Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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A Study on Organizational Performance Indicators of IT Company

IT 기업의 조직 성과 지표에 관한 연구

  • Kim, Hyung-Sub (Graduate School of Management Consulting, Hanyang University)
  • 김형섭 (한양대학교 일반대학원 경영컨설팅)
  • Received : 2018.10.16
  • Accepted : 2019.01.20
  • Published : 2019.01.28
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Abstract

There is a growing emphasis on objective and quantified performance measurement methodologies for the interactions that occur within modern companies. This is due to the importance of establishing and practicing future-oriented strategies by estimating the present value of the company and the current energy status through objective evaluation of the company. Therefore, the selection of KPI as a performance index using BSC (Balance Scorecard), which is a recent objective performance measurement methodology, has become very important. Although many studies on existing KPIs have been made in various industries, KPI studies on SI companies have been insufficient. This study focuses on finding KPIs applicable to SI companies. The study on the KPI design system according to general strategy of SI companies and the development of methodology and evaluation index according to index development for each group were carried out and the weighting methodology according to each evaluation index was presented.

현대 기업에 있어서 기업 내외부에 발생하는 상호작용에 대한 객관적이며 계량화된 성과측정 방법론에 중요성이 강조되고 있다. 이러한 현상의 원인은 기업에 대한 객관적인 평가를 통한 기업의 현재가치와 현재의 에너지 상태를 가늠하여 미래 지향적인 전략의 수립과 실천의 중요성이 있기 때문이다. 이에 따라 최근 들어 부각되고 있는 객관적 성과측정 방법론인 BSC(Balance Scorecard)를 사용한 성과지표로써의 KPI 선정이 매우 중요시되고 있다. 기존 KPI에 대한 많은 연구들이 여러 산업 군에서 이루어져 있지만, SI 기업에 대한 KPI 연구는 미비한 실정이었다. 본 연구에서는 SI 기업에 적용될 수 있는 KPI를 발굴하는데 초점을 맞추고 있다. SI 기업들의 일반적인 전략에 따른 KPI 설계체계에 대한 연구와 조직군별 평가지표 개발에 따른 방법론과 평가지표개발에 대한 연구를 진행 하였으며, 아울러 각각의 평가지표에 따른 가중치 적용 방법론을 제시하였다.

Keywords

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Fig. 1. KPI development process

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Fig. 2. Causal Relationship Between Viewpoint andIndicator

Table 1. Evaluation organizational structure

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Table 2. SI KP evaluation index of corporate

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Table 3. SI company KPI evaluation index

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Table 7. Basic structure of quality evaluation

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Table 4. Application delivery rate weighting

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Table 5. System down time evaluation calculation

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Table 6. Infra delivery rate weighting weight

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Table 8. Basic structure of professional training

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Table 9. Basic structure of development staff rate

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Table 10. Weight by grade

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