Journal of Korea Multimedia Society (한국멀티미디어학회논문지)

Korea Multimedia Society (한국멀티미디어학회)
권호 표지
DOI QR코드

DOI QR Code

A Smart System for Customer Ordering Management at Offline Stores

오프라인 매장에서 고객 순번 관리를 위한 스마트 시스템

  • Received : 2018.07.09
  • Accepted : 2018.07.18
  • Published : 2018.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

In this paper, we propose a new smart ordering application system for granting the customer numbers. The proposed system assigns sequence number of customers who visit at offline store as using speaker and microphone of smart device. This system has more advantage than the existing ordering system. Because the proposed system does not need any customer information like as phone number or SNS ID, it can protect customer privacy information. In this system, we use high frequency which is inaudible to the human ear as communication signal between speaker and microphone. To confirm performance evaluation, we perform a test with ten smart devices like as iPhone 6, 7, 8, Galaxy s8 and the result shown a success rate of 98.7 percent. Therefore, the proposed system can be useful service technology at the various offline store which need to assign a sequence number for customers, because many customers visit at the store.

Keywords

References

  1. S. Kotoua, M. Ilkan, and H. Kilic, "The Daily Use of Modern Technology in the Restaurant in-come Management Industry", pp. 1-7, 2012.
  2. K. Goodson, M. Christensen, S. Elliott, and A. Lowery, "Getting Buzzed in the Library: The use of Restaurant-style Pagers for Reserves Checkout in an Academic Library," Journal of Interli-brary Loan, Document Delivery & Electronic Reserve, Vol. 19, No. 2, pp. 117-129, 2009. https://doi.org/10.1080/10723030902776162
  3. H. Chung, "Consumer Brand Engagement by Virtue of Using Starbucks's Branded Mobile App based on Grounded Theory Methodology," International Journal of Asia Digital Art & Design, Vol. 19, No. 4, pp. 91-97, 2016.
  4. B. Rian, "Starbucks Korea Lets Customers Place Orders with Their Mobile Phone, more Countries to Follow," https://www.nfcworld.com/2014/06/04/329509/starbucks-korealets-customers-place-orders-mobile-phone-countries-follow/, (accessed Aug., 29, 2018).
  5. M. S. Cho, "Soonbuny," https://itunes.apple.com/kr/app/sunbeon-i/id979025572?mt=8, (accessed Aug., 29, 2018).
  6. Nowbusking company, "Nowwaiting," https://nowwaiting.co/, (accessed Aug., 29, 2018).
  7. M. B. Chung, "Effective Near Advertisement Transmission Method for Smart-devices Using In-audible High-frequencies," Multimedia Tools and Applications, Vol. 75, No. 10, pp. 5871-5886, 2016. https://doi.org/10.1007/s11042-015-2553-1
  8. P. Bihler, P. Imhoff, A. B. Cremers, "Smart Guide-A Smartphone Museum Guide with Ultra-sound Control," Procedia Computer Science, Vol. 5, pp. 586-592, 2011. https://doi.org/10.1016/j.procs.2011.07.076
  9. J. S. Yu, "How did Starbucks Seize the Cafe Market in Korea?," http://www.mobiinside.com/2016/03/18/starbucks-cafe-korea/(accessed Jun., 28, 2018).
  10. K. R. Rao, D. N. Kim, J. J. Hwang, "Fast Fourier Transform-Algorithms and Applications," Springer Science & Business Media, New York, 2011.
  11. J. S. Seo, "Speech/Music Classification Based on the Higher-Order Moments of Subband Energy," Journal of Korea Multimedia Society, Vol. 21, No. 7, pp. 737-744, 2018.
  12. P. E. Danielsson, "Euclidean Distance Mapping," Computer Graphics and Image Processing, Vol. 14, No. 3, pp. 227-248, 1980. https://doi.org/10.1016/0146-664X(80)90054-4
  13. N. G. Pham, H. J. Song, S. H. Lee, & K. R. Kwon, "3D Printing Watermarking Method Based on Radius Curvatur e of 3D Triangle," Journal of Korea Multimedia Society, Vol. 20, No. 12, pp. 1951-1959, 2017. https://doi.org/10.9717/KMMS.2017.20.12.1951