Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
권호 표지
DOI QR코드

DOI QR Code

A Convergence study on Interpersonal Relationship Skills and Job Stress among Social Welfare Residential Facility Worker: Focusing on Intervention through TSL program

사회복지생활시설 종사자의 대인관계 기술과 직무스트레스에 관한 융합 연구: TSL 프로그램 개입을 통한 의생명과학적 효과 검증

  • Choi, Jang Won (Busan University of Foreign Study Department of Social Work)
  • 최장원 (부산외국어대학교 사회복지학과)
  • Received : 2018.11.16
  • Accepted : 2019.03.20
  • Published : 2019.03.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to examine the effect of TSJ-JSM (Job Stress Management) program, which was developed for improving interpersonal relationship and mitigating job stress among social workers through convergence methods with biomedical and social scientific measurements. In order to achieve the purpose, utilizing quasi-experimental design with non-equivalent control group design was applied. Participants were recruited among social welfare residential facility workers with volunteer intention, and 21 participants divided into three groups randomly: experimental, comparison, and control groups consisted of 7 workers respectively. TSL-JSM program consisted of 12 sessions were implemented to experimental group, on the other hands, other employee assistant program with 12 stages was applied to comparison group. Data analysis for verification of TSL-JSM program was conducted with SPSS 25.0. Both social scientific and biomedical scientific measures show that TSL-JSM program has most strong effects on enhancing interpersonal relationship skills and allaying level of job stress by levels of increased HRV SDNN and decreased Corisol.

본 연구의 목적은 사회복지생활시설종사자의 대인관계기술 향상과 직무스트레스 감소를 위해 개발된 프로그램인 TSL-JSM(Job Stress Management)의 효과를 사회과학과 의생명과학적 방법을 융합적으로 적용하여 검증하는 것이다. 프로그램 효과성 검증을 위해 유사실험 설계를 활용하여 비동일 통제집단 설계를 적용하였다. 연구대상은 경남소재 사회복지법인 산하 생활시설의 종사자 중 자발적 참여자로 구성된 실험집단 7명, 비교집단 7명, 통제집단에 7명이 배정되었으며, 실험집단에는 12회기로 이루어진 TSL-JSM 프로그램을 적용하였고, 비교집단에는 12회기의 시설 종사자들의 대인관계기술 강화프로그램을 적용하였다. 최종 자료 분석은 SPSS 25.0 프로그램을 이용하여 공분산분석, 윌콕슨 순위검증을 실시하였다. 연구결과, 타집단에 비해 실험집단에서 유의미한 대인관계 기술 향상 및 직무스트레스 감소를 보였으며 의생명과학지표인 심박변이도와 코티졸의 긍정변화가 검증되었다.

Keywords

OHHGBW_2019_v10n3_227_f0001.png 이미지

Fig. 1 Nonequivalent control group design

Table 1. Research design

OHHGBW_2019_v10n3_227_t0001.png 이미지

Table 2. Overall contents of TSL-JSM(summary)

OHHGBW_2019_v10n3_227_t0002.png 이미지

Table 3. Characteristics of participants

OHHGBW_2019_v10n3_227_t0003.png 이미지

Table 4. Homogeneity verification among groups

OHHGBW_2019_v10n3_227_t0004.png 이미지

Table 5. Wilcoxon Signed Rank Test of pre-post, pre-follow-up on biomedical scale

OHHGBW_2019_v10n3_227_t0005.png 이미지

References

  1. Y. K. Kim, M. S. Kim, K. S. Park, D. C. Yoon, H. S. Jeong & K. H. Kim. (2014). Survey on Level of Compensation and Working Conditions of Social Workers. Sejong: Korea Institute for Health and Social Affairs.
  2. J. S. Kim. (2013). A Critical Review on the Social Worker's Compensation Structure in South Korea : Focused on the Debate about the Wage Survey. Journal of Korean Social Welfare Administration, 15(1), 57-81.
  3. J. C. Noh. (2016). Problems on the Working Condition of Workers and Labor Management in Social Welfare Facilities. Ilkam Law Review, 34, 149-183.
  4. S. J. Park, Y. O. Yoon, M. H. Park & S. K. Wi. (2003). Survey on Workforce and Working Conditions of Social Workers in Seoul. Seoul: Seoul Council on Social Welfare.
  5. K. M. Chae. (2011). Problems of Working Conditions of Social Welfare Workers and Plans and Strategies for Improvements. Journal of Critical Social Welfare. 33, 45-97.
  6. Lloyd, C., King, R., & Chenoweth, L. (2002). Social work, stress and burnout: A review. Journal of mental health, 11(3), 255-265. https://doi.org/10.1080/09638230020023642
  7. Evans, S., Huxley, P., Gately, C., Webber, M., Mears, A., Pajak, S., & Katona, C. (2006). Mental health, burnout and job satisfaction among mental health social workers in England and Wales. The British Journal of Psychiatry, 188(1), 75-80. https://doi.org/10.1192/bjp.188.1.75
  8. Ministry of Health and Welfare. (2018). Health and Welfare Statistical Year Book 2017. Sejong: Ministry of Health and Welfare. DOI: 11-1352000-000137-10.
  9. Kim, H., & Stoner, M. (2008). Burnout and turnover intention among social workers: Effects of role stress, job autonomy and social support. Administration in Social work, 32(3), 5-25. https://doi.org/10.1080/03643100801922357
  10. Ross, R. R., Altmaier, E. M., & Russell, D. W. (1989). Job stress, social support, and burnout among counseling center staff. Journal of counseling psychology, 36(4), 464-470. https://doi.org/10.1037/0022-0167.36.4.464
  11. J. Arches. (1991). Social structure, burnout, and job satisfaction. Social work, 36(3), 202-206.
  12. M. S. Kim. (2004). The Impact of Social Workers' Burnout on their Intentions of Job Turnover. Journal of Korean Social Welfare Administration, 12, 27-55.
  13. S. Y. Nam, S. K. Nam & M. A. Nam. (2006). Effects of Self-Efficacy and Facet Job Satisfaction on Global Job Satisfaction among the Workers of Residential Facilities. Korean Journal of Social Welfare, 58(3), 195-221.
  14. Richards, S, Ruch, G, & Trevithick, P. (2005). Communication skills training for practice: the ethical dilemma for social work education. Social work education, 24(4), 409-422. https://doi.org/10.1080/02615470500096928
  15. D. M. Mirabito. (2012). Educating a new generation of social workers: Challenges and skills needed for contemporary agency-based practice. Clinical Social Work Journal, 40(2), 245-254. https://doi.org/10.1007/s10615-011-0378-6
  16. S. H.. Frieswyk, J. G. Allen, D. B. Colson. L. Coyne, G. O. Gabbard, L. Horwitz & G. Newsom. (1986). Therapeutic alliance: Its place as a process and outcome variable in dynamic psychotherapy research. Journal of Consulting and Clinical Psychology, 54(1), 32-38. https://doi.org/10.1037/0022-006X.54.1.32
  17. A. O. Horvath, A. C. Del Re, Fluckiger, C., & Symonds, D. (2011). Alliance in individual psychotherapy. Psychotherapy, 48(1), 9-16. https://doi.org/10.1037/a0022186
  18. Knobloch-Fedders, L. M., Pinsof, W. M., & Mann, B. J. (2007). Therapeutic alliance and treatment progress in couple psychotherapy. Journal of Marital and Family Therapy, 33(2), 245-257. https://doi.org/10.1111/j.1752-0606.2007.00019.x
  19. Bambacas, M., & Patrickson, M. (2008). Interpersonal communication skills that enhance organisational commitment. Journal of Communication Management, 12(1), 51-72. https://doi.org/10.1108/13632540810854235
  20. Michie, S. (2002). Causes and management of stress at work. Occupational and environmental medicine, 59(1), 67-72. https://doi.org/10.1136/oem.59.1.67
  21. Scarnera, P., Bosco, A., Soleti, E., & Lancioni, G. E. (2009). Preventing burnout in mental health workers at interpersonal level: an Italian pilot study. Community Mental Health Journal, 45(3), 222-227. https://doi.org/10.1007/s10597-008-9178-z
  22. Colligan, T. W., & Higgins, E. M. (2006). Workplace stress: Etiology and consequences. Journal of workplace behavioral health, 21(2), 89-97. https://doi.org/10.1300/J490v21n02_07
  23. J. Y. Kim. (2009). Theory and reality of TSL therapy. Seoul: Soya.
  24. J. Y. Kim, D. G. Kim, S. I. Nam. (2012). TSL family therapy followed by improved marital quality and reduced oxidative stress. Research on Social Work Practice, 22(4), 389-399. https://doi.org/10.1177/1049731512442104
  25. H. J. Kim, J. Y. Kim & D. G. Kim. (2016). "Thank You, Sorry, Love"(TSL) Therapy With North Korean Refugee Women: A Pilot Study. Research on Social Work Practice, 26(7), 816-824. https://doi.org/10.1177/1049731515570137
  26. K. H. Choi & J. Y. Kim.. (2018). Evaluation of the TSL(R) Program for Parents of Children With Cancer. Research on Social Work Practice, 28(2), 146-153. https://doi.org/10.1177/1049731516637121
  27. J. Y. Kim & D. E. Lee. (2014). Impact of Witnessing Parental Violence on Juvenile Delinquency - Examining the Effect of Aggression, Depression and TSL Expression. Journal of the Korean Society of Child Welfare, 45, 131-160.
  28. J. Y. Kim, W. J. Ryu & J. Y. Kwak. (2015). The effects of School Violence on Suicidal Risk of Adolescents: Moderating Effect of TSL(Parent-Adolescent Positive Communication). Korean Journal of Family Welfare, 20(3), 425-447. https://doi.org/10.13049/kfwa.2015.20.3.425
  29. H. S. Jang. (2003). Relationships among Communication Competence: Relational Outcomes and Attraction in Situations of Interpersonal Conflict. Journal of Communication Science, 3(2), 302-344
  30. Occupational Safety & Health Research Institute. (2005). A Evaluation Study on Accuracy and Reliability of the Job Stress Scale for Korean (1st year). Ulsan: Occupational Safety & Health Research Institute.
  31. R. E. Kleiger, J. P. Miller, Bigger Jr, J. T & A. J. Moss. (1987). Decreased heart rate variability and its association with increased mortality after acute myocardial infarction. The American Journal of Cardiology, 59(4), 256-262. https://doi.org/10.1016/0002-9149(87)90795-8
  32. Vickers Jr, R. R. (1988). Effectiveness of defenses: a significant predictor of cortisol excretion under stress. Journal of Psychosomatic Research, 32(1), 21-29. https://doi.org/10.1016/0022-3999(88)90085-2