Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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A Mobile Application Model for Local and Tour Information Services

향토관광정보서비스를 위한 모바일 앱 모형

  • 이용정 (성균관대학교 문헌정보학과) ;
  • 이다정 (성균관대학교 문헌정보학과) ;
  • 이창호 (성균관대학교 문헌정보학과) ;
  • 윤소현 (성균관대학교 문헌정보학과)
  • Received : 2019.02.18
  • Accepted : 2019.03.21
  • Published : 2019.03.30
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Abstract

There has been low use of local information services that public libraries provide, and most of those services are limited only through in-house reading or checkout. Motivated by these issues, the study has developed a mobile application (app, hereafter) entitled as LibPass (a combination of Library and Pass) to propose new local information services that reflect the information needs of users. Regarding the design of LibPass, contents of LibPass are composed of the characteristics of local resources so that users can easily search for information about local culture and tour resources through mobile app. That is, it aims to provide efficient information services on local resources by providing information on accommodations, outdoor programs, and specialized libraries, as well as introducing tour resources. Above all, the services are provided with a single card issued by the National Library of Korea and is convenient to use anywhere in the country. It not only secures reliability and currency by utilizing various contents developed by public institutions, but also provides functions to facilitate specialized services for the local information of libraries. Based on the previous research, the present study derives the factors of quality evaluation of mobile tour information services; it constructs objects of LibPass application by analyzing existing applications and develops the prototype based on logical entity relationship model. This model can contribute to the increased use of local information services and, promotes the public's positive perception of the libraries through user-friendly applications.

공공도서관에서 제공하는 향토정보서비스는 낮은 이용률을 나타내고 있으며, 대부분 열람 및 대출형태의 제한적인 서비스를 제공한다. 본 연구는 이러한 문제점을 해결하고 이용자의 정보 요구를 반영하는 새로운 향토정보서비스를 제안하고자, 모바일 어플리케이션 (이하 앱)인 LibPass (Library와 Pass의 합성어)를 개발하였다. LibPass는 향토자원의 특성들이 LibPass의 콘텐츠로 구성되어 이용자가 모바일 앱을 통해 지역의 문화관광자원에 대한 정보탐색을 한 곳에서 간편하게 할 수 있도록 설계되었다. 즉, 관광자원에 대한 소개는 물론이고, 그 이용을 위한 숙박시설, 체험프로그램, 그리고 특화도서관에 대한 정보를 제공함으로써, 향토자원에 대한 효율적인 정보서비스를 도모하고자 했다. 무엇보다도 이 서비스는 국립중앙도서관에서 발행하는 카드로 일원화되어 제공되므로 전국 어디서나 사용이 편리하고, 공공기관의 다양한 콘텐츠를 활용하여 신뢰성과 최신성을 확보하였다. 선행연구를 바탕으로 모바일 관광정보서비스의 품질 평가 요인들을 도출하였으며, 또한 기존의 관광정보서비스 앱을 분석하여 LibPass 앱의 개체들을 구성하고 논리적 개체 관계 모델을 기반으로 프로토타입을 개발하였다. 이 모델은 도서관의 향토정보서비스 이용률을 증가시키고, 더 나아가 이용자 친화적인 앱을 통해 도서관에 대한 긍정적인 인식을 높이는 데 기여할 수 있다.

Keywords

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<그림 1> 개체 관계 모델

JBGRBQ_2019_v36n1_247_f0002.png 이미지

<그림 2> LibPass 프로토타이핑 예시

JBGRBQ_2019_v36n1_247_f0003.png 이미지

<그림 3> 기능별 구성 항목

JBGRBQ_2019_v36n1_247_f0004.png 이미지

<그림 4> LibPass 메인 화면 예시(왼쪽)와 LibPass 사용법 안내 예시(가운데 및 오른쪽)

JBGRBQ_2019_v36n1_247_f0005.png 이미지

<그림 5> 지역별 검색 화면, 지도 화면, 관광명소에 대한 상세정보 화면 예시

JBGRBQ_2019_v36n1_247_f0006.png 이미지

<그림 6> 도서관 알아보기, 여행자료 특화도서관 지역별 목록과 도서관의 상세정보 화면 예시(왼쪽부터 순서대로)

JBGRBQ_2019_v36n1_247_f0007.png 이미지

<그림 7> 베트남어, 영어, 중국어, 일본어 화면 예시(왼쪽부터 순서대로)

<표 1> 자주 이용되는 관광정보서비스의 유형

JBGRBQ_2019_v36n1_247_t0001.png 이미지

<표 2> 모바일 관광정보서비스의 품질 평가 요인

JBGRBQ_2019_v36n1_247_t0002.png 이미지

<표 3> 모바일 관광정보서비스 사례 분석

JBGRBQ_2019_v36n1_247_t0003.png 이미지

<표 4> 설계 반영사항

JBGRBQ_2019_v36n1_247_t0004.png 이미지

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