Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Service Design for Utilizing Government Information -Focusing on the Case of Gov3.0 Design Group for East North Statistics-

정부 정보의 활용을 위한 서비스디자인 -동북지방통계청의 국민디자인단 사례를 중심으로-

  • Lee, Yun-Ju (Division of Consulting, Kumoh National Institute of Technology) ;
  • Baek, Su-hyun (Division of Consulting, Kumoh National Institute of Technology) ;
  • Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
  • 이윤주 (금오공과대학교 컨설팅학과) ;
  • 백수현 (금오공과대학교 컨설팅학과) ;
  • 김선아 (금오공과대학교 산업공학부)
  • Received : 2018.04.09
  • Accepted : 2018.06.20
  • Published : 2018.06.28
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Abstract

This study is to innovate policy service development by utilizing beneficiary - centered service design to public information and public data and services that citizens can experience. The Gov 3.0 Design Group operated by the Dongbuk Regional Bureau of Statistics in Daegu in 2015, proposed a 'start-up decision support service' for pre-founders, using data mining on the GIS spatial information held by the Statistical Office and real-time settlement information of credit card companies. For this, service design process and methodology were adopted and participation of various stakeholders. This study suggests that national design activity based on service design is effective in transforming public service based on government information disclosure. It is also worthwhile as an approach that can be considered when the government wants to release or open information or public data in useful form to the public.

본 연구는 정부 정보나 공공데이터의 활용과 국민이 체감할 수 있는 서비스를 제공하기 위해 수요자 중심의 서비스 디자인을 활용해 정책 서비스 개발을 혁신하고자 하였다. 2015년 대구지역 동북지방통계청이 운영한 국민디자인단의 사례는 통계청이 보유하고 있는 GIS공간정보에 대한 데이터마이닝과 카드사의 실시간 결제정보를 활용해 예비창업자들을 위한 '창업 의사결정 지원'서비스를 제안하고자 하였다. 이를 위해 서비스디자인의 프로세스와 방법론을 채택하였고, 다양한 이해 관계자의 참여를 통해 이루어졌다. 본 연구를 통해 서비스디자인을 기반으로 한 국민디자인단 활동은 정부 정보 공개에 기반 한 공공서비스를 혁신하는데 유효함을 시사한다. 또한, 정부가 정보나 공공데이터를 국민에게 유용한 형태로 공개하거나 개방하고자 할 때 고려할 수 있는 접근 방법으로서 가치 있는 연구로 사료된다.

Keywords

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