DOI QR코드

DOI QR Code

Improvement of Ground Handling Service Quality through Overseas Cases

해외 사례를 통한 지상조업 품질 개선방안 연구

  • 최유진 (인천국제공항공사 공항산업기술연구원) ;
  • 강용규 (인천국제공항공사 공항산업기술연구원) ;
  • 박규선 (인천국제공항공사 인재개발원)
  • Received : 2019.11.09
  • Accepted : 2019.12.20
  • Published : 2019.12.31

Abstract

There is concern about the increased risk of accidents from manual investments due to ground handling service operators, aging equipment and manpower shortages. Therefore, it is necessary to improve the quality of ground treatment services and safety management at the airport. Therefore, this study analyzed the domestic and overseas ground operation status and the license handling procedure of aircraft handling business. In addition, a case study on the evaluation system of international organizations examined the applicability of the certification body to the Korean situation. It is practical in that it provides policy implications for improving the quality of groundwork not covered in previous studies. This is expected to improve the constitution, improve quality, improve airport operations, and operate safely.

Keywords

References

  1. Airport Research Center, Study on the Impact of Directive 96/67/EC on Ground Handling Services, ANNEX, 2015.
  2. ACI, Ground Handling Policy Paper, 2016.
  3. CAA, "Access to the ground handling market at UK airport: a review of the CAA's approach", Request for Information, CAP 1409, June, 2016.
  4. Chicago Booth Review, Small and cash-poor companies respond more to tax breaks for new equipment, December 27, 2016.
  5. Steer davies gleave, Study on airport ownership and management and the ground handling market in selected non-EU countries, June, 2016.
  6. 강호준, "항공 지상조업 아웃소싱 서비스품질의 중요도와 만족도", 한국항공대학교 석사학위논문, 2012.
  7. 김명상, "항공기 지상조업 서비스 품질의 중요도와 만족도 연구-인천공항을 중심으로", 한국항공대학교 석사학위논문, 2011.
  8. 김인수, "항공 화물 지상조업 서비스의 상대적 중요도에 관한 연구", 한국항공대학교 박사학위논문, 2018.
  9. 박정희와 최유진, "지상조업서비스 품질 제고를 위한 인식조사-인천공항을 중심으로-", 한국항공운항학회지, 26(2), 2018, pp.116-122. https://doi.org/10.12985/KSAA.2018.26.2.116
  10. 임규환(2018), "필수유지업무 범위에 관한 연구: 항공기 지상조업을 중심으로", 고려대학교 석사학위논문.