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The Korea Contents Association (한국콘텐츠학회)
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The Effect of Transformational Leadership on Helping Behavior of Secretaries : Focusing on the Moderating Effect of LMX and Utilization of Mobile Devices after Work

변혁적 리더십이 비서들의 도움행동에 미치는 영향: LMX와 퇴근 후 모바일기기 업무사용의 조절효과를 중심으로

  • 고현미 (단국대학교 대학원 경영학과) ;
  • 김달원 (단국대학교 대학원 경영학과) ;
  • 박재춘 (단국대학교 경영학부)
  • Received : 2018.07.31
  • Accepted : 2018.09.10
  • Published : 2018.09.28
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Abstract

This study examines the effects of transformational leadership on helping behavior for the secretary workers. We also demonstrate comprehensively the moderating effects of job resources(LMX) and job demands(utilization of mobile devices after work) on the relationship between transformational leadership and helping behavior. The results of this study targeted 140 incumbent secretaries are as follows: First, transformational leadership has a significant positive effect on the helping behaviors of members. Second, the interaction effect of LMX(synergistic effect) was verified in the positive relationship between transformational leadership and helping behavior. Finally, interaction effects of utilization of mobile devices after work(buffering effect) were confirmed in the relationship between transformational leadership and helping behavior. The results of this study are that transformational leadership of middle managers is important to strengthen worker's helping behavior, but it is also important to understand the contextual factors such as social support(LMX) and work environment(utilization of mobile devices after work) that affect the will and autonomy of members in accepting leadership. Finally, we suggest the theoretical and practical implications of this study, present limitations and future research directions.

본 연구는 비서직 노동자를 대상으로 변혁적 리더십이 도움행동에 미치는 영향과 변혁적 리더십과 도움행동의 관계에서 직무자원(LMX)과 직무요구(퇴근 후 모바일기기 업무사용)에 대한 조절효과를 종합적으로 실증 분석하였다. 비서직 노동자 140명을 대상으로 한 연구결과는 다음과 같다. 첫째, 변혁적 리더십은 구성원들의 도움행동에 유의미한 긍정적인 영향을 주었다. 둘째, 변혁적 리더십과 도움행동의 긍정적 관계에서 LMX의 조절효과(강화효과, synergistic effect)가 검증되었다. 마지막으로 변혁적 리더십과 도움행동의 관계에서 퇴근 후 모바일기기 업무사용의 상호작용효과(완화효과, buffering effect)가 확인되었다. 이러한 연구결과는 노동자들의 도움행동을 강화하기 위해 중간관리자들의 변혁적 리더십도 중요하지만, 리더십의 수용에 있어서 구성원들의 의지와 자발성에 영향을 주는 맥락적 요인인 사회적 지원(LMX)과 업무환경(퇴근 후 모바일기기 업무사용)에 대한 이해가 필요하다. 마지막으로 본 연구의 학문적 및 실무적 시사점을 제안하고, 한계 및 향후 연구 방향을 제시하였다.

Keywords

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