, J. H.(2009). Franchisor's ongoing support and franchisee's satisfaction: a case of ice cream franchising in Korea, International Journal of Contemporary Hospitality Management, 21(1), 85-99. https://doi.org/10.1108/09596110910930205
- Ruekert, W. R., & Churchill, G. A. Jr.(1984). Reliability and validity of alternative measure of channel member satis-faction, Journal of Marketing Research, 23(Nov), 226-233. https://doi.org/10.1177/002224378402100212
- Spinelli, S., & Birley, S.(1998). An empirical evaluation of conflict in the franchise system, British Journal of Management, 9(4), 301-25. https://doi.org/10.1111/1467-8551.00101
- Stern, L. W., & El-Ansary, A. I.(1992). Marketing Channels, Prentice Hall, Englewood Cliffs, NJ, 407-408.
- Wilson, D.(1995). An integrated model of buyer-seller relationships, Journal of the Academy of Marketing Science, 23(4), 335-45. https://doi.org/10.1177/009207039502300414
- Wulf, K. De., Gaby, O. S., & Dawn, I.(2001). Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration, Journal of Marketing, 65(4), 33-50. https://doi.org/10.1509/jmkg.65.4.33.18386
- Yabas, U., & Habib, G.(1987). Correlates of Franchisee Satis-faction: The Case of Saudi Car Dealers, International Journal of Physical Distribution and Materials Management, 17(3), 46-55. https://doi.org/10.1108/eb014659