참고문헌
- Barnes, S.T, and Vidgen, R. 2000. "WebQual : An Exploration of Web-site quality," Proceedings of Eighth European Conference on Information System (EICS), Vienna, 1(July):298-305.
- Barnes, S.T, and Vidgen, R. 2002. "An integrative approach to the assessment of e-commerce quality." Journal of Electronic Commerce Research 3(3):114-127.
- Brady, M. K. and Cronin Jr. 2001. "Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approch." Journal of Marketing 65(4):34-49. https://doi.org/10.1509/jmkg.65.3.34.18334
- Buduma, N. and Lacascio, N. 2017. "Fundamentals of Deep Learning." O'Reilly Media Inc.
- Burgess, L. 2004. "A Conceptual framework for understanding and measuring perceived service quality in net-based customer support systems."
- Byun, Dae Ho. 2017. "An Exploratory Study on Kano Quality Attributes of Artificial Intelligence Secretary." e-business research, 167-178.
- Charniak, and McDermott. 1985. Introduction to A.I. Addison-Wesley.
- Cronin and Taylor. 1992. "Measuring Service Quality: A Reexamination and Extension." Journal of Marketing 56(3):55-68. https://doi.org/10.1177/002224299205600106
- Dictionary of experimental psychology terms.
- Electronic & Information Research Information Center. 2016. "Survey results related to artificial intelligence technology." Journal of Electrical Engineering 43(6):62-65.
- Froehole, C. and Roth, A. 2004 "New measurement scales for evaluating perceptions of the technology-mediated customer service experience." Journal of Operations Management 22:1-21. https://doi.org/10.1016/j.jom.2003.12.004
- Garvin, David A. 1984. "What Does Product Quality Really Mean." Sloan Management Review 23(1):25-44.
- Geron, A. 2017. "Hands-On Machine Learning with Scikit-Learn and TensorFlow." O'Reilly Media Inc.
- Gronroos, Christian. 1988. "A Service Quality Model and its Marketing Implication." European Journal of Marketing 18(4):36-44. https://doi.org/10.1108/EUM0000000004784
- Joo, Kang Jin et al. 2017. "Fourth Industrial Revolution and Artificial Intelligence: An Overview of Current Situation, Case, and Regulation." Journal of the Korean Management Science Society 42(4):1-14.
- Jun, Hyun Mo et al. 2016. "Service quality of smartphone delivery app is affected by emotional response and app re-use intention Impact." Korean Journal of Culinary Research 22(2):206-221.
- Jung, Dong Gyu. 2017. "Artificial intelligence technology and main applied industry trend." Journal of the Korea Information Science Society 15(2):21-28.
- KCERN(Korea Creative Economy Research Network). 2016. "Artificial Intelligence and the Fourth Industrial Revolution." Forum Report 1-182.
- Korea Consumer Agency. 2017. "Problems and Improvements of Artificial Intelligence Appliances." Survey report 1-33.
- Kim, Hye Kyung, and Kim Wan Ki. 2017. "An Exploratory Study on Artificial Intelligence Shopping Information Service." Journal of Distribution Science 15(4):69-80.
- Kim, Youn Jung, and Yoo, Byung Eun. 2016. "Future society change that artificial intelligence technology development will bring" Korea Institute of S&T Evaluation and Planning.
- LeCun, Y. et al. 2015. Deep learning. Nature.
- Lee, Eung Bong. 2015. "Comparison and Analysis of Library Service Quality Evaluation Research." Journal of the Korean Society for Library and Information Science 49(1):89-111. https://doi.org/10.4275/KSLIS.2015.49.1.089
- Lee, Gang Wan. et al. 2016. Dictionary of geospatial information system terminology.
- Lee, Hyun Jun and Hwang, Tae Seub. 2017. How to learn about artificial intelligence.
- Llosa et al. 1988. "An Empirical Study of Servqual's Dimensionality." The Service Industries Journal 18(2).
- McCord, M. C. et al. 2012. "Deep Parsing in Watson IBM." Journal of Research and Development 56(3).
- Parasuraman, A., Zeithaml, V. A., and Berry, Leonard. 1985. "A Conceptual Model of Service Quality and Its Implications for Future Research" Journal of marketing 49(4):41-50. https://doi.org/10.1177/002224298504900403
- Parasuraman A., Zeithaml, V., and Berry, L. 1988. "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality." Journal of Retailing 64(Spring):12-40.
- Parasuraman A., Zeithaml, V., and Berry, L. 1990. "Delivering Quality Service" Simon & Schuster.
- Parasuraman et al. 2002. "E-S-QUAL: A Multi-item Scale for Accessing Electronic Service Quality." Journal of Service Research 7(3):213-233. https://doi.org/10.1177/1094670504271156
- Rich, E. and K. Knight. 1991. Artificial intelligence. McGraw-Hill.
- Russell, S. 2015. Artificial Intelligence: A Modern Approach. Pearson.
- Rust, R. T., and Oliver, R. L. 1994. "Service Quality: Insights and Managerial Implications from the Frontier, in Service Quality." Thousand Oaks CA: Sage Publications 1-19.
- Ruyter, K. D. et al. 2001. "Customer adoption of e-service: an experimental study." International journal of service industry management 122:184-207.
- Sanjay, K. J., and Garima, G. 2004. "Measuring Service Quality: SERVQUAL vs. SERVPERF Scales." VIKALPA 29(2):25-37.
- Sug, Wang Hun, and Lee, Gwang Hee. 2015. "Artificial intelligence technology and industrial potential." Electronics and Telecommunications Research Institute.
- Teas, R. K. 1993. "Expectation, Performance Evaluation, and Consumer's Perceptions of Quality." Journal of Marketing 57(4):18-34. https://doi.org/10.2307/1252216
- TIPA(Korea Technology and Information Promotion Agency for SMEs). 2017. Small Business Roadmap. Tractica.
- Voss, Christopher. 2000. "Rethinking paradigms of service-service in a virtual environment." International Journal of Operations & Production Management 23(1):88-104. https://doi.org/10.1108/01443570310453271
- Wolfinbarger, M., and Gilly, C. 2003. "eTailQ: Dimensionalizing, Measuring, and Predicting etail Quality." Journal of Retailing 79(3):183-198. https://doi.org/10.1016/S0022-4359(03)00034-4
- Yoo, B., and Donthu, N. 2001. "Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site(Sitequal)." Quartely Journal of Electronic Commerce 2(1):31-46.
- Yoo, Soo Jung. 2017. "Fourth Industrial Revolution and Artificial Intelligence." Journal of Korea Multimedia Society 21(4):1-8.
- Youn, Jang Woo et al. 2016 "Artificial intelligence technology and policy trends and implications." Electronics and Telecommunications Research Institute 31(2).
- Zeithaml et al. 2000. "A conceptual framework for understanding E-service quality; Implication for future research and managerial practice." Working paper Marketing, Science Institute.
- Zeithaml, V., and Bitner, M. J. 2003. "Services Marketing: Integrating Customer Focus across the Firm," McGraw-Hill.
- Zeithaml, V. A., Parasuraman, A., and Malhotra, A. 2005. e-service Quality: Definition, Dimensions and Control Model. Cambridge: Marketing Science Institute.
- Zhang, B. T., and Yeu, M. S. 2012. "Cognitive Computing : Multisensory Perceptual Intelligence." Communications of the Korean Institute of Information Scientists and Engineers 30(1):75-87.
- Zurada, J. M. 1992. Introduction to Artificial Neural Systems. West Pub. Com.