Korea Trade Review (무역학회지)

Korea Trade Research Association (한국무역학회)
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A Study on the Effect of the Characteristics of Transaction Stage on the Satisfaction of Logistics Outsourcing

거래단계별 특성이 물류아웃소싱 만족도에 미치는 영향에 관한 연구

  • Lee, Namseung (Gradudate School of Logistics, Incheon National University) ;
  • Song, Sang Hwa (Gradudate School of Logistics, Incheon National University)
  • 이남승 (인천대학교 동북아물류대학원) ;
  • 송상화 (인천대학교 동북아물류대학원)
  • Received : 2019.11.19
  • Accepted : 2019.12.16
  • Published : 2019.12.31
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Abstract

Logistics outsourcing businesses consist of the three main stages of bidding, contracting, and operations. This study focuses on the impacts of factors in the logistics outsourcing stages on outsourcing performance. Key factors in each stage may have direct influences on logistics partnerships and performance. Also, factors of each stage may impact the factors of subsequent stages. The relationships were examined using a structural equation model and verified by PLS (partial least square)-SEM methodology. Study results were as follows. First, the uncertainty of the shipper in the bidding phase affects the flexible contract in the contracting phase, and thus, affects the satisfaction of the logistics outsourcing services. Second, the uncertainty of the shipper in the bidding phase affects operations through contracts, and positively affects logistics outsourcing satisfaction through trust and cooperation.

Keywords

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