Knowledge Management Research (지식경영연구)

The Knowledge Management Society of Korea (한국지식경영학회)
권호 표지
DOI QR코드

DOI QR Code

The effect of knowledge self-efficacy on employee's knowledge sharing intention: Analysis of mediating effects of personal outcome expectation and performance-related outcome expectation

지식자기효능감이 종업원의 지식공유의도에 미치는 영향: 개인성과기대 및 과업성과기대의 매개효과 검증

  • Received : 2018.05.30
  • Accepted : 2018.08.30
  • Published : 2018.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Despite the organizational benefits of knowledge sharing among employees, many workers are reluctant to share their knowledge with their colleagues. Most organizations have taken a lot of actions to facilitate knowledge sharing among employees, including developing reward systems, enhancing social networks and interpersonal relationships and crafting organizational cultures that support knowledge sharing. To date, however, earlier studies have demonstrated that knowledge doesn't flow easily when an organization makes a concerted effort to facilitate knowledge sharing. The issue whether or not employees are motivated to share their knowledge with others is definitely the main concern in knowledge sharing. The purpose of this study is to explore the conditions under which employees are inclined to share knowledge with other members. Specifically, we examine the effect of knowledge self-efficacy on knowledge sharing intention. In addition, we attempt to investigate medicating effects of personal outcome expectation and performance-related outcome expectation on the relationship between knowledge self-efficacy and knowledge sharing intention. To test the proposed hypotheses in our study, we collected data via a survey with a sample of 210 employees in 23 firms in Korea. The major findings of the empirical research are as follows: 1) knowledge self-efficacy was positively related with knowledge sharing intention. 2) personal outcome expectation has turned out to have a mediation effect on the relationship between knowledge self-efficacy and knowledge sharing intention. 3) performance-related outcome expectation also mediates the relationship between knowledge self-efficacy and knowledge sharing intention That is, this result indicates that knowledge self-efficacy has indirect effect on knowledge sharing intention through personal outcome expectation and performance-related outcome expectation. Based on these findings, implications of the research findings and recommendation for future research are discussed.

Keywords

References

  1. 강소라, 김효근 2005. "나와 우리를 위한 지식이전이론-지식을 이전하는 조직구성원의 심리적 상태에 관한 근거, 이론적 접근," 경영학연구 (34:3), pp. 739-781.
  2. 고득영, 유태용 2012. "직무자율성과 혁신행동 간의 관계 : 직무만족의 매개효과와 성격과 조직혁신 풍토의 조절효과," 한국심리학회지 (25:1), pp. 215-238.
  3. 김기홍 2015. "상사신뢰가 구성원의 지식공유와 창의성에 미치는 영향에 관한 연구 -내재적 동기부여의 매개효과," 인적자원관리연구 (22:2), pp. 39-63.
  4. 김미숙, 홍관수 2013. "조직공정성이 사회적 자본과 지식공유에 미치는 영향," 대한경영학회지 (26:5), pp. 1123-1148.
  5. 김승용, 이병철, 김기홍 2013. "임파워링 리더십이 구성원의 지식공유와 내재적 동기부여에 미치는 영향: 상사신뢰 매개를 중심으로," 지식경영연구 (14:2), pp. 89-116.
  6. 김형진, 심덕섭 2017. "지식공유와 지식은폐의 선행요인 및 결과에 관한 연구," 대한경영학회지 (30:12), pp. 2085-2104.
  7. 김형진, 양동민, 십덕섭 2017. "지식공유의 선행요인 및 성과에 관한 연구 - 과업상호의존성의 조절효과 검증," 경영학연구 (46:5), pp. 1367-1395).
  8. 노수근, 권중생 2015. "지식공유가 흡수역량, 심리적 자본 및 혁신행동에 미치는 영향," 의사결정학연구 (23:1), pp. 87-100.
  9. 박희태, 이수진, 손승연, 김석영, 윤석화 2011. "조직 공정성이 구성원의 지식공유에 미치는 영향," 경영학연구 (40:2), pp. 485-521.
  10. 설현도 2006. "금융기관 조직구성원의 지식공유에 대한 실증 연구," 지식경영연구 (7:2), pp. 97-122.
  11. 장승훈, 노명화, 안상철, 손승연 2014. "조직동일시가 지식공유행동에 미치는 영향 -직업적 자기효능감의 매개효과를 중심으로," 인적자원관리연구 (21:3), pp. 217-239.
  12. 장용선, 조대환 2016. "조직사회화가 지식공유에 미치는 영향 분석 -개인-조직 적합성의 매개효과를 중심으로," 인적자원관리연구 (23:2), pp. 25-46.
  13. 정규엽, 곽강희, 유승석 2007. "카지노 서비스품질이 자기효능감에 따라 세분화된 카지노시장에 미치는 영향," 호텔경영학연구 (16:1), pp. 1-18.
  14. 진양호, 유경한 2010. "호텔기업의 지식공유 영향요인과 지식공유가 조직성과에 미치는 영향," 경영학연구 (24:4), pp. 259-274.
  15. Bandura, A. 1986. "The explanatory and predictive scope of self-efficacy theory". Journal of social and clinical psychology (4:3), pp. 359-373. https://doi.org/10.1521/jscp.1986.4.3.359
  16. Bandura, A. 1997. Self-efficacy: The exercise of control. Macmillan.
  17. Bartol, K. M., and Srivastava, A. 2002. "Encouraging knowledge sharing: The role of organizational reward systems," Journal of Leadership & Organizational Studies (9:1), pp. 64-76. https://doi.org/10.1177/107179190200900105
  18. Bock, G. W., and Kim, Y. G. 2002. "Determinants of the individuals knowledge sharing behavior: The theory of reasoned action perspective," In Proceedings of the Pacific-Asia Conference on Information System (PACIS), pp. 2-4.
  19. Bock, G. W., Zmud, R. W., Kim, Y. G., and Lee, J. N. 2005. "Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate," MIS quarterly, pp. 87-111.
  20. Brown, J. S., and Duguid. P. 1991. "Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovating," Organization Science (2:1), pp. 40-57. https://doi.org/10.1287/orsc.2.1.40
  21. Cabrera, A., Collins, W. C., and Salgado, J. F. 2006. "Determinants of individual engagement in knowledge sharing," The International Journal of Human Resource Management (17:2), pp. 245-264. https://doi.org/10.1080/09585190500404614
  22. Chiu, C. M., Hsu, M. H., and Wang, E. T. 2006. "Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories," Decision Support Systems (42:3), pp. 1872-1888. https://doi.org/10.1016/j.dss.2006.04.001
  23. Collins, C. J., and Smith, K. G. 2006. "Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms," Academy of Management Journal (49:3), pp. 544-560. https://doi.org/10.5465/amj.2006.21794671
  24. Compeau, D. R., and Higgins, C. A. 1995a. "Computer self-efficacy: Development of a measure and initial test," MIS quarterly, pp. 189-211.
  25. Compeau, D. R., and Higgins, C. A. 1995b. "Application of social cognitive theory to training for computer skills," Information systems research (6:2), pp. 118-143. https://doi.org/10.1287/isre.6.2.118
  26. Compeau, D., Higgins, C. A., and Huff, S. 1999. "Social cognitive theory and individual reactions to computing technology: A longitudinal study," MIS quarterly, 145-158.
  27. Compeau, D., Higgins, C. A., and Huff, S. 1999. "Social cognitive theory and individual reactions to computing technology: A longitudinal study," MIS quarterly, pp. 145-158.
  28. Connelly, C. E., Zweig, D., Webster, J., and Trougakos, J. P. 2012. "Knowledge hiding in organizations," Journal of Organizational Behavior (33:1), pp. 64-88. https://doi.org/10.1002/job.737
  29. Constant, D., Kiesler, S., and Sproull, L. 1994. "What's m ine is ours of is it? A study of attitudes about information sharing," Information Systems Research (5:4), pp. 400-421. https://doi.org/10.1287/isre.5.4.400
  30. Constant, D., Sproull, L., and Kiesler, S. 1996. "The kindness of strangers: The usefulness of electronic weak ties for technical advice," Organization Science (7:2), pp. 119-135. https://doi.org/10.1287/orsc.7.2.119
  31. Davenport, T. H., and Prusak, L. 1998. "Working knowledge: How organizations manage what they know," MA: Harvard Business School Press, Boston.
  32. Dong, Y., Bartol, K. M., Zhang, Z. X., and Li, C. 2017. "Enhancing employee creativity via individual skill development and team knowledge sharing: Inf luences of dualfocused transformational leadership," Journal of Organizational Behavior (38:3), pp. 439-458. https://doi.org/10.1002/job.2134
  33. Fey, C. F., and Furu, P. 2008. "Top management incentive compensation and knowledge sharing in multinational corporations," Strategic Management Journal (29:12), pp. 1301-1323. https://doi.org/10.1002/smj.712
  34. Foss, N. J., and Pedersen T. 2002. "Transferring knowledge in mncs: The role of sources of subsidiary knowledge and organizational context," Journal of International Management (8:1), pp. 49-67. https://doi.org/10.1016/S1075-4253(01)00054-0
  35. Haas, M. R., and Hansen, M. T. 2007. "Different knowledge, different benef its: toward a productivity perspective on knowledge sharing in organizations," Strategic Management Journal (28:11), pp. 1133-1153. https://doi.org/10.1002/smj.631
  36. Hansen, M. T. 2002. "Knowledge networks: Explaining effective knowledge sharing in multiunit companies," Organization Science (13:3), pp. 232-248. https://doi.org/10.1287/orsc.13.3.232.2771
  37. Hau, Y. S., Kim, B., Lee, H., and Kim, Y. G. 2013. "The effects of individual motivations and social capital on employees' tacit and explicit knowledge sharing intentions," International Journal of Information Management (33:2), pp. 356-366. https://doi.org/10.1016/j.ijinfomgt.2012.10.009
  38. Hsu, M. H., Ju, T. L., Yen, C. H., and Chang, C. M. 2007. "Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations," International journal of human-computer studies (65:2), pp. 153-169. https://doi.org/10.1016/j.ijhcs.2006.09.003
  39. Huber, G. P. 1991. "Organizational learning: The contributing processes and the literatures," Organization Science (2:1), pp. 88-115. https://doi.org/10.1287/orsc.2.1.88
  40. Johnson, R. D., and Marakas, G. M. 2000. "The role of behavioral modeling in computer skills acquisition: Toward refinement of the model," Information Systems Research (11:4), pp. 402-417. https://doi.org/10.1287/isre.11.4.402.11869
  41. Kankanhalli, A., Tan, B. C., and Wei, K. K. 2005. "Contributing knowledge to electronic knowledge repositories: an empirical investigation," MIS quarterly, pp. 113-143.
  42. Kim, S. L., Kim, M., and Yun, S. 2015. "Knowledge sharing, abusive supervision, and support: A social exchange perspective," Group & Organization Management (40:5), pp. 599-624. https://doi.org/10.1177/1059601115577514
  43. Kim, T., and Lee, G. 2012. "A modified and extended Triandis model for the enablers-process-outcomes relationship in hotel employees' knowledge sharing," The service industries journal (32:13), pp. 2059-2090. https://doi.org/10.1080/02642069.2011.574276
  44. Kogut, B., and Zander, U. 1992. "Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science (3), pp. 383-397. https://doi.org/10.1287/orsc.3.3.383
  45. Lee, J. H., Kim, Y. G., and Kim, M. Y. 2006. "Effects of managerial drivers and climate maturity on knowledge management performance: Empirical validation," Innovative Technologies for Information Resources Management (19:3), pp. 48-60. https://doi.org/10.4018/irmj.2006070104
  46. Lee, P. , Gillespie, N., Mann, L., and Wearing, A. 2010. "Leadership and trust: Their effect on knowledge sharing and team performance," Management Learning (41:4), pp. 473-491. https://doi.org/10.1177/1350507610362036
  47. Lin, H. F. 2007. "Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions," Journal of Information Science (33:2), pp. 135-149. https://doi.org/10.1177/0165551506068174
  48. Matzler, K., and Mueller, J. 2011. "Antecedents of knowledge sharing-Examining the influence of learning and performance orientation," Journal of Economic Psychology (32), pp. 317-329. https://doi.org/10.1016/j.joep.2010.12.006
  49. Mesmer-Magnus, J. R., and DeChurch, L. A. 2009. "Information sharing and team performance: A meta-analysis," Journal of Applied Psychology (94), pp. 535-546. https://doi.org/10.1037/a0013773
  50. Peterson, R. A. 2000. Constructing effective questionnaires. Chronicle Books.
  51. Podsakoff, P. M., and Organ, D. W. 1986. "Self-reports in organizational research: Problems and prospects," Journal of management, (12:4), pp. 531-544. https://doi.org/10.1177/014920638601200408
  52. Preacher, K. J., and Hayes, A. F. 2004. "SPSS and SAS procedures for estimating indirect effects in simple mediation models," Behavior Research Methods, Instruments, & Computers (36:4), pp. 717-731. https://doi.org/10.3758/BF03206553
  53. Reinholt, M., Perdersen, T., and Foss, N. J. 2011. "Why a central network position isn't enough: The role of motivation and ability for knowledge sharing in employee networks," Academy of Management Journal (54:6), pp. 1277-1297. https://doi.org/10.5465/amj.2009.0007
  54. Reychav, I., and Weisberg, J. 2009. "Good for workers, good for companies: How knowledge sharing benefits individual employees," Knowledge and process Management (16:4), pp. 186-197. https://doi.org/10.1002/kpm.335
  55. Ryu, S., Ho, S. H., and Han, I. 2003. "Knowledge sharing behavior of physicians in hospitals," Expert Systems with applications (25:1), pp. 113-122. https://doi.org/10.1016/S0957-4174(03)00011-3
  56. Spender J. C, and Grant, R. M. 1996. "Knowledge and the Firm," Strategic Management Journal (17), pp. 5-9 https://doi.org/10.1002/smj.4250171103
  57. Srivastava, A., Bartol, K. M., and Locke, E. A. 2006. "Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance," Academy of Management Journal (49:6), pp. 1239-1251. https://doi.org/10.5465/amj.2006.23478718
  58. Tung, H. 2014. "When empowering leadership links to ream work outcome: Encouraging the expression of psychological empowerment and knowledge sharing," GSTF Journal of Psychology (1:2), pp. 33-40
  59. Van de Ven, A. H., and Ferry, D. L. 1980. Measuring and assessing organizations. John Wiley & Sons.
  60. Wang, S., and Noe, R. A. 2010. "Knowledge sharing: A review and directions for future research," Human Resource Management Review (20:2), pp. 115-131. https://doi.org/10.1016/j.hrmr.2009.10.001
  61. Wasko, M. M., and Faraj, S. 2005. "Why should I share? Examining social capital a nd knowledge contribution in electronic networks of practice," MIS quarterly, pp. 35-57.

Cited by

  1. 경계연결리더십이 조직구성원의 자기효능감, 역할 외 활동, 그리고 흡수역량에 미치는 영향 vol.20, pp.1, 2018, https://doi.org/10.15813/kmr.2019.20.1.006
  2. 비대면 서비스 조직에서 디지털 및 인적 지식자원이 상담사의 고객대응역량에 미치는 영향 vol.21, pp.3, 2018, https://doi.org/10.15813/kmr.2020.21.3.007